Modern Servant Leader

AUGUST 6, 2013

At one point, he even displayed an email from Toffler, dated, August 5th, that reads: From : “Toffler, Van” Date : August 5, 2013. Social media is a powerful tool that is changing our leadership culture. Colbert spent the rest of the episode referring back to the issue. Subject : Re: Daft Punk.

Leadership 197

Leadership Film Reference Report 197

Chart Your Course

OCTOBER 27, 2014

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it. Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Tim Milburn

NOVEMBER 22, 2013

The word “selfie” has been declared the Word Of The Year for 2013 by Oxford Dictionaries. The tools are easily at our disposal. I’ve created a tool called the Student Leader Check-Up. I am simply reporting that as news. I’m not sure if it’s good news. It’s self-evaluation. .

Leadership 132

Leadership Download Document Media 132

Strategy Driven

NOVEMBER 1, 2013

The social media revolution has changed the way people interact in their personal lives, and now it is inevitably changing the way they collaborate and connect in the workplace. Some of the best tools offer the ability to create communities or workspaces with public, private or secret access based on the specific purpose.

Productivity 86

Productivity Products Learning Curve Media 86

Coaching Tip

JANUARY 19, 2013

With virtual meeting software such as GoToMeeting.com and WebEx, communication tools such as Skype, and social media sites Twitter, Facebook, and LinkedIn, it’s become easier to sell with few if any face-to-face meetings. Source: Bloomberg BusinessWeek, January 14, 2013 and "Ask the Coach". 2013 Business Resolutions.

Health Care 109

Health Care Brainstorming Software Class 109

Tim Milburn

MAY 19, 2013

This is a guest post by Lewis Jacobs, a free lance writer and social media specialist. How do you go about acquiring the skills and tools and the confidence to become a leader in your own right? One way to increase your leadership “productivity” is to turn to social media and online communities. Where to turn though?

Skills 99

Skills Productivity Products Brainstorming 99

Mills Scofield

MARCH 19, 2013

What I’m Working on Now: Our Books as Tools Campaign. They’re incendiary tools for personal revolution and organizational change. This Spring 2013 we’ve begun by focusing on how books that can be used as tools to inspire and motivate people to act, to change, and to drive innovation where they are.

Innovation 138

Innovation Govindarajan Human Capital Health Care 138

Strategy Driven

JANUARY 5, 2014

These metrics cover monitoring career site performance, owning sources of talent, leveraging free sources through SEO, measuring social media performance, and utilizing mobile interfaces and tools. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment! All rights reserved.

Benchmarking 50

Benchmarking Metrics Resources Talent Management 50

leaderCommunicator

MARCH 3, 2015

The average number of internal emails per mailbox per week at Atos dropped from 100 in 2011 to under 40 by 2013, according to an Atos report posted on the company’s website. The zero email project evolved after the company realized the average employee was spending 15 to 20 hours a week checking and answering internal emails. “My

Ryan 60

Ryan Technology Globalization Document 60

Coaching Tip

JULY 9, 2013

had separated their book stores business from their digital business: putting the digital devices, ebooks, and a chain of 686 college bookstores into a separate corporation called Nook Media LLC. Source: The Wall Street Journal, July 9, 2013 . Unfortunately, Barnes & Noble Inc. Related articles.

Chief Executive Officer 97

Chief Executive Officer eBook Leadership Leadership Styles 97

Strategy Driven

JANUARY 10, 2013

The Complete Idiot’s Guide to LinkedIn by Susan Gunelius provides step-by-step instructions for using the full array of interactive tools provided by the professionals’ social media website, LinkedIn. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. About the Book. Developing a dynamic company profile.

Resources 67

Resources Newsletter Tools Article 67

Strategy Driven

APRIL 7, 2013

Analytics tools give decision-makers the best possible intelligence about customers, finances, operations, suppliers, and the market. Other top investment areas include social media and mobility. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment! All rights reserved.

