N2Growth Blog

DECEMBER 13, 2010

They will not compromise their value system and personal ethics for temporary gain. I love the way you have clearly differentiated between strategy and tactics – so many people get them confused and end up playing checkers instead of chess… Thanks, Landon Creasy [link] [link] Roger Martin Mike: This is an excellent tool.

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Blog Leadership Benchmarking Tactics 305

N2Growth Blog

MARCH 23, 2010

Employees directly impact the consumer experience and are expected to use all the tools that the bean counters have implemented. Or if they do-more times than not, it’s impersonal and relies on a rating system-not the feedback itself. One other important aspect to CEM is the employee experience.

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Blog CRM Management Brand 272

Strategy Driven

NOVEMBER 17, 2010

Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge. Manager can avoid this by taking some steps now to prepare for the day when key workers leave.

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How To Tacit Knowledge Mentor Intellectual Capital 62

Strategy Driven

OCTOBER 29, 2010

Leaders sometimes forget that new hires are a reflection of the belief systems they established. Every attempt must be made to integrate the company’s value system into its hiring profiles. New hires must reflect the company’s core beliefs.

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Leadership Newsletter Learning-by-Doing Belief Systems 50

Strategy Driven

MARCH 21, 2011

Michael Hammer and Lisa Hershman provide the tools for focusing on work that creates real value for customers, including: How to get people to move from ‘worm’s-eye view’ of thier jobs to a ‘bird’s-eye view’ – to understand what the company really does and the role they have in achieving results.

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Hammer Chief Executive Officer Metrics Process 50

N2Growth Blog

NOVEMBER 16, 2010

In your paragraph on implementing a tool set, that I agree with, calling any methodology or process a 'best practice' is at best, a mediocre way of attempting to copy what worked for someone else, not necessarily for you. Their core is the design and the idea, the operating system, plus the network environment such as iTunes.

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Blog Outsourcing Competitive Advantage Innovation 293

Harvard Business Review

OCTOBER 14, 2013

But the very existence of these cross-subsidies is symptomatic of deep flaws in the health care reimbursement system. To obtain an understanding of the costs, the center is applying a combination of two management tools: process mapping from industrial engineering and activity-based costing from accounting. Kaplan and Michael E.

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Health Care Kaplan Porter Cost 8

Harvard Business Review

DECEMBER 22, 2014

While M&A may improve the efficiency of shared services such as human resources and finance, it may actually make it more difficult to improve the coordination of care. In 2011 Mayo elected to follow this course. When a request arose for a new service that was not operational within our own system (e.g.,

Health Care 8

Health Care Mayo Due Diligence Human Resources 8

Harvard Business Review

AUGUST 15, 2013

Data breaches are on the rise, with a 44% increase in the number of records exposed from 2011 to 2012. Boards should require that CEO candidates demonstrate not just knowledge of finance and marketing but also a technology aptitude. IT Has to Deliver Great Tools — and Teach People to Use Them. million records).

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CEO CIO Technology CFO 8

Harvard Business Review

OCTOBER 11, 2013

The genius in Singapore’s health-care system is that each individual’s stake in health-care financing is clearly visible. In 2011, the average American savings account had just $5,900 to cover a full range of household expenses. While Health Savings Accounts have existed in the U.S. Employers should encourage employees to save.

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Health Care Company Insurance Incentives 8

N2Growth Blog

SEPTEMBER 14, 2010

I started out as a sales rep selling big systems against IBM- which provided me with an early, first-hand perspective on Gravity. Plus, with the advent of the internet and social media , we have so many tools available to us to be better leaders. No one wanted to change the IBM status quo.

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Open-book Greenleaf Blog Marketing 272

Harvard Business Review

DECEMBER 16, 2010

They'll increasingly be a source of, and resource for, innovation differentiation in 2011, if not for your organization, then for the firm you most dread competing against. Where professionals once wrote memos to be read, 2011 begins an era in which documents are written with touch both in mind and on fingertips. That's right.

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Innovation Supply Chain Business Simulation Advertising 16

Strategy Driven

FEBRUARY 4, 2011

It takes tragedies occurring in order for the system to stand back, take focus and fix what is wrong. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. This is the perfect climate for unethical people to have gotten away with murder.

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Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

DECEMBER 14, 2016

.” His concern was that automation of the finance industry would hollow out jobs in that field in the same way that robotics and other technologies have reduced manufacturing employment. Key aspects of the finance industry have already been automated to a substantial degree. According to data from research firm Coalition Ltd.,

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Compliance Finance Banking Advice 8