Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. Further, it ensures that they continue to grow.

Airlines 109

Airlines Mission Statement Customer Loyalty Mayo 109

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Janice and I were old friends, and I had recently helped her out of a sticky career jam.

Real Estate 40

Real Estate Travel Conference Airlines 40

Harvard Business Review

FEBRUARY 28, 2011

But very often it goes against the grain of how they built their careers in the first place. Brown and Millar told me that Sense has been running co-creation, both in global online communities and in workshops around the world, for over a decade. Get your top people involved in the workshops. This does not come naturally.

Workshop 15

Workshop Creativity Merchandising Airlines 15