Operations 50

Operations Resources Innovation ROI 50

Harvard Business Review

DECEMBER 21, 2012

Social media tools, used privately within organizations, can benefit new employees, whose experiences can be vastly enhanced to improve time to productivity. Social media tools can also help the cross-functional team that works together to bring in those new employees.

Tools 16

Tools Media Document Report 16

Harvard Business Review

MARCH 25, 2013

People all over the country came together to answer that question with a resounding "yes," and social media certainly helped us get there. The campaign was endorsed by The White House and Bill Gates, generated more than 800 media features and mentions in outlets like CNN, Washington Post , and CBS News, and our hash tag trended No.

Media 16

Media Incubator Download COO 16

Harvard Business Review

AUGUST 23, 2012

For highly regulated sectors like finance, social media can be a legal minefield. He was fired shortly thereafter for the offense of "improperly communicating company information through social media.". Complicating matters, social media in the enterprise is spreading at viral speeds. "Go

Compliance 15

Compliance Media Compliance Officer Policies 15

Harvard Business Review

FEBRUARY 12, 2016

Thanks to the proliferation of smartphones, brand and online-shopping websites, social media, and vehicle connectivity, businesses have a unique opportunity to use technology to revolutionize the customer experience and to incorporate the voice of the customer into product development. Give your social media team the resources they need.

Media 8

Media Automotive Globalization Active Listening 8

Strategy Driven

JULY 29, 2013

There is no power in telling me how great your service is, there is power in delivering it, and there is HUGE power in having your customers talk about it, brag about it, on social media. Social media presence is no longer an option. Social media can make you a fortune or cost you a fortune. The power of a relationship.

Power 66

Power Succession Loyalty Learning-by-Doing 66

Strategy Driven

APRIL 29, 2013

Your LinkedIn profile is one more social media image. I hired Joe Soto at One Social Media to help me with the keywords, layout, and what to include on my profile page. Allocate 30-60 minutes a day to utilize this vital business social media asset. LinkedIn is the business social media site of today AND tomorrow.

ROI 50

ROI Customer Loyalty Media Seminar 50

Harvard Business Review

MAY 18, 2015

When it comes to social media, today’s CEOs have made a remarkable transition over the past five years. A recent analysis by my firm, Weber Shandwick, found that 80% of the chief executive officers of the world’s largest 50 companies are engaged online and on social media. Companies don’t want to be left behind.

Media 8

Media CEO Video Chief Executive Officer 8

Strategy Driven

APRIL 15, 2013

You’re using CRM as an accountability tool, rather than a sales tool. NOTE WELL: The new cold call is a social media connection. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. (You may have sold before, but that was before the internet – and you’ve probably never tweeted). Make more cold calls?

CRM 50

CRM Customer Loyalty Seminar Marketing 50

Harvard Business Review

MARCH 25, 2013

People all over the country came together to answer that question with a resounding "yes," and social media certainly helped us get there. The campaign was endorsed by The White House and Bill Gates, generated more than 800 media features and mentions in outlets like CNN, Washington Post , and CBS News, and our hash tag trended No.

Media 9

Media Incubator Download COO 9

Harvard Business Review

APRIL 3, 2015

They each show how consumer feedback delivered through social media slayed a popular brand. Most brands are playing catch-up : in 2013 only 30% of brands had a dedicated customer service handle on Twitter, and only 10% of those brands with customer service handles reply to more than 70% of their mentions. Dell “hell.”

Media 8

Media Airlines Travel Brand 8

Strategy Driven

APRIL 17, 2013

Post your social media links, speaking dates, press releases, brochures, and articles. As a supplement to organic search, paying for clicks through a service such as Google AdWords can be a powerful marketing tool. Social Media. Use your writing, speaking, and press releases to drive content for your social media campaign.

Marketing 50

Marketing Press Release Consultative Brand 50

Strategy Driven

DECEMBER 23, 2013

There are a variety of tools that aid in capturing customer insight. Online surveys, social media and voice-of-the-customer events all help to ensure that a fact-based understanding of customer needs drives the company forward. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment!

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

SEPTEMBER 26, 2013

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. the importance of social media to the selling process. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. All rights reserved.

