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Social Media Demystified

N2Growth Blog

If you find all the noise around social media to be confusing, rest assured that you’re not alone. Blogging since 2002, being actively involved in digital marketing since the early 90′s, and being online since the days of the ARPANET I have a bit of history with most things digital.

Media 382
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These Are the People You Need on Your Startup Team

Chart Your Course

In the days after the Sarbanes-Oxley Act of 2002 (SOX), a chief executive cannot hide behind the acts of the CFO. If you are creating a technology empire, you will need a customer care department. They need to be tech experts, navigating your cloud contact center , social media and customer management systems.

CFO 100
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Success Begins with Quality Customer Service

Chart Your Course

” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

Quality 182
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How to Create Remarkable Teams PART 2 – Collaboration

Ask Atma

So the designer teaches everyone about UX/AI, the coders teach about their development methodology, the project managers teach about agile protocols, and the sales people describe what it is like in the field. Emotional control – successful anger and/or frustration management. These are just a few examples.

Team 52
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Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)

Harvard Business Review

In a recent MIT CISR poll, 42% of our respondents said they expected to gain competitive advantage from social, mobile, analytics, cloud, and internet of things (SMACIT) technologies. The most notable characteristic of those technologies is their accessibility — to customers, employees, partners, and competitors. But guess what?

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IBM Focuses HR on Change

Harvard Business Review

But in a world in which bringing managers in every year for a week of offsite training is so 1960s, how do you make the leadership development process relevant to the global economy? This is about using the technology of "business analytics" within the workforce, bringing vital statistics to the art of performance reviews.

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Six Things Your Company Has in Common with the Oakland A's

Harvard Business Review

In fact, I see at least six ways in which your organization, whatever it is, is like the 2002 A's, who won 20 games in a row and made the playoffs—though not the 2002 World Series —despite a very low payroll. For Beane and the A's it came from the scouts, the media, and even the team's on-the-field manager.

Company 12