Chart Your Course

OCTOBER 27, 2014

Customers were nine times more likely to be fully engaged with a company that offered quality and courteous customer service versus one that focuses solely on speed, according to a 2002 Gallup study. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

Quality 182

Quality Succession White Paper Customer Loyalty 182

HR Digest

SEPTEMBER 14, 2023

Gennard and Judge (2002) state, “Employee relations is a study of the rules, regulations, and agreements by which employees are managed both as individuals and as a collective group, the priority given to the individual as opposed to the collective relationship varying from company to company depending upon the values of management.

Schein 98

Schein Industry Long-term Automotive 98

Harvard Business Review

OCTOBER 10, 2014

Some organizations actively attempt to raise awareness of potentially harmful gender biases through training programs and policies that favor gender equality in the workplace. Diversity training may be a good first step in raising awareness of gender and other biases. Evidence suggests that, on their own, they may not be sufficient.

Training 11

Training Diversity Human Resources Committee 11

Ask Atma

MAY 20, 2012

Cross-disciplinary training: On a regular basis have members of different departments lead instructional discussions on their particular specialty. 2010), and even looking into the impact of facial features (DeBruine, Lisa, 2002). Reduced training time for new employees. Stay tuned, comment and share!

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

APRIL 2, 2014

Yet, companies and executives spend endless amounts of time and money trying to foster collaboration through technology, training, and memos instead of quickly defining the problem, framing the challenges, and inspiring people to come together and tackle it. Let’s remind ourselves of three outstanding examples of collaboration.

Guidelines 11

Guidelines Goal Follow-up Engineering 11

Harvard Business Review

JANUARY 10, 2012

HR reinvented the way it trained and developed talent. But in a world in which bringing managers in every year for a week of offsite training is so 1960s, how do you make the leadership development process relevant to the global economy? We know, for example, that developing leaders is essential. Fostered global teamwork.

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

JUNE 19, 2015

Situation One: It’s a Technology in Search of a Need. In 2002 I worked with a client at a large global electronics company. Instead of selling the concept of the “connected home,” Nest focused on specific problems their customers wanted to solve in addition to good technology. billion in 2014. Fix or kill?

Productivity 8

Productivity Products Long-term Marketing 8