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Will 2018 Be The Year?

Leading in Context

Business leaders have learned that ethical leadership transforms organizational metrics. Global citizens have learned that values are the most important defining characteristics of nations, and if we don't operate from a base of values we descend into conflict and chaos. Perhaps 2018 will be THE YEAR.

Ethics 224
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Office Productivity Falls In The Afternoon

The Horizons Tracker

The research focused on 789 in-office employees at a prominent energy company in Texas and spanned a two-year period from January 1, 2017, to December 31, 2018. “Instead, we used computer usage metrics—things like typing speed, typing errors and mouse activity—to get objective, noninvasive data on computer work patterns.”

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Employees Demand Employers Become More Sustainable

The Horizons Tracker

It’s no wonder that young people today are actively choosing to work for employers with sustainability at the forefront of how they operate, with many even willing to take a pay cut to do so. Making the change. As we might expect, it’s not an approach that is moving the needle a great deal.

Shaw 106
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How to Drama-Proof Your Workplace

Skip Prichard

68% of Americans felt “anxious” or “extremely anxious” about keeping their families safe (The American Psychiatric Association, 2018). 47% of Americans report feeling alone or left out (Cigna US Loneliness Index, 2018). Or, “We all agree, everyone is operations is ancient and smells like moth balls.”. Alston, the UN Study).

How To 111
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How To Improve Customer Satisfaction

Strategy Driven

Send out surveys, pick up the phone or meet one on one and confront them about what it is they do and don’t like about how your business operates. The only way to improve is to set goals and define metrics and then be diligent about observing how you’re performing and making changes where necessary. Consider leaving a comment!

How To 50
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A Blueprint for Digital Companies’ Financial Reporting

Harvard Business Review

On June 25, 2018, Facebook lost market capitalization of more than $100 billion in just two hours of trading after it announced its quarterly performance, despite exceeding analysts’ earnings forecasts. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model.

Report 8
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Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business Review

Inspired by John Kotter’s dual-operating structure model, we asked all of these employees to maintain their “day jobs” within the established hierarchy, while also using 5-10% of their time to work on fast-cycle, informal innovation projects across silos. More than 600 were selected.