article thumbnail

Have You Trained Your Replacement?

Persuasive Powerhouse

January 19th, 2011 | Author: Mary Jo Asmus Today’s guest post is from Mike Figliuolo at The thoughtLEADERS Blog. Ideally that leader has identified and fully trained that person to take on the role at a moment’s notice. Again, I was responsible for training someone to replace me at a moment’s notice.

Training 257
article thumbnail

Five Reasons WHY Leaders Need Emotional Intelligence Training

The Center For Leadership Studies

Just as athletes must consistently work out and train to sharpen their fitness, so leaders must consistently work to use and hone EI muscles to sharpen their effectiveness. Jossey-Bass; 2011:17. Harvard Business Review. Harvard Business Review. Harvard Business Review. 1 Nielsen NC, D’Auria G, Zolley S.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your staff to deliver great customer service should be a continuous process.

article thumbnail

The January Leadership Development Carnival: Best of 2011 Edition

Great Leadership By Dan

This month's edition is a special "Best of 2011" collection of leadership development blog posts from many of our regular Carnival contributors. Reason: "This was our most read piece of original content published in 2011". It was also one of The People Equation’s top five most-read posts from 2011.".

article thumbnail

The Rainmaker 'Fab Five' Blog Picks of the Week - A Look Ahead at 2011

Sales Wolf Blog

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 200
article thumbnail

Developing a Leadership Training Program for High Potentials: A Case Study

Great Leadership By Dan

Developing a Leadership Training Program for High Potentials: A Case Study. There are many examples of companies that have successful leadership training programs in place, such as Bank of America, General Electric, Microsoft, Philip Morris, Novartis International, and Marriott International to name just a few.

article thumbnail

The Roundtable Recap 2011 in review

Roundtable Talk

The WordPress.com stats helper monkeys prepared a 2011 annual report for our Roundtable Talk blog. It’s been a great year and we’re looking forward to more leadership ideas, strategies and train wrecks to explore with you in 2012! This blog was viewed about 15,000 times in 2011. Click here to see the complete report.

Review 31