Deming Institute

JUNE 30, 2020

In one of his conversations found on YouTube and posted on January 11, 2010 (the year following his death), Dr. Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.” 2010, January).

Covey 69

Covey Deming Six Sigma Efficiency 69

Deming Institute

SEPTEMBER 17, 2018

2010 ASA Deming Lecture – “Dr. As those familiar with Deming’s ideas know, Dr. Deming added excessive health care costs to his 7 deadly diseases of Western management. 2016, Vincent Barabba: Profound Knowledge from a Knowledge Use Perspective. Guest post by John Hunter , who founded curiouscat.com in 1996.

Deming 31

Deming Long-term System Health Care 31

Deming Institute

JULY 30, 2018

Vincent Barabba presented the 2016 ASA Deming Lecture: Profound Knowledge from a Knowledge Use Perspective. The idea of testing opinions and beliefs is key to Deming’s management system (as it is to the scientific method). 2010, Sir William Osler: Dr. Deming Consults on Quality. 2011, Roger Hoerl: Need Any Country be Poor?

Deming 28

Deming Kaizen Rogers Drucker 28

Strategy Driven

APRIL 23, 2019

Matt Cutts, an employee for Google, revealed in 2010 that the iconic search engine was using links from several different social sites to determine a website’s ranking. It is much less clear how links from social media platforms influence a website’s ranking on Google and other search engines.

Strategy 51

Strategy Engineering Reputation Tools 51

Deming Institute

APRIL 16, 2018

2010, Sir William Osler: Dr. Deming Consults on Quality. 2016, Vincent Barabba: Profound Knowledge from a Knowledge Use Perspective (I will add a blog post on this one soon). Stuart Hunter (Princeton University), New Challenges for Statisticians. 2011, Roger Hoerl: Need Any Country be Poor? 2017, Fritz Scheuren: W.

Quality 28

Quality Deming Kaizen Sample 28

Harvard Business Review

SEPTEMBER 17, 2018

In 2016, the International Monetary Fund estimated that corruption amounted to roughly 2% of global economic output — between $1.5 It outlines a program that can stand alone or be integrated into a company’s existing management system, and offers a common language and approach that stretches across borders and industries.

Company 8

Company Compliance Ethics Globalization 8

Harvard Business Review

SEPTEMBER 17, 2018

More than half that reached the top quintile in terms of economic profit generation between 2001 and 2005 had been knocked off their perch a decade later, in 2010-15. Indeed, it is much harder for this plethora of emerging-market firms in the outperforming countries to get to the top and then stay there.

Depreciation 8

Depreciation Long-term Short-term GDP 8

Harvard Business Review

MAY 3, 2011

A 2010 McKinsey study finds that across all industry sectors, companies with the most women on their boards of directors significantly and consistently outperform those with no female representation: by 41 percent in terms of return on equity and by 56 percent in terms of operating results. As of 2010, women held just 15.7

Competitive Advantage 15

Competitive Advantage McKinsey Resistance Crisis 15

Harvard Business Review

NOVEMBER 3, 2017

A trial group was trained in 2010, and the entire staff is now trained on a yearly basis. In 2016, the staff at Rotterdam Eye Hospital gave the annual training sessions an 8.7 In 2016, MediQuest, an independent research firm, surveyed 850 of the Rotterdam Eye Hospital’s patients to obtain a Net Promoter Score (NPS).

Health Care 8

Health Care Participative Training Survey 8

Harvard Business Review

JULY 17, 2018

In my view, however, the structure and processes of the GE board were poorly designed for effectively overseeing Immelt and his management team. GE’s pension deficit exploded between 2010 and 2016, as the company spent $40 billion on stock buybacks in a futile effort to boost its stock price. The average size of U.S.

Committee 8

Committee Welch Finance Participative 8

Harvard Business Review

APRIL 9, 2018

In a recent publication in the Journal of Product Innovation, we undertook a systematic review of 40 years (1975 to 2016) of innovation research. Netflix was founded in 1997; Blockbuster went bankrupt in 2010. So what does that mean for managers and their companies? The Netflix case also shows that disruption may take time.

Disruptive Innovation 12

Disruptive Innovation Innovation Business Model Human Capital 12

Harvard Business Review

DECEMBER 7, 2018

As one accountant based in Japan during 2010, explained , “there was a big rush of inquiries about schemes that might be used either to split out salaries or defer part of it.” As a result, when making close calls on the company’s financial reports, that auditor may be too deferential to Nissan management.

