Strategy Driven

NOVEMBER 7, 2011

This idea is supported by Harvard Business School Professor John Kotter, authority on leadership and change, who finds that in order to succeed, 75% of the company’s management, needs to ‘buy into’ the change. Please consider the environment before and after printing this article. Consider leaving a comment!

Strategy 70

Strategy Kotter RASCI Motivation 70

Deming Institute

JANUARY 19, 2017

This article, by the authors of the book, provides a good introduction to the topic: Know Your Customers’ “Jobs to Be Done”. Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school).

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

AUGUST 2, 2018

Articles about artificial intelligence often begin with an intention to shock readers, referencing classic works of science fiction or alarming statistics about impending job losses. Finding opportunities for this kind of clever improvement, saving human time and energy, is not just a leadership challenge. Taylor Callery/Getty Images.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. Change-friendly is also about leadership. Why settle for less?

Hotels 124

Hotels Stress Resistance Restructuring 124

Cooperperson

SEPTEMBER 12, 2022

Written by Ellen Cooperperson, Best-Selling Author, CEO, Leadership Coach, and creator of Connect U. “I My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources.

Chief Executive Officer 78

Chief Executive Officer Self-aware Education Airlines 78

Harvard Business Review

NOVEMBER 23, 2015

Magazine Article. Marketing technology, automation, and advanced analytics techniques have now reached the level where effective personalization at scale is possible. Marketers need to determine where they’re going to play and how they’re going to apply technology to engage consumers. Further Reading.

Marketing 8

Marketing Content Supply Chain CRM 8

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 17, 2015

He or she must believe in and articulate a “higher ambition,” as we call it at the Center for Higher Ambition Leadership. Becton Dickinson , a global medical technology company, has made its purpose helping all people live healthier lives. It must be deeper than only making money for shareholders and managers.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

FEBRUARY 27, 2017

This narrative has rested on three propositions: that globalization is a major driver of growth and prosperity; that technological progress enriches our lives; and that shareholder returns reflect businesses’ contributions to societal progress. The same goes for technology. Toward a New Leadership Agenda.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. For most established players, the technology and skill gaps are intimidating, and it take years of effort to close them. .” Companies that go this route use preexisting digital platform tools to engage their networks.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

JANUARY 19, 2018

Wilson was an industry outsider (he had previously worked as a management consultant and the head of corporate planning at an airline), whom Stemberg described as a “provocateur” and an “in-your-face kind of guy.” So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

NOVEMBER 3, 2015

While it may still be true that most of those cushy business class seats are occupied by business travelers, it is also true that most business travelers only see those seats when they board or get off the plane, as many airlines make economy passengers do the “walk of shame” through business class. You and Your Team.

Travel 8

Travel Class Airlines Bond 8

Harvard Business Review

AUGUST 1, 2016

Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love. It is an act of leadership, no matter what your formal position in an organization.

Organization 8

Organization Power Reference Finance 8

Harvard Business Review

MAY 19, 2015

There is a video of Stayer charming a roomful of skeptical MBA students, and an article about his trajectory as a leader that he wrote for this magazine in 1990. ” We have known they do since they were introduced among British miners whose industry had been disrupted by new technology. ” Leading Means Shaping Culture. .”

Management 8

Management Long-term System Delegation 8

Harvard Business Review

JANUARY 28, 2016

Advanced technology is at the core of virtually every company’s business model today. The leadership of the change effort can’t end with the top team, the top 100 managers, or the top 1,000 managers. Digitization vs. Humanization. Entire value chains are being digitized. Hold everyone accountable.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

AUGUST 28, 2015

Companies were split into divisions, each with their own leadership. Southwest’s mission of being the low-cost airline drives everything it does, from the planes it buys to the routes it competes on. Frank and honest leadership is usually enough. Authority flowed downwards and your rank determined your responsibility.

Groupthink 8

Groupthink Agility Diversity Information 8

HR Digest

AUGUST 1, 2019

This article was published in the July 2019 issue of The HR Digest magazine. Joe works with managers and leaders at Fortune 500 companies such as NBCUniversal, General Electric, Berkshire Hathaway, Southwest Airlines, Boeing, United Technologies, and Electronic Arts. Joe Knight: The purpose of any organization is to make money.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

SEPTEMBER 27, 2018

And they carefully manage leadership transitions, so nothing is lost along the way. And, like many of the 84 businesses we also studied, they find great things to do and then share them with the world through books, articles and films. The Disruptive Edge: Experts, nervousness, accidents. Disruptive experts.

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Harvard Business Review

APRIL 20, 2016

In a world underpinned by ever more powerful, affordable, and public technology platforms, software is still king. By understanding what Disney did well that others did not, the team envisioned using technology to create personalized visits with less friction: no turnstiles, shorter waits, and less zigzagging through the park.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. I’m not just talking about the obvious problem of managers who treat their employees poorly.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

MAY 30, 2012

I fear that very dynamic is unfolding today with respect to a piece of language and a leadership aspiration that has become the Holy Grail for business thinkers like me. A recent article in the Wall Street Journal , which did not get nearly the attention it deserved, made the case that the word "innovation" has outlived its usefulness.

Innovation 17

Innovation Airlines Six Sigma Lean Production 17

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting). Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. Then China’s President Xi said he’ll be attending the annual bigwig gathering in Davos for the first time, with reports of China’s interest in filling trade gaps left by Brexit and possible leadership gaps on climate left by Trump.

Energy 8

Energy Banking Chemicals Globalization 8