Mike Cardus

MAY 25, 2021

And the Miracle Question, as initially developed by Steve de Shazer, is framed the following way. It happened with a group of airline mechanics. We did some TRIZ tools, and we did some creative-problem-solving tools and some solution-focused tools. SOLVEDcards – O bservation. Then we go into Observation questions.

Innovation 158

Innovation TRIZ Airlines Analysis 158

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Johns Hopkins Hospital developed a checklist for teams performing open heart surgery.

Quality 150

Quality Metrics Airlines Bottom-up 150

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. Empirical Creativity: Bold, creative moves from a sound empirical base.

Contingency Plans 278

Contingency Plans Collins Creativity Airlines 278

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). Helping the CEO of Southwest Airlines launch a best-selling book. Getting a book endorsement from Seth Godin.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Lead on Purpose

NOVEMBER 10, 2012

Through strategic leadership, a leader can guide a group or company through transitions, suggest creative yet practical ideas, see the big picture, and build relationships with other teams and organizations. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

HR Digest

NOVEMBER 17, 2018

Develop employee work performance metrics. There is a need to develop metrics that account for employees work performance. With objective management, employees are forced to be innovative as well as creative in their operations. Hence, they learn to invest in the employees much more than the machines or processes.

Productivity 69

Productivity Products Metrics Micromanagement 69

Leading Blog

JULY 25, 2019

Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. Learn more at sunordic.org. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *.

Innovation 221

Innovation Organization Bottom-up Airlines 221

Persuasive Powerhouse

AUGUST 29, 2010

You will serve others best by helping them to grow and develop. Yet someone might be grateful to have the chance to do something new as an opportunity to grow and develop. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. Yoga helps its practitioners to manage stress, develop coping skills and to improve their overall mental well-being. You don’t have to be a Fortune 100 Company to provide great perks. Share credit card perks. Many companies get perks from using their company credit cards.

Class 100

Class Airlines Bottom-up Survey 100

Change Starts Here

MARCH 5, 2015

In order to improve results, a manufacturer sought to involve more people in developing and implementing creative solutions. A non-profit organization developed a new way to engage volunteers. Developing Teams. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 4) Seek to inspire, not just motivate. 6) Give trust away. 9) Treat business as inseparable from life.

How To 110

How To Airlines Media Innovation 110

Sales Wolf Blog

NOVEMBER 1, 2010

Department of Labor Home Page Tom Peters, The Man, The Myth, The Legend, Change Guru TUTs Adventurers Club: Explore the power of thought & creative visualization to manifest dreams!  Here are my picks for the week of October 25th - 31th, 2010.  Enjoy!  Here are my picks for the week of October 25th - 31th, 2010.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Lead by Adventure

NOVEMBER 17, 2015

American Airlines Team Building Spoof. What issues does this video address that we need to address? What are some solutions for the issues discovered? How can we improve our email processes? Every had one of those way-uncomfortable team building experiences where it seems like only the facilitator is having a good time?

Teamwork 100

Teamwork Video Team Building Airlines 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

QAspire

DECEMBER 24, 2009

June 2009: Creativity, Effectiveness and Constraints I have always experienced that constraints boost creativity and spur insights. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers.

Blog 84

Blog Constraint Quality Directory 84

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. “Aren’t there any more creative, less costly ways to solve this problem?” ” Ken asked.

Case Study 8

Case Study Airlines COO CFO 8

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. This means gaining buy-in from stakeholders by developing a sense of urgency that will spark the initial motivation and get things moving.

Strategy 76

Strategy Kotter RASCI Motivation 76

Harvard Business Review

NOVEMBER 7, 2013

More than a tool for differentiation, it is a tool for spurring creative thinking. Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend. How do your customers provide feedback? .

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

APRIL 4, 2018

Take United Airlines CEO Oscar Munoz, whose initial response to the violent removal of a fare-paying passenger from one of the company’s planes led to a public backlash. ” Creativity is a key criterion for a team’s long-term effectiveness and success. Encourage creativity by helping team members exchange information.

Creativity 10

Creativity Pharmaceuticals Learning-by-Doing Team 10

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

OCTOBER 12, 2016

Optimists suggest that by taking over cognitive but labor-intensive chores the intelligent machines will free human workers to do more “creative” tasks, and that by working side by side with us they will boost our imagination to achieve more. This is the reason airlines invest in elongated career paths for pilots.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

AUGUST 17, 2012

Some suggestions from their research: Save drudge work for the wettest days and creative endeavors for sun-soaked days. The number of middle class households worldwide is still rising as developing countries become better off, notes Oxford Analytica. When Airlines Lose Children (Bob Sutton). PRESS 1 FOR INCOMPETENCY.

Airlines 9

Airlines Class Uncertainty Banking 9

Harvard Business Review

DECEMBER 20, 2016

If there are superconsumers in your midst, and if they’re encouraged to speak their minds, they will inject your culture with extra doses of energy, empathy, and creativity. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Chris Brady

JANUARY 18, 2011

A relief of tension which prohibits productive action and creative thinking 5. Other leaders have established fun as a pervasive element in their very corporate culture (Southwest Airlines and Zappos come to mind). A shared sense of mirth (and therefore belonging) 3. Quicker passing of time for more menial tasks 7.

Travel 119

Travel Learning-by-Doing Blog Letter 119

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that there are no counter-trends or embryonic developments.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Harvard Business Review

JULY 15, 2015

The best companies find creative ways to get around this hurdle. Companies have to develop guidelines for how to act when a particular event occurs. Account numbers and customer IDs are easy to track, but linking social media handles with your internal account numbers isn’t as straightforward. decline).

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

FEBRUARY 28, 2011

It turns "market research" into a far more dynamic and creative process. You tap into the creativity of your consumers." Have an open mind, and be creative about whom you bring in as a possible co-creator. Sense has recruited a pagan witch, a newspaper editor, an airline pilot, a TV mogul, and a prescription drug addict. •

Workshop 15

Workshop Creativity Merchandising Airlines 15

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that there are no counter-trends or embryonic developments.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MAY 13, 2015

In researching my book Move , I talked to pilots who told me about creative (but safe) workarounds, like bringing in their personal tablets and taking breaks mid-flight to leave the cockpit and update weather maps using cabin Wi-Fi, or snapping screenshots of route maps before takeoff.

Transportation 8

Transportation Entrepreneur Wireless Airlines 8

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. She found that the play group created poems that were later deemed about 26% more creative than the poems of the pressure group.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Strategy Driven

OCTOBER 4, 2013

Business development. airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. Running the business. Body of Knowledge. The Big Picture. About the Author.

Crisis 84

Crisis Airlines Transportation Crisis Management 84