Committee 8

Committee Chief Financial Officer Document Execution 8

Harvard Business Review

MAY 18, 2016

In 2010, the Seilers surveyed all officers and social services staff. ” So the Seilers responded by piloting a program called the Pathway of Hope, which focuses on providing case management for families. . By February 2016, more than three-quarters of the Central Territory Corps were trained in the new model.

Microfinance 9

Microfinance Strategic Planning Finance Globalization 9

Harvard Business Review

OCTOBER 19, 2016

Persuading consumers to pay more for a product by introducing some kind of “premium” element into it has always been a challenging task—but it was one that big, established brands had managed with a reasonable amount of success until recent years.

Mass Marketing 8

Mass Marketing Marketing Price Brand 8

Harvard Business Review

OCTOBER 12, 2018

before 2010, and in only 50 countries by 2015. and Netflix has managed to make inroads into even those markets where Prime arrived first. For example, its earliest international expansion, in 2010, was to Canada, which is geographically close to and shares many similarities with the United States.

First-mover Advantage 8

First-mover Advantage Globalization Content Operations 8

Harvard Business Review

OCTOBER 12, 2018

before 2010, and in only 50 countries by 2015. and Netflix has managed to make inroads into even those markets where Prime arrived first. For example, its earliest international expansion, in 2010, was to Canada, which is geographically close to and shares many similarities with the United States.

First-mover Advantage 8

First-mover Advantage Globalization Content Operations 8

Harvard Business Review

DECEMBER 19, 2011

It's okay for a woman to be ambitious, but it's not encouraged," concurs a female senior manager at an international financial firm. The 2014 World Cup and the 2016 Olympics offer opportunities to work on big public projects that are fast-tracked and high-profile. counterparts (52%).

Survey 13

Survey Education Competitive Advantage Human Capital 13

Harvard Business Review

NOVEMBER 29, 2013

Moreover, the population is aging and the size of the labor force is set to plateau in 2016 (See “China’s Labor Market” chart below). This is the overarching goal of China’s 2010-2015 plan. It contributed 1.4 percentage points of GDP growth in 1979-1989, 0.5 percentage points in 1990-2002, and 0.3

GDP 13

GDP Supply Chain Globalization Technology 13

Harvard Business Review

OCTOBER 9, 2018

” We will need to cut CO2 emissions by 45% from 2010 levels by 2030, the report says, and get to no emissions by 2050. As soon as the 2016 election was over, an auto industry group asked the new administration to give them some more wiggle room on aggressive fuel efficiency standards established by the Obama administration.

Efficiency 12

Efficiency Supply Chain Energy Transportation 12

Harvard Business Review

NOVEMBER 19, 2012

Now, barely three months on, the corporation is in turmoil, stymied by recent crises that have exposed its weak leadership and ineffective, bloated management. At a time of austerity and cuts, the public is rightly holding its leaders to account over their performance, perceived excessive remuneration, and labyrinthine management structures.

Crisis 8

Crisis Crisis Management Reputation Long-term 8

Harvard Business Review

MAY 14, 2015

A central plank of the plan is to “return $8 [billion] to $9 billion to shareholders in 2015 and to reach the top end of its three-year target of returning $18 billion to $20 billion to them by the end of 2016.” ” In 2014, McDonald’s expended $3.2 In 2014, when the pay of McDonald’s CEO was $6.4

Price 8

Price Franchising Short-term CFO 8

Harvard Business Review

SEPTEMBER 15, 2017

In 2016 the accident rate for major jets was just one major accident for every 2.56 In fact, they are the most prevalent cause of fatalities in commercial aviation today, accounting for 43% of fatalities in 37 separate incidents between 2010 and 2014. million flights. Commercial aircraft fly on autopilot for much of the time.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

JULY 9, 2018

In 2016, the U.S. In 2010, Chandra started a for-profit venture, Forus Health , which launched the world’s first low-cost fundus camera , 3nethra, that screens anterior (cornea) and posterior (retina) segments of the eye for four major conditions (cataracts, diabetic retina, glaucoma, and cornea issues). spent a staggering $3.2

Health Care 8

Health Care Cost Entrepreneur Innovation 8

Harvard Business Review

MARCH 23, 2016

Investors also did well: A $100 investment in Ruger in late 2010 was worth $443 in late 2015, while the equivalent investment in the S&P 500 yielded only $163 over that time frame. It’s worth remembering Peter Drucker’s famous distinction: “management is doing things right; leadership is doing the right thing.”

Licensing 8

Licensing Drucker Retail Technology 8

Harvard Business Review

DECEMBER 10, 2015

Many of them want to share responsibility in how the hospital is managed. After much deliberation, we partnered with University of Chicago Medicine (UCM) in 2010. The committee recently held a half-day retreat to develop a three-year plan for the program and set strategic priorities for 2016. Willingness to compromise.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

NOVEMBER 10, 2016

In July 2016, the mega-hit “ Gangnam Style ” by South Korean singer PSY surpassed 2.6 Three factors have made the difference: Strategic talent management. The main difference between K-Pop and the rest of the music industry is talent management. billion views on YouTube. The answer is no.

Globalization 11

Globalization Succession Talent Management Media 11

Harvard Business Review

OCTOBER 26, 2016

Branding consultancy Interbrand estimated Samsung’s 2016 brand value at $51.8 In 2009 and 2010, Toyota recalled over 8 million vehicles globally after defects led to dozens of driver fatalities and serious injuries. But when we conducted a survey of Toyota owners in early 2010, we saw a different story.

Long-term 8

Long-term Crisis Brand Automotive 8

Harvard Business Review

APRIL 10, 2018

Using BoardEx data provided by the Center for Corporate Performance, we examined a sample of 1,212 CEOs who led S&P 1500 firms between 2000 and 2010. These connections had to be at least senior managers or higher positions to be considered. Second, increased diversity in the workplace is a central issue of debate.

Diversity 10

Diversity CEO Sample Financial Leverage 10

Harvard Business Review

OCTOBER 16, 2018

The program’s most recent annual report notes that during the 2016–17 growing season, more than 70% of participating farms reported no incidents of sexual harassment.” A 2010 study showed that 80% of farm working women report experiencing sexual harassment. No two industries are alike.

Supply Chain 8

Supply Chain Power Report Industry 8

Harvard Business Review

JANUARY 31, 2018

women’s participation in the labor market has nearly doubled, from 34% of working age women (age 16 and older) in the labor force in 1950 to almost 57% in 2016. Looking at Census data from 1980 to 2010, I studied how women’s participation in the workforce influences wage growth in approximately 250 U.S. In the U.S.,

Participative 8

Participative Trends GDP Industry 8

Harvard Business Review

NOVEMBER 2, 2018

As a percent of workers’ compensation, employers’ health care spending has held steady at between 8% and 9% since 2010. workers who are underinsured — face out-of-pocket health care expenses greater than 10% of their income excluding premiums — increased from 10% in 2003 to 24% percent in 2016.

Health Care 8

Health Care Cost Insurance Price 8

Harvard Business Review

SEPTEMBER 7, 2018

In 2010, Google rocked the $60 billion broadband industry by announcing plans to deploy fiber-based home internet service, offering connections up to a gigabit per second — 100 times faster than average speeds at the time. As it turned out, providers blew past that milestone as early as 2016. PM Images/Getty Images.

Succession 8

Succession Construction Short-term Long-term 8

Harvard Business Review

DECEMBER 8, 2016

When the ACA was passed, in 2010, many observed that although the ACA expanded access to health care, it did less to address the equally critical issue of improving the delivery of that care. The value of such patient feedback in primary care and the management of chronic diseases such as diabetes or hypertension could also be substantial.

Health Care 8

Health Care Quality Customer Loyalty Cost 8

Kevin Eikenberry

JANUARY 12, 2017

2016 was the year the online job listing finally went belly up. First, here’s what happened in 2016. Careerbuilder was initially a service that helped companies launch job listings and then managed the inbound application volume. This is driven by the fact that what people want from a job and a company has changed.

Price 101

Price IPO Content Marketing 101

Harvard Business Review

NOVEMBER 18, 2013

Projections put about 22% of all digital media being automated next year – up from just 4% in 2010. For too long, the industry has asked marketers to manage multiple relationships with up to 40 vendors to execute online advertising. Open ecosystems will succeed.

Advertising 9

Advertising Industry Technology Bottom-up 9

Harvard Business Review

AUGUST 8, 2016

Energy Information Administration notes that between 2010 and 2012, 14 gigawatts (GW) of coal-fired capacity was retired and that a total of 60 GW will be retired by 2020. Bloomberg reports that the American solar industry had a record first quarter in 2016, and for the first time, it drove the majority of new power generation.

Energy 8

Energy Industry Engineering Training 8

Harvard Business Review

FEBRUARY 24, 2017

Mark Bertolini, CEO of Aetna, began his tenure, in 2010, by lowering targets by over one-third, in a single bold move. Aetna’s growth and employee investment strategy has paid off: Its stock rose threefold in the last five years, and it posted record revenue and earnings in 2016.

CEO 9

CEO Short-term Long-term EPS 9