Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. An employee in great service culture such as predominates at Nordstrom or Zappos or the Ritz-Carlton Hotel Company is expected to take positive, creative action on behalf of others.

Airlines 109

Airlines Mission Statement Customer Loyalty Mayo 109

Kevin Eikenberry

JANUARY 22, 2011

Here is a simple creative exercise to use personally or before you next team creative challenge. The post talks about NASA inviting major aircraft manufacturers to submit designs for the future. The best part of the short post I referred you to is the pictures of the initial designs.

Creativity 183

Creativity Workshop Blog Video 183

Lead Change Blog

DECEMBER 7, 2017

Emotional Intelligence author and expert, Daniel Goleman,(EQ author/expert), states “Research on humor at work reveals that a well-timed joke or playful laughter can stimulate creativity, open lines of communication, enhance a sense of connection and trust, and, of course make work more fun”.

Aaker 251

Aaker Bond Goleman Emotional Intelligence 251

Mike Cardus

MAY 25, 2021

It happened with a group of airline mechanics. We did some TRIZ tools, and we did some creative-problem-solving tools and some solution-focused tools. Miracle Question Variation. I made a variation years ago as part of my SOLVEDcards deck. I was at the client’s location for three days, and they wanted to learn innovation tools.

Innovation 158

Innovation TRIZ Airlines Analysis 158

Great Leadership By Dan

SEPTEMBER 16, 2013

Same with Southwestern Airline attendants – I’ve never seen two attendants do their inflight announcements the same way – and they truly seem to enjoy it when they do! With other airlines, they read that damn announcement as if they are performing a eulogy.

Motivation 273

Motivation Airlines Delegation Micromanagement 273

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Many industries must be highly attuned to eliminating mistakes and accidents.

Quality 150

Quality Metrics Airlines Bottom-up 150

The Horizons Tracker

JULY 30, 2023

For decades, airports and policymakers have provided incentives to airlines to initiate nonstop flights. Our study provides valuable evidence for policymakers to design incentives to entice airlines to launch these direct flights.

Travel 82

Travel Innovation Airlines Incentives 82

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. Empirical Creativity: Bold, creative moves from a sound empirical base.

Contingency Plans 278

Contingency Plans Collins Creativity Airlines 278

Lead Change Blog

APRIL 1, 2016

Helping the CEO of Southwest Airlines launch a best-selling book. When asked the most creative solution he’s ever seen to a problem in life or work, Chip replied, “Having my seven-year-old granddaughter describe the work of a client (a very large cement company) as the maker of dance floors for cars. trustworthiness.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Joseph Lalonde

NOVEMBER 29, 2014

Image via Creative Commons. After a few phone calls to the airline’s lost and found, I resorted to the reality that my wallet was gone. As a junior in college, I made my first ever trip to New York City. Four days in the Big Apple with my family, and it was Christmastime, no less. Despite our efforts, we couldn’t find my wallet.

Storytelling 229

Storytelling Airlines Guidelines Licensing 229

Lead Change Blog

MAY 27, 2016

When our physical selves align with our mental selves in the workplace, we tap into a higher level of creativity, productivity, and commitment. Fun can be just a simple enjoyable workplace that allows people to exercise good humor, creativity, and passion. And people tend to gravitate towards the healthier environments at work.

Sports 170

Sports Airlines Wilde Environment 170

Jesse Lyn Stoner Blog

APRIL 3, 2012

Consider the seamless transition at Southwest Airlines when Herb Kelleher stepped down as president because the vision had been internalized through out the company. Creativity — Do people envision ways to enrich the vision? Personality is not the issue. A visionary leader can have a charismatic personality …or not.

Airlines 228

Airlines Loyalty Motivation Strategy 228

Lead from Within

JUNE 9, 2018

” Branson believes if he had said, “Oh, I am a businessman,” he would never have gone into the airline business. “A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” His interest in life comes from setting challenges and rising to meet them.

Succession 131

Succession Learning-by-Doing Airlines Career 131

Tanveer Naseer

MARCH 18, 2014

Therein lies the secret behind why successful leaders are able to draw us towards them and inspire us to not only believe in their vision, but to commit our discretionary effort – our talents, insights, creativity, and experiences – to that vision and help transform it into our shared purpose.

Succession 276

Succession Leadership Commitment Learning-by-Doing 276

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. Sometimes going through a creative drought, like when my brother was so sick. I’ve also been really consistent about taking care of myself with a monthly massage, facial, mani/pedi. During Covid with so much shut down, I’ll give myself a facial or mani at home.

Open-book 143

Open-book Self-aware Books Airlines 143

Leading Blog

JULY 25, 2019

Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. Alphabet has excelled in this approach, but other legacy companies are also increasing their experimentations.

Innovation 221

Innovation Organization Bottom-up Airlines 221

HR Digest

NOVEMBER 17, 2018

With objective management, employees are forced to be innovative as well as creative in their operations. Southwest Airlines completely depend on employee happiness and advanced commitment through profit-sharing as its tool for employee productivity. Cherish reward and recognition. Listen to them and make their suggestions to count.

Productivity 69

Productivity Products Metrics Micromanagement 69

Tanveer Naseer

MARCH 12, 2013

Some of you may remember and be familiar with Servant Leadership, which started in the 1980’s and is still practiced by such corporate giants as Southwest Airlines, Aflac and many others. Or, or, or… We are so creative, we can go on forever with our logical and even possibly valid excuses. But many people feel put off by this concept.

Power 272

Power Loyalty Bottom-up Learning-by-Doing 272

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. A survey conducted by the American Pet Products Manufacturers Association shows that Americans believe that pet owners who bring their furry friends to the office work longer hours and are more creative. You don’t have to be a Fortune 100 Company to provide great perks.

Class 100

Class Airlines Bottom-up Survey 100

Lead on Purpose

NOVEMBER 10, 2012

Through strategic leadership, a leader can guide a group or company through transitions, suggest creative yet practical ideas, see the big picture, and build relationships with other teams and organizations. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Coaching Tip

FEBRUARY 23, 2012

Employees want freedom from command and control bosses and task-based jobs and freedom to contribute their character and creativity and collaborative spirit at work in pursuit of a values-based mission worthy of their dedication. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

How To 110

How To Airlines Media Innovation 110

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Lead by Adventure

NOVEMBER 17, 2015

American Airlines Team Building Spoof. What issues does this video address that we need to address? What are some solutions for the issues discovered? How can we improve our email processes? Every had one of those way-uncomfortable team building experiences where it seems like only the facilitator is having a good time?

Teamwork 100

Teamwork Video Team Building Airlines 100

Change Starts Here

MARCH 5, 2015

In order to improve results, a manufacturer sought to involve more people in developing and implementing creative solutions. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Do you see yours on the list? Increasing Engagement. Starting Up a New Product or Service.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Strategy Driven

JULY 18, 2014

Even simple activities like walking help to get blood and creative juices flowing. Turns out that walking can help you be more creative, too! All airlines are the same, except for their people. It’s to our advantage to make those hours more active not only for our health, but for our professional life, too.

Teamwork 63

Teamwork Airlines Brainstorming Tips 63

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Strategy Driven

FEBRUARY 4, 2013

Here are some GOLDEN opportunities to be creatively sincere: At the fast food window. Marketing and HR people: Get off your corporate hobby horse and saddle up your creative brain! Use your friendliness and creativity to craft a message that the customer perceives as real. Southwest Airlines is anything but politically correct.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

Succession 261

Succession Maslow Motivation Airlines 261

Sales Wolf Blog

NOVEMBER 1, 2010

Department of Labor Home Page Tom Peters, The Man, The Myth, The Legend, Change Guru TUTs Adventurers Club: Explore the power of thought & creative visualization to manifest dreams! The Secret - The Law of Getting What You Want The U.S. License. .  Here are my picks for the week of October 25th - 31th, 2010.  Enjoy! .

Blog 157

Blog Middle Management Talent Management Human Resources 157

First Friday Book Synopsis

FEBRUARY 27, 2012

In the writing skills course that we teach at Creative Communication Network, entitled Write Your Way to Success, we discuss how to handle e-Mails. Most of our participants claim they write e-Mails as more than 85% of the type of writing they do on the job. Obviously, writing e-Mails is often responding to other e-Mails. And, the [.].

Creativity 85

Creativity Participative Course Skills 85

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. “Aren’t there any more creative, less costly ways to solve this problem?” ” Ken asked.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Some of this, business historians might say, is simply due to what Joseph Schumpeter called "creative destruction" — a desirable culling of businesses that can't keep pace. A list of the top 20 banks today contains only seven that were on the list a decade ago. And for telecom.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

First Friday Book Synopsis

MAY 11, 2011

Cirque du Soleil: The Spark – Igniting the Creative Fire that Lives within Us All Created by Lyn Heward and written by John U. Bacon Doubleday (2006) “From a tiny spark a great fire was kindled and its flames warmed the world.” Cirque du Soleil is one of the 32 organizations that William C. Taylor [.].

Taylorism 75

Taylorism Taylor Review Books 75

QAspire

DECEMBER 24, 2009

June 2009: Creativity, Effectiveness and Constraints I have always experienced that constraints boost creativity and spur insights. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers.

Blog 84

Blog Constraint Quality Directory 84