Coaching Tip

FEBRUARY 23, 2012

Employees want freedom from command and control bosses and task-based jobs and freedom to contribute their character and creativity and collaborative spirit at work in pursuit of a values-based mission worthy of their dedication. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

How To 110

How To Airlines Media Innovation 110

Change Starts Here

MARCH 5, 2015

In order to improve results, a manufacturer sought to involve more people in developing and implementing creative solutions. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Do you see yours on the list? Increasing Engagement. Starting Up a New Product or Service.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Some of this, business historians might say, is simply due to what Joseph Schumpeter called "creative destruction" — a desirable culling of businesses that can't keep pace. Stock markets might seem capricious, but in the long term, shareholder returns closely track operational performance. "We

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. “Aren’t there any more creative, less costly ways to solve this problem?” ” Ken asked.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced. They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

NOVEMBER 7, 2013

More than a tool for differentiation, it is a tool for spurring creative thinking. Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend. How do your customers provide feedback? .

Airlines 8

Airlines Banking Creativity Brand 8

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. The most creative approaches will get the most attention. No one is equally expert at both. Most are talented in one over the other. And, being ready, you are confident.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. Empirical Creativity. So we should expect these leaders to be highly creative — to create new, wonderful products.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

OCTOBER 12, 2016

Optimists suggest that by taking over cognitive but labor-intensive chores the intelligent machines will free human workers to do more “creative” tasks, and that by working side by side with us they will boost our imagination to achieve more. This is the reason airlines invest in elongated career paths for pilots.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

DECEMBER 2, 2016

For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline. An example of a more complex change to the hospital’s operations is the newly created culture and training program called “Eye Care Air.”

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Seeing bottom-up initiatives through.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

Harvard Business Review

DECEMBER 20, 2016

If there are superconsumers in your midst, and if they’re encouraged to speak their minds, they will inject your culture with extra doses of energy, empathy, and creativity. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Strategy Driven

OCTOBER 4, 2013

airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. An additional 28 percent, or 32,044 workers, had been employed in hotels and motels.

Crisis 84

Crisis Airlines Transportation Crisis Management 84

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. At the same time, economic pressures mean companies need to be efficient and operating at scale. Goliaths can bring efficiency and scale to the table for the smaller organizations.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

MAY 13, 2015

In researching my book Move , I talked to pilots who told me about creative (but safe) workarounds, like bringing in their personal tablets and taking breaks mid-flight to leave the cockpit and update weather maps using cabin Wi-Fi, or snapping screenshots of route maps before takeoff.

Transportation 8

Transportation Entrepreneur Wireless Airlines 8

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? For most pilots, automation usually ensures that operations stay well within safe, predictable limits. The tragic crash of Air France 447 (AF447) in 2009 sent shock waves around the world.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

MARCH 28, 2014

Southwest Airlines exists in a class of its own in large part due to its fun personality. Using brand personality in this way is not simply about developing creative communications; it’s about infusing every aspect of your operations with your unique character. Harley-Davidson, Trader Joe’s, and The Honest Co.

Brand 8

Brand IPO Marketing Strategy Airlines 8

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. She found that the play group created poems that were later deemed about 26% more creative than the poems of the pressure group. That’s high-ToMo.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. Embrace your organization’s humanity.

Levitt 9

Levitt Christensen Competitive Advantage Welch 9

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause. Technology and its role in travel 2.0

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. ” You don’t want to rein in creativity, she says, but you do want to focus an innovation team on things that could realistically be commercialized. At Aon Health, part of $11.7

Project 9

Project Innovation Press Release Survey 9

Skip Prichard

OCTOBER 28, 2019

25 Provocative Questions to 25 Creative Leaders. Wild thinking is what happens when you pose 25 thought-provoking questions to 25 intelligent, creative leaders in organizations as diverse as Google, Gap, Time Out and Twinings. He operates in a world where craft and artistry are real positives. Lidell, Buchanan.

Wilde 66

Wilde Brand Open-book Creativity 66

Harvard Business Review

DECEMBER 9, 2015

Most employees are not coin-operated, and more money does not lead to more engagement. The work itself is often routinized to the point where people have no chance to exercise their own judgment or creativity. Southwest Airlines promised people the “freedom to fly” at a low price. Insight Center.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Harvard Business Review

NOVEMBER 26, 2015

buying an airline ticket or configuring a printer). In 2011, with 605 new Wipro employees across three different operations centers as our participants, we conducted a field experiment testing whether an authentic approach would lead to greater performance and retention than the traditional entry approach.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

DECEMBER 23, 2016

” Members from each partner organization rate the alliance in areas related to strategic fit, operational fit, and cultural fit. Similar failures among cockpit crews can lead to airline crashes. Eli Lilly and Company measures the health of its alliances with a “Voice of the Alliance Survey.”

Productivity 8

Productivity Products Survey Strategic Fit 8

Harvard Business Review

JANUARY 28, 2016

This is a stifling tax on a company’s capacity to find creative approaches to solving unmet customers’ needs. As such we struggle with the tension between the desire to boost innovation and the need to operate under increasing regulation. Optimization vs. Rationalization.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

DECEMBER 11, 2013

Yesterday, with the help of the company’s PR firm, Wrigley & Walters, the airline had launched its first Twitter contest: The person who posted the most creative tweet using the hashtag #CanJetLuxury would win two round-trip tickets to any of the company’s destinations. Charlene was the head of public relations for Canadian Jet.

Case Study 8

Case Study PR Crisis Media 8

Harvard Business Review

AUGUST 11, 2015

Many of the companies inserting politics into their user experience operate popular social platforms themselves. According to the airline’s campaign site , over 50,000 people have signed on. If the end goal is to reach lawmakers, driving thousands of citizens to contact their offices is an effective way to do it.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

NOVEMBER 15, 2013

Bankruptcy was a mechanism for cleansing the economy and providing for creative renewal. They stressed that purchasing a car was very different from flying an airline — it was the difference between a date and getting married. Government involvement would inevitably complicate and retard the process of reform.

Process 8

Process Uncertainty Analysis Industry 8

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Learn about art, nature, and other things which would nourish your creativity and a keen eye for beauty. This is an excerpt from Leaderology by Dr. Oleg Konovalov.

Leadership 93

Leadership Diversity Learning-by-Doing Licensing 93

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. How creative must we become in the New Order of Business? Operational Statistics. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. Every day in the U.S.,

Ethics 76

Ethics Cost Crisis Learning-by-Doing 76

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Strategy Driven

OCTOBER 18, 2013

Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. This is a creative way of re-treading old knowledge to enable executives to master change rather than feel as they’re victims of it. Reclaim Company’s Good Name, Chrysler bankruptcy.

Crisis 86

Crisis Crisis Management Budgeting Risk Management 86

Harvard Business Review

APRIL 22, 2016

The car’s interior was cramped and uncomfortable, and the steering wheel–mounted gearbox required exceptional dexterity to operate. ” According to the 2016 Airline Quality Study , the number of complaints filed by travelers on U.S. airlines in 2015 was the highest since 2000.

Airlines 8

Airlines Insurance Industry Survey 8