Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Some of this, business historians might say, is simply due to what Joseph Schumpeter called "creative destruction" — a desirable culling of businesses that can't keep pace. Markets change; technology evolves. And for telecom. And for many others. Root it out wherever you find it.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. ” Yoshiyuki Taniguchi, the CTO, spoke up: “I like your thinking, Mayuka-san, but why not use technology to achieve the same result?

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

OCTOBER 12, 2016

Optimists suggest that by taking over cognitive but labor-intensive chores the intelligent machines will free human workers to do more “creative” tasks, and that by working side by side with us they will boost our imagination to achieve more. This is the reason airlines invest in elongated career paths for pilots.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Strategy Driven

NOVEMBER 7, 2011

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success by Val and Sarah Gee The secret to business growth is right before your eyes – it’s the creativity and innovation percolating in each one of your employees every minute of every day. Business Improv !

Strategy 76

Strategy Kotter RASCI Motivation 76

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. The most creative approaches will get the most attention. No one is equally expert at both. Most are talented in one over the other. And, being ready, you are confident.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it. Empirical Creativity. You must also create.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers. Marketers Don’t Need to Be More Creative. The New Marketing Organization.

Proposal 15

Proposal Airlines Brand Marketing 15

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

DECEMBER 20, 2016

If there are superconsumers in your midst, and if they’re encouraged to speak their minds, they will inject your culture with extra doses of energy, empathy, and creativity. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

MAY 13, 2015

National Infrastructure Week, May 11-15, should mark the acceleration of giving entrepreneurs and innovators a prominent seat at the table, adding technology opportunities to solve America’s infrastructure problems. “If nothing else, pilots are creative,” one remarked. But to get change means encouraging innovators.

Transportation 8

Transportation Entrepreneur Wireless Airlines 8

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers. Marketers Don’t Need to Be More Creative. The New Marketing Organization.

Proposal 8

Proposal Airlines Brand Marketing 8

Modern Servant Leader

JANUARY 17, 2012

He was – if you refer to technology and innovation. In Jobs case, I’d suggest this was creativity, innovation and technology. This is seen in Southwest Airlines frequent recognition as the leader of their industry and the comparably infrequent features of Herb Kelleher. The Benefits of Servant Leadership.

Servant Leader 210

Servant Leader Leadership Reference Bottom-up 210

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. But even as we work through these issues, we continue to collaborate on ways technology can transform healthcare, and our role in that. Entrepreneurship Health Innovation'

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

JUNE 22, 2012

You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. Here are a few examples where a simple twist on an existing paradigm changed everything — often in complicated technological businesses. And it's not exactly like bicycles were a new technology.

Innovation 15

Innovation Retail Airlines Technology 15

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. There are plenty of organizations with cool technology or hot products. Is this company as consistent as it is creative? Who are the Top Five organization's on Fortune's list for 2011? Anybody shocked? Who were the Top Five in 2010 ?

Company 15

Company Collins Airlines Long-term 15

Harvard Business Review

MARCH 28, 2014

As a member of a start-up advisory program, I regularly hear pitches from aspiring technology entrepreneurs. Southwest Airlines exists in a class of its own in large part due to its fun personality. My job is to sort out the companies with potential from those that need to go back to the drawing board. Hyundai is an -er brand.

Brand 8

Brand IPO Marketing Strategy Airlines 8

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause. Storage Technology Corporation (“StorageTek”) and U S WEST Inc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

FEBRUARY 14, 2014

American creativity remains unsurpassed. New technology has turned the U.S., American Creativity. If you doubt the force of America’s creativity, take a walk through the Kendall Square area of Cambridge, Massachusetts. Manufacturing is undergoing a renaissance, building on a strong base. And capital is abundant.

Chemicals 8

Chemicals Pharmaceuticals Energy Creativity 8

Harvard Business Review

DECEMBER 27, 2013

Airline JetBlue has embedded this philosophy in its hiring process. Tap into the creativity of your front line. Technological advances have made it much easier for companies to understand customers on an individual basis. The new approach was so effective that Disney rolled it out across all of its parks and cruise ships.

Banking 10

Banking Airlines Compliance Bond 10

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Freedom to explore long-term ideas and emerging technologies is important. Three years later, many of these ambitious ventures will have quietly expired without an obituary.

Project 9

Project Innovation Press Release Survey 9

Harvard Business Review

MAY 19, 2016

Indeed, a 2012 Royal Society report emphasized that these “enhancements,” along with other technologies for self-enhancement, are likely to have far-reaching implications for the business world. The drug improves their ability to plan and make decisions and has a positive effect on learning and creativity.

Ethics 13

Ethics Stress Policies Morale 13

Harvard Business Review

FEBRUARY 1, 2013

Think Apple, or Southwest Airlines, or for a more recent example, Zipcar. This is an area of tremendous creativity. In particular, Microsoft formed a council that focused on one of the most vexing of all business technology issues: interoperability (the council is called the Interoperability Executive Council or IEC ).

Social Capital 8

Social Capital Review Software Marketing 8

Harvard Business Review

AUGUST 11, 2015

Leading technology companies are increasingly soliciting their users to take political action on their behalf to defend controversial business models from regulation, support new programs, and promote their moral values in active political battles. According to the airline’s campaign site , over 50,000 people have signed on.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

JUNE 7, 2012

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? How long does it take our sales people to find customer references when they're needed to close deals? How often do they fail to find a suitable reference at all?

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JANUARY 28, 2016

This is a stifling tax on a company’s capacity to find creative approaches to solving unmet customers’ needs. Advanced technology is at the core of virtually every company’s business model today. Digitization vs. Humanization. Entire value chains are being digitized.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

JUNE 7, 2012

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? How long does it take our sales people to find customer references when they're needed to close deals? How often do they fail to find a suitable reference at all?

Reference 12

Reference Tips Media Case Study 12

Harvard Business Review

JUNE 12, 2015

To do that, he said, I want to challenge you to bring your heart to work in new and creative ways. In one of his last presentations as Apple’s CEO, Steve Jobs said his company lived at the intersection of “technology” and “liberal arts.” We’re going to learn to be more loving.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Tanveer Naseer

MAY 31, 2016

Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency. Create multiple paths for raising and testing ideas Developing and presenting ideas is a key skill for strategic leaders.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

SEPTEMBER 27, 2018

British Cycling learned from the Royal Ballet to improve how they tour and McLaren to use technology better. British Airways, Steinway and Wedgewood asked the BBC to show how they work and Southwest Airlines ask customers to share their experiences through their blog. Disruptive experts. How can you bring outside expertise in?

Organization 9

Organization Learning-by-Doing Open-book McKinsey 9

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

MAY 30, 2012

Southwest Airlines never said, "We want to be the country's most innovative airline." They perfected a new way to be an airline by virtue of what they wanted to achieve as an airline. The Wright brothers weren't trying to build an airline, they were saying, 'Holy s**t, do you think we could fly?'

Innovation 15

Innovation Airlines Six Sigma Lean Production 15

Harvard Business Review

SEPTEMBER 4, 2012

And though I love seeing how people are able to make a living unleashing their creativity on Etsy or YouTube, this isn't the ultimate promise either. Social tools were enabling everyday people to break through traditional barriers to connect, build their audiences and careers and get more creative than ever before. Another bonus.)

Senge 8

Senge Airlines Efficiency Follow-up 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting). Congressional Hearings.

Strategic Planning 63

Strategic Planning Committee Golden Handcuff Media 63