N2Growth Blog
OCTOBER 1, 2010
In today’s post I’ll deal with a skill set that all successful CEOs excel at…managing board relations. What’s interesting to me is that of all the constituencies that CEOs must deal with, the relationship with a board of directors is among the easiest to manage.
Engaging Leader
DECEMBER 28, 2013
In 2006, Google became concerned that their highly intelligent, passionate employees were burning out. In 2007, the company experimented with training 15 director-level Googlers on healthy energy management. The effect on Google was significant: illness, lost innovation (even though people still worked long hours), and turnover.
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N2Growth Blog
MARCH 23, 2010
I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.
N2Growth Blog
NOVEMBER 16, 2010
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QAspire
AUGUST 10, 2010
Home Go to QAspire.com Guest Posts Disclaimer In Pursuit Of “Customer Delight”: Getting The Basics Right A lot of companies have the phrase “delighting our customers” in their well-crafted mission statements and quality policies. The basis criteria might only keep the customers satisfied but not delighted.
N2Growth Blog
DECEMBER 20, 2010
Toxic personalities will put a damper on morale, attempt to intimidate and/or manipulate co-workers for personal gain, and can even chase away a company’s best talent. Here are "9 Signs That Your Next Company Cares About Its Employees." offers quick, practical management tips and ideas from HBR.org.
The Center For Leadership Studies
JANUARY 12, 2021
An exceedingly bright and consistently energetic member of our team at The Center for Leadership Studies (CLS), who for all intents and purposes is just starting her career, approached me recently seeking wisdom : Her : “You know how we are always saying that Situational Leadership ® is a language of performance management and change management?”.
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