Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Review expenses and debt levels now, and commit to resourcefulness and creativity in leading your team and organization through what may be a lengthy recession. Make sure you’re ready for an economic downturn. Avoid layoffs at all costs.

How To 218

How To Airlines Uncertainty Creativity 218

First Friday Book Synopsis

OCTOBER 9, 2013

Johnson Sam Zell Southwest Airlines Stuart Miller The Wisdom of Titans: Secrets of Success from Entrepreneurs Who Rose to the Top Thomas Edison William ("Bill") Sanders William A. Bill") Marriott Jim Collins John Robbins Julia Stewart Noel Watson Paul L. Diaz Richard ("Rick") Federico Robert L. Bill") Jensen William Ferguson'

Books 75

Books Collins Airlines Entrepreneur 75

First Friday Book Synopsis

APRIL 16, 2013

Byrne John Mackey Larry Page LinkedIn Mort Mandel Nike Odyssey Oprah Winfrey Pablo Picasso Phil Knight Poets&Quants.com Poets&QuantsforExecs.com Portfolio/Penguin Group Reid Hoffman Sergey Brin Southwest Airlines Stanford''s Graduate School Starbucks Steve Jobs Straight from the Gut The Headhunters Home Depot The Whiz Kids Whole Foods Market (..)

Welch 75

Welch Airlines Review Entrepreneur 75

Eric Jacobson

JANUARY 27, 2024

And with the latest entry being 2023 – when Google released its generative AI natural language processing tool.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 17

Airlines Operations Supply Chain Productivity 17

Modern Servant Leader

OCTOBER 24, 2014

Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. In fact, thanks to his leadership principles, Southwest Airlines remains among the greatest examples of servant leadership businesses today.

Servant Leader 210

Servant Leader Greenleaf Airlines Definition 210

Harvard Business Review

APRIL 10, 2024

If you’re navigating a merger, this episode is for you.

Airlines 16

Airlines Operations Strategy 16

HR Digest

AUGUST 26, 2022

Delta Airlines. The airline has been noted to provide jobs that accept felons. It’s written in the company’s policies where it says, “We review each felon/felony on a case by case basis.” It is believed that the jobs offered to depend on the location of the franchise. One of the companies that hire felons will be Delta.

Company 52

Company Pre-Employment Screening Airlines Franchising 52

First Friday Book Synopsis

JULY 5, 2012

Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization Carl Hoffman, Eric Lesser, and Tim Ringo Harvard Business Review Press (2012) How and why “the connective tissue between vision and execution is workforce analytics” According to Carl Hoffmann, Eric Lesser, and Tim Ringo, “there is more measurable value (..)

Review 75

Review Succession Books Execution 75

Michael Lee Stallard

DECEMBER 23, 2011

Similar to Gawande’s book, we learn that the key to airline safety is to reduce human error by making sure pilots, co-pilots and air traffic controllers are connected in both a rational and emotional sense.

Airlines 281

Airlines Learning-by-Doing Books Team 281

Chart Your Course

OCTOBER 27, 2014

The book “Loyalty Myths,” which was named the Best Business Book of 2006 by review firm Soundview, argues that it’s inaccurate to say it costs five time more to acquire new customers than to retain existing ones. Retention