Seminar 50

Seminar Webinar Competitive Advantage Article 50

Center for Creative Leadership

APRIL 24, 2019

According to a study done by the Center for Talent Innovation in 2013, women in particular feel an intrinsic tension between being authentic and conforming to corporate cultural norms. As part of the program, I provided her with some additional tools to help expedite this process.

Charisma 65

Charisma CFO CEO Execution 65

Strategy Driven

APRIL 22, 2013

MAJOR FAUX PAS: Your links better work – especially if they’re to your website, your blog, or other social media like LinkedIn. It’s a resource, it’s a broadcast medium, it’s a vital recognition tool, it’s a reputation builder, and it’s free. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment!

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50

Harvard Business Review

OCTOBER 6, 2015

In 2013, Jayne Juvan became one of the youngest partners ever at the Cleveland-based law firm Roetzel & Andres — thanks to Twitter. When Juvan started using social media a decade ago, very few lawyers used such tools. She then began to land clients through social media. They didn’t see the opportunity.

Media 8

Media Marketing Technology Engineering 8

Harvard Business Review

JULY 15, 2015

People under 35 spend almost four hours per day on social media , and more of that time is being spent engaging with brands. Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. So how can companies increase their ROI of social media customer service?

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

JANUARY 19, 2015

In the wake of digital disruption, new media companies are seeking scale and legitimacy, while old media companies explore new business models. The “platform” is a new media company model that has been perfected by the tech industry. High-quality, carefully-edited content is great for pulling in an audience.

Business Model 8

Business Model Content Incentives Audience 8

Harvard Business Review

APRIL 14, 2017

In fact, although we saw examples of companies using AI in computer-to-computer transactions such as in recommendation engines that suggest what a customer should buy next or when conducting online securities trading and media buying, we saw that IT was one of the largest adopters of AI. AI wasn’t new at Microsoft. Related Video.

Company 12

Company Survey Finance Engineering 12

Harvard Business Review

JUNE 2, 2017

If you go to job-searching workshops — and I went to more than 50 in the course of studying the contemporary hiring landscape in 2013 and 2014 — you will be told weak ties are the key. I had to find a way to replicate Granovetter’s study in some form to see which networking ties matter in today’s media ecology.

Storytelling 14

Storytelling Wilde Film Learning-by-Doing 14

Harvard Business Review

NOVEMBER 29, 2013

Some of us decided to try, and last year for the first time we put out the idea of “Giving Tuesday” – or, more properly styled for the age of social media, #GivingTuesday. In the latter half of November 2012, there were more than 800 media hits for #GivingTuesday. The second #GivingTuesday will happen on December 3, 2013.

Decentralization 9

Decentralization Media Follow-up Learning-by-Doing 9

Harvard Business Review

MAY 20, 2014

More than half (52 percent) of respondents who graduated in 2012 and 2013 and managed to find jobs tell us they did not receive any formal training in those positions. In broad terms, you should consider adding training to: Put key productivity tools in their hands. Take the example of social media.

Training 10

Training Attrition ROI Talent Management 10

Harvard Business Review

AUGUST 28, 2017

Total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016, with external investment tripling since 2013. Machine learning is a powerful tool, but it’s not right for everything. While investment in AI is heating up, corporate adoption of AI technologies is still lagging.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

FEBRUARY 24, 2014

For instance, a 2013 Gartner survey found that 64% of enterprises were deploying or planning big data projects, up from 58% the year before. One big barrier to implementation is the incessant noise around big data from consultants, vendors, and the media. They’ve invested in new tools. They wonder: Do we start small or large?

ROI 10

ROI Maturity How To CRM 10

Harvard Business Review

FEBRUARY 22, 2016

When it comes to consumer-facing service industries like e-commerce, media, and ride- or apartment-sharing, it’s not new to suggest that “software is eating the world,” to use the phrase of venture capitalist Marc Andreessen. But the locus and scale of this activity is now changing. This opens up possibilities.

Entrepreneur 8

Entrepreneur Contract Manufacturing Incubator Venture Capitalist 8