Creating Customer Focused Teams, Part 1
Strategy Driven
JULY 25, 2012
I first saw this term used in the book Raving Fans by Ken Blanchard. Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). Having customers consistently be raving fans of the company’s service is certainly a challenging and lofty goal. What is a Raving Fan Customer?
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