First Friday Book Synopsis

AUGUST 10, 2011

Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. Hopefully, a high percentage of those who share a workplace — at all levels and in all areas of operation — are positively and productively [.].

Review 80

Review Operations Productivity Products 80

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

MARCH 14, 2017

Given political climates around the world and a new wariness around international cooperation, the private sector could find itself in the hot seat: trying to pick up the slack on big issues from climate change to sustainable development. The problem is that the private sector is not easily organized to create or bolster public goods.

Development 9

Development Company Innovation Goal 9

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers.

Case Study 8

Case Study Airlines COO CFO 8

LDRLB

MAY 26, 2014

If it’s a Kickstarter kind of situation, they may be funding, actually, the development of the product before you’ve even put pen to paper. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. It was further developed by GE Aviation.

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 10

Airlines Real Estate Operations Business Model 10

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. How companies are using artificial intelligence in their business operations. Insight Center. Adopting AI. Sponsored by SAS.

Travel 8

Travel Industry Hotels Airlines 8

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 14

B2B Airlines Travel Stage-Gate 14

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

NOVEMBER 7, 2013

With the Apple experience fresh in their minds, the banking team redesigned the touch points surrounding the line of credit product – from how the product was delivered (in a beautiful box with a luxurious feel that makes the user feel they are opening a gift) to the color-coded operating instructions.

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. So we worked extra hard to protect our key sales people.

CEO 9

CEO Norton Airlines Short-term 9

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JUNE 13, 2014

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. It’s difficult, if not impossible.

Software 8

Software Industry Productivity Products 8

Harvard Business Review

MAY 13, 2014

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. In 2009, GE’s transportation unit developed a new sodium battery for a hybrid engine for locomotives.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. Maybe it’s not an exact apples-to-apples comparison, since you can’t break up an airline into multiple moving parts (at least not yet). Consider that the holidays are the busiest time of year for airlines. How does Uber handle the holiday crunch?

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

FEBRUARY 6, 2018

Every company should develop its own threat list using the research that is most relevant to its industry, geography, business, and other factors. Our recent study of 1,000 cybersecurity experts found that over 80% use threat intelligence — aggregated data on threats and the actors behind them — in their daily security operations.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

JANUARY 28, 2014

Even many large corporations are easily forgotten — like those in the airline industry. Once the largest domestic airline, TWA introduced many ground-breaking developments and embodied the glamour of air travel. Or Singapore Airlines. Remember TWA? Compare that to what would happen if Southwest closed its doors.

Airlines 8

Airlines Brand Travel Learning-by-Doing 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Seeing bottom-up initiatives through.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

Harvard Business Review

NOVEMBER 23, 2010

Drawing on her work with business leaders, she has developed the following categorization of how people prefer to think: Conceptual : Reads signs of coming change; sees the "big picture"; recognizes new possibilities; tolerates ambiguity; integrates ideas and concepts; communicates through analogy and metaphor; inspires with visions of the future.

Process 14

Process CEO Insurance Banking 14

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. Select process owners with strong leadership skills and develop those skills even further. Give the process owner organizational power.

Process 14

Process Supply Chain Balanced Scorecard Engineering 14

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes. Operations in a Connected World. Insight Center.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

FEBRUARY 13, 2015

Develop a chart that displays both sets of traits side-by-side. Your employees may be operating under the “the customer is king” cliché, and may be trying endlessly to please every whim. When a Southwest airlines employee charged an obese passenger for two seats, customer advocates from around the world cried foul.

Reis 8

Reis Airlines Morale Hotels 8

Harvard Business Review

JANUARY 19, 2018

Wilson was an industry outsider (he had previously worked as a management consultant and the head of corporate planning at an airline), whom Stemberg described as a “provocateur” and an “in-your-face kind of guy.” So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

MAY 30, 2017

Using that system, a doctor assesses the patient’s age, cholesterol, weight, blood pressure, and several other factors to arrive at the individual’s chances of developing cardiovascular disease over the next 10 years. Other algorithms are being developed to assist physicians in making diagnoses.

Health Care 9

Health Care System Technology Airlines 9

Harvard Business Review

MAY 16, 2011

They also energize their employees by ensuring that their expectations about three overarching elements of work — the nature of their role , the work environment , and their professional development (RED) — are in line with the organization's purpose. And all that plays into professional development.

Airlines 14

Airlines Mentor Environment Case Study 14

Harvard Business Review

NOVEMBER 1, 2011

In order to increase profitability, airlines now charge separately for many previously bundled services — such as checking baggage, providing seats with leg room, eating meals on-board, etc. And indeed these previously free services have generated substantial incremental revenue for the airlines. Test the waters.

Airlines 11

Airlines Supply Chain Scenario Planning Travel 11

Harvard Business Review

JANUARY 7, 2013

Although the use of social media in BPM may still be in its infancy, its potential for increasing the agility of business processes — allowing for change in the early stages of product development, for example — is immense. Those that don't contribute to differentiation are candidates for standardization and automation.

BPM 8

BPM Media Process Airlines 8

Harvard Business Review

APRIL 2, 2014

A firm can buy competencies, but capabilities are harder to develop and are the key to sustaining competitive advantage. Take Southwest Airlines as an example. It has clear competencies in being able to turnaround aircraft quickly, and manage a low cost operating model. Competition Execution Operations'

Competitive Advantage 8

Competitive Advantage Airlines Telecommunications Long-term 8

Harvard Business Review

JUNE 29, 2016

Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections. Soon, it might be worthwhile for many companies to check whether drone-based data could add value – either to optimize current operations or offer new avenues for growth.

Competitive Advantage 9

Competitive Advantage Company Outsourcing Analysis 9

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Key operational investments sustain existing business operations, helping to avoid any disadvantage. Executives can sometimes struggle differentiating between key operational and support investments.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. Or consider U.S. Or consider U.S.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

NOVEMBER 17, 2015

Managers are trained, developed and evaluated to lead people in accordance with the human values top management espouses. These practices have allowed Southwest Airlines to develop high employee commitment, to be admired for their customer service, and to outperform the industry. Culture is, however, very fragile.

Company 8

Company Teamwork Commitment Airlines 8