Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 24

Stage-Gate Project Management Airlines 24

Lead Change Blog

FEBRUARY 17, 2016

Strategy guru Gary Hamel wrote in the Harvard Business Review: “Corporations around the world are reaching the limits of incrementalism. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Fun Leaders Are Real.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

HR Digest

OCTOBER 17, 2020

Reviewing work from home policies. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Review the organization’s performance and reward strategy.

Short-term 59

Short-term Committee Incentives Long-term 59

Tanveer Naseer

AUGUST 23, 2011

As it turns out, the summer downtime provides an excellent opportunity for leaders to review their team’s efforts, in order to assess how much progress has been made to date and what issues continue to deter their team from pushing ahead. What changes should we make in the upcoming months to ensure we stay on target?

Review 191

Review Goal Course Learning-by-Doing 191

HR Digest

OCTOBER 17, 2020

Reviewing work from home policies. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Review the organization’s performance and reward strategy.

Short-term 52

Short-term Committee Incentives Long-term 52

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. It strikes me, based on this admittedly selective review, that perhaps we make more of all things leadership and engagement than we need to. He consistently exhibited high standards of integrity.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. Each week for the next month I’ll review and comment on your comments - and one lucky writer will win a signed copy of my book!

Productivity 159

Productivity Products Tips Travel 159

Sales Wolf Blog

NOVEMBER 1, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 157

Blog Middle Management Talent Management Human Resources 157

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Southwest Airlines, Wal-Mart, IBM, ING, 3M, and Proctor and Gamble are some of the adaptive cultures providing insights to the enduring success growing from their highly effective cultures. Expectations (e.g.

Heskett 49

Heskett Kotter Books Review 49

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. So far this year, for example, we’ve reviewed 287,422 resumes, chosen 102,112 candidates to interview, and hired only 6,582 people, or less than 2% of all applicants. Our development and promotion practices are also tied to our company values.

Airlines 8

Airlines Review Engineering Career 8

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 10

Airlines Supply Chain Management Engineering 10

First Friday Book Synopsis

DECEMBER 10, 2011

Higher Ambition: How Great Leaders Create Economic and Social Value Michael Beer, Russell Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming Norrgren Harvard Business School Press (2011) Valuable lessons from 36 CEOs who create simultaneously value that has both economic and social impact The CEOs featured in this book agreed to participate (..)

Books 70

Books Review CEO Participative 70

Harvard Business Review

MARCH 14, 2017

Given political climates around the world and a new wariness around international cooperation, the private sector could find itself in the hot seat: trying to pick up the slack on big issues from climate change to sustainable development. The problem is that the private sector is not easily organized to create or bolster public goods.

Development 14

Development Company Innovation Goal 14

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

Industry 269

Industry Stage-Gate Organization Company 269

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. It may be someone in product development who without any direct reports, plays an essential role in the selection and development of new products.

Development 11

Development Report Leadership Development Budgeting 11

First Friday Book Synopsis

AUGUST 10, 2011

Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. A few address employee engagement.

Review 80

Review Operations Productivity Products 80

QAspire

DECEMBER 24, 2009

November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. The idea is to think about what our work does to us. Busyness is certainly not equal to progress. It truly means a lot to me.

Blog 84

Blog Constraint Quality Directory 84

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. They also may provide airlines, hotel chains, and rental car companies more clout when setting up smart-speaker partnerships.

Travel 12

Travel Industry Hotels Airlines 12

LDRLB

MAY 26, 2014

If it’s a Kickstarter kind of situation, they may be funding, actually, the development of the product before you’ve even put pen to paper. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. So we worked extra hard to protect our key sales people.

CEO 14

CEO Norton Airlines Short-term 14

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. It was further developed by GE Aviation.

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

SEPTEMBER 29, 2014

Consider first the increasing use of auctions, which have a distinguished history in the development of economics. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples.

Strategy 15

Strategy Black-Scholes Airlines Price 15

Harvard Business Review

NOVEMBER 7, 2013

It had to do with better customer service — specifically, an intense focus inside Aeroflot , the infamous Russian airline, to teach flight attendants how to smile. According to the Times , customer surveys indicate that the airline now has the best service of any carrier in Eastern Europe, including the best the West has to offer.

Airlines 14

Airlines Report Bottom-up Energy 14

Harvard Business Review

NOVEMBER 7, 2013

Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend. Creativity Innovation Product development' They also used an app to design their new packaging.

Airlines 9

Airlines Banking Creativity Brand 9

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” ” A PriceWaterhouseCoopers review suggests roughly 45% of flyers would lose under the new schemes. This shouldn’t surprise.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Women on Business

JANUARY 24, 2011

Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. Many career-enhancing activities can develop from carefully chosen volunteer-based projects. We can leverage each other’s expertise.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JANUARY 28, 2014

Even many large corporations are easily forgotten — like those in the airline industry. Once the largest domestic airline, TWA introduced many ground-breaking developments and embodied the glamour of air travel. Or Singapore Airlines. Remember TWA? Compare that to what would happen if Southwest closed its doors.

Airlines 13

Airlines Brand Travel Learning-by-Doing 13

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. Maybe it’s not an exact apples-to-apples comparison, since you can’t break up an airline into multiple moving parts (at least not yet). Consider that the holidays are the busiest time of year for airlines. How does Uber handle the holiday crunch?

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

B2B 15

B2B Airlines Travel Stage-Gate 15