Great Leadership By Dan

FEBRUARY 19, 2019

And you demonstrate the work ethic that will push your company to reach its goals. To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. Listen Well Effective communication is vital at every level of company function. Make sure that the word gets out!

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Eric Jacobson

FEBRUARY 1, 2021

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 50

Skills Company Shaw Crisis 50

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 60

Management Airlines Efficiency Long-term 60

Strategy Driven

OCTOBER 29, 2020

Plane tickets, train tickets, hotel rooms, etc., To remedy this situation in the hospitality industry, a new pricing strategy was developed; the Yield Management strategy. What is yield management? What is yield management and how does it affect your business? So, really, what is yield management ?

Yield Management 65

Yield Management Price Management Hotels 65

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I There are training nodules in analytics, automation, robotics, and adaptation of design thinking at scale that have been introduced for the workers at IBM.

Mayo 98

Mayo Human Resources Airlines Agility 98

Decker Communication

JULY 10, 2019

Achilles also happens to be trending in the business world—with the term, ‘Achilles heel’ being used to describe a weak point or something that can bring down an organization or company. In the majority of the organizations we work with, the focus is at the top: C-level, leaders of business units, or management.

Airlines 75

Airlines Training Engineering Learning-by-Doing 75

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Visit our customer service training programs. Communication Articles Customer Service customer service training'

Quality 182

Quality Succession White Paper Customer Loyalty 182

Lead on Purpose

NOVEMBER 10, 2012

Great leaders are either born or trained. Through strategic leadership, a leader can guide a group or company through transitions, suggest creative yet practical ideas, see the big picture, and build relationships with other teams and organizations. Still, some people who strive for leadership never quite achieve it.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

Energy 52

Energy Crisis Absenteeism Leadership 52

HR Digest

NOVEMBER 17, 2018

Since the industrial revolution days, companies and economists have been after means of increasing productivity. While economists seek this increase by means of better policies and procedures, companies aimed at improving employee productivity. Perhaps your company doesn’t have one yet. Give room for objective management.

Productivity 69

Productivity Products Metrics Micromanagement 69

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. In your dream you went to heaven. And there plucked a strange and beautiful flower. And what if. When you awoke. You had that flower in you hand. Ah, what then?

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

Chart Your Course

SEPTEMBER 21, 2015

A study conducted by the University of Michigan’s Workplace Research Foundation also found that increasing investments in employee engagement by 10 percent can increase your company’s profits by $2,400 per employee per year. Companies like Google, who are keen on keeping their talent, already know this fact and act accordingly.

Class 100

Class Airlines Bottom-up Survey 100

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. If I take the time to complain, which I rarely do anymore, the manager will always ask, “Did you get the name of the person?” Somehow getting the name of the person is important to the manager. Yell at the person who trained them.”

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Surviving Leadership

JUNE 29, 2017

Companies are constantly looking for differentiators. It will make or break your company! Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. In the first tech bubble, it was all about stock options and perks like kegs in the breakroom.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

HR Digest

OCTOBER 6, 2018

Here’s something to ponder on: Employers invest time and resources hiring and training employees. The company is going to have to shift internal resources or pour in more funds to accommodate the absence of a trained employee. Train Employees for Management & Additional Responsibilities.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Modern Servant Leader

OCTOBER 9, 2012

David is a retired Navy Officer whose last job was managing and supervising Custodians and Security Monitors in the Custodial Services division of the Mukilteo School District in Everett, Washington. One of my Head Custodians asked to use one of my PowerPoint lessons to hold leadership training of her crew of nine custodians.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Harvard Business Review

FEBRUARY 1, 2011

The Special Care Center does all kinds of things differently from other medical practices, including hiring full-time "health coaches" who work with the doctors but spend almost all of their time with the practice's low-income patients, helping them manage chronic illnesses and improve their lifestyles. We don't recruit from health care.

Training 16

Training Skills Airlines Health Care 16

Strategy Driven

AUGUST 3, 2016

Only you, the executive group leader, will know this exercise is a training technique. The benefits will be a more motivated, energized group of executives who will, in turn, zap their teams… and your company will be better poised for the future. About the Author. Lorraine is president of the consulting firm Lessons in Loyalty.

Execution 50

Execution Tactics How To Loyalty 50

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. MAJOR CLUE: Keep in mind that no company ever CUT their way to success. OR MAKE THEM SALESPEOPLE, and have them contribute to the effort.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. It’s a new turn in what has been a PR disaster for the company. What must they be thinking now?

Airlines 10

Airlines Company Crisis Management Video 10

Strategy Driven

MARCH 24, 2014

Here are a few companies you can look at as examples of good, mixed, and bad: BAD RAP: Borders, Blackberry, Yellow Pages, AOL. MIXED RAP: American Airlines, Goldman Sachs, JC Penney, DISH Network. Look at all the companies I listed under ‘good rap.’ All airlines are the same, except for their people.

Reputation 51

Reputation Airlines Loyalty Customer Loyalty 51

QAspire

NOVEMBER 4, 2009

Most companies have similar aircrafts, equipments and infrastructure available to them. It is only customer service that enhances quality of experience and makes an airline preferable over other. But the crew were trained professionals, presumably intelligent and trying to do the best they could. Learning that came a hard way.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Strategy Driven

AUGUST 14, 2013

And the Internet, with its social media reach, has empowered customers with strong influence over other customers and the reputation of companies. It also requires training the front line to think like owners—combining a go-the-extra-mile attitude of service with a take-care-of-the-organization outlook of stewardship.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). Still, this post caught my attention and reminded me of a very important point. Meeting the criteria laid out by NASA would require thinking quite different from the thinking that leads to the planes of today.

Creativity 183

Creativity Workshop Blog Video 183

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. But not ever as fast as the manager wants!” ” “Where is the manager?” ” “I’m Toshi. It gets better.

Case Study 8

Case Study Airlines COO CFO 8

Strategy Driven

FEBRUARY 4, 2013

Or they are trained to say it. Boring and insincere typically has a way of permeating everything else in a company. Southwest Airlines is anything but politically correct. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

Harvard Business Review

NOVEMBER 17, 2015

Employee trust in management and commitment to the company have been in decline for decades. Only a minority of companies have managed to buck this decline and have built companies worthy of the human spirit. How to Be a Company That Employees Love. It takes a careful mix of mission, management, and culture.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

MAY 28, 2018

In April 2017, United Airlines encountered public outrage when an Asian passenger was dragged out of his seat and off of an overbooked United Airlines plane. These results prompt a couple of questions for executives and managers. One, does your company hire individuals to interface with customers?

Company 8

Company Comparison Airlines Diversity 8

Harvard Business Review

NOVEMBER 25, 2015

In a recent strategy meeting we attended with the leaders of a Fortune-500 company, the word “culture” came up 27 times in 90 minutes. So most executives manage it according to their intuition. How to Be a Company That Employees Love. It takes a careful mix of mission, management, and culture. Insight Center.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Strategy Driven

JUNE 30, 2014

SIXTH REALITY: The prospective customer must perceive value in your sales offering, trust you as a person and as a company, perceive that they win as a result of purchase, and be able to visualize outcome after purchase (maybe with the help of your video testimonials). They do not care about your urgency to make quota. Insincere follow-up.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

OCTOBER 29, 2012

Here are more painful ‘reputation’ questions about your company and your products : What are you doing to build it? Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. Train and teach attitude, self-belief, and creativity. What’s your community reputation? Here are 5.5

Brand 50

Brand Reputation Customer Loyalty Industry 50

Harvard Business Review

JULY 9, 2018

Finding digital talent is one of the biggest challenges facing companies today. Many companies are creating accelerators or other separate units responsible for boosting their digital capabilities. Many accelerators are located where the digital brainpower resides — often in cities where the companies themselves are not located.

Bottom-up 9

Bottom-up Operations Training Efficiency 9