Kevin Eikenberry

JANUARY 22, 2011

I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Kevin :) Susan Young: Funny - I just added this to m Poul Andreassen: I should add this book in my s Poul Andreassen: Helpful lessons on leadership Kevin Eikenberry: You are welcome Valerie!Kevi

Creativity 183

Creativity Workshop Blog Video 183

Strategy Driven

FEBRUARY 4, 2013

Your marketing people, your ad agency, yada, yada) Anyone preparing “boring” marketing tools in this day and age should be forced to take that crap out on a sales call and see how CUSTOMERS perceive it or care ten cents about it. Marketing and HR people: Get off your corporate hobby horse and saddle up your creative brain!

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

OCTOBER 21, 2013

Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

JUNE 30, 2014

Power and Associates gives ‘customer satisfaction’ awards to airlines. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Please consider the environment before and after printing this article.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

NOVEMBER 27, 2010

Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.

Transportation 50

Transportation Execution Simon Newsletter 50

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

Industry 269

Industry Stage-Gate Organization Company 269

Strategy Driven

OCTOBER 29, 2012

OUCH QUESTION: Is your brand, product, or service market superior, and you haven’t elevated yourself to that position? Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. CAUTION: Leave PR, marketing, and advertising out of the equation, or you may NEVER get to the truth.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Strategy Driven

JANUARY 21, 2011

SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Consider these 11 ideas from the Radical Times Webcast series by SAS Marketing Director Jonathan Hornby: 1. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Strategy Driven

JULY 25, 2012

Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). Since growing up in his family’s boating business to founding his company CMI, Bruce Hodes has dedicated himself to helping companies grow by developing executive leadership teams, business leaders and executives into powerful performers.

Team 51

Team BHAG Blanchard Airlines 51

Harvard Business Review

NOVEMBER 23, 2015

Marketing has entered its “uncanny valley” moment. Some marketing efforts give off the same vibe, like that creepy feeling when a casual online search leads to a glut of ads for the same pair of boots or getaway destination. Sales & Marketing. Magazine Article. And that’s off-putting.

Marketing 8

Marketing Content Supply Chain CRM 8

Deming Institute

JANUARY 19, 2017

This article, by the authors of the book, provides a good introduction to the topic: Know Your Customers’ “Jobs to Be Done”. Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). I strongly recommend it.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced. The internet has revolutionized retail.

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

JANUARY 13, 2014

In 1960, marketing legend Ted Levitt provided perhaps his seminal contribution to the Harvard Business Review : “ Marketing Myopia.” The article castigated companies for losing sight of the essence of their business, setting themselves up for challenges from competitors and, ultimately, for obsolescence.

Levitt 11

Levitt Christensen Competitive Advantage Welch 11

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The key is to look beyond just the obvious places like marketing. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

APRIL 21, 2015

Back in the early 1960s, the great Boston Consulting Group founder and strategy theorist Bruce Henderson asserted that there was only one way to successfully compete: gain a relative market share advantage over all competitors so as to have lower costs than all of them. But two-sided markets have actually been with us for centuries.

Competitive Advantage 8

Competitive Advantage Porter Henderson Price 8

Cooperperson

SEPTEMBER 12, 2022

Written by Ellen Cooperperson, Best-Selling Author, CEO, Leadership Coach, and creator of Connect U. “I My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources.

Chief Executive Officer 78

Chief Executive Officer Self-aware Education Airlines 78

Harvard Business Review

AUGUST 21, 2013

"Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Strategy Driven

OCTOBER 4, 2013

For many years, we will be measuring how loss of corporate credibility has tainted all facets of business, in terms of remediation, replacement, litigation, make-good, rework, damage control, recovery process, settlements to victims, decreased stock market value and sagging retail sales. Rebuilding the community image. About the Author.

Crisis 59

Crisis Airlines Transportation Crisis Management 59

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isn't touched. We all have.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 17, 2015

He or she must believe in and articulate a “higher ambition,” as we call it at the Center for Higher Ambition Leadership. Whole Foods Market’s purpose is to promote healthier eating. Southwest’s profits are larger than the profit of all other airline companies combined.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

JULY 22, 2016

Network businesses have always been around, from matchmakers to real estate brokers, but it’s the move to digital platforms that has led to market-shaking effects. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. British retailer ASOS also maintains a popular Instagram account.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Return on leadership. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Let’s get real here, when J.D.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

The Practical Leader

JULY 7, 2011

RIM created its industry and through strong market leadership built a world class brand. RIM has been losing market share in the smart phone market to Apple and sellers of Google’s Android system. “Dumbsizing&# doesn’t work and isn’t leadership. Selection of articles on Culture Change.

Leadership 51

Leadership Airlines Collins Price 51

Harvard Business Review

JANUARY 19, 2018

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. the danger that the newcomer will clash for political or personality reasons with members of the leadership team). ” Wilson was exactly what the business needed.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

FEBRUARY 19, 2016

” If Maria stumbles, or can’t seem to answer a seemingly simple question, such as “can you describe your leadership style?” How would your staff describe your leadership style?” ” give her a different coaching directive: “Let’s change the question. Interview candidates in a group.

Leadership Styles 8

Leadership Styles Sharpe Airlines Stress 8

Harvard Business Review

FEBRUARY 27, 2017

In emerging markets, billions of people have moved out of extreme poverty. Toward a New Leadership Agenda. While the last wave of globalization centered on accessing foreign markets and creating low-cost global supply chains, the next wave could follow a very different pattern. “Strategies for Two-Sided Markets” 3.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

AUGUST 28, 2015

Companies were split into divisions, each with their own leadership. Southwest’s mission of being the low-cost airline drives everything it does, from the planes it buys to the routes it competes on. Frank and honest leadership is usually enough. Authority flowed downwards and your rank determined your responsibility.

Groupthink 8

Groupthink Agility Diversity Information 8

Strategy Driven

OCTOBER 18, 2013

So also should diversity, branding, quality, marketing, re-engineering and other important processes. The next phase in restoring public credibility to Tylenol was the reintroduction of new product to the shelves, done in such a way as to restore consumer confidence and increase market share. There is an art to Crisis Preparedness.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Harvard Business Review

MAY 19, 2015

There is a video of Stayer charming a roomful of skeptical MBA students, and an article about his trajectory as a leader that he wrote for this magazine in 1990. ” No matter how good a leader’s intention, how strong their track record, how smooth their style, leadership will still generate ambivalence.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

SEPTEMBER 27, 2016

Or, as an airline CEO reflected in a recent conversation with us, “In any company I’ve been in, there haven’t been very many people who are capable of standing back and making the complicated things very simple. .” Then they go back to selling. ” Be the question guy, not the answer guy.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Strategy Driven

FEBRUARY 4, 2011

Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. billion as the stock market plummeted, amid a crisis of investor confidence. The stock market is down 25%. Public pension funds nationwide lost at least $6.4

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. Show customers barely-working products with rough edges?

Company 8

Company Airlines Ries Survey 8

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Every now and then a product or service comes along that thrills customers and captivates the market. Answer: They are the four best products I have ever purchased in my life.  First the Kawasaki. A fanatically loyal customer base develops.

Travel 58

Travel Letter Productivity Products 58

Harvard Business Review

APRIL 20, 2016

Delta executives recognized that to improve customer experience while simultaneously striving for operational excellence, the airline had to be able to invest rapidly and independently in new proprietary software applications that built on its passenger service and operational platforms. Consider GE.

Software 8

Software Company Airlines Business Model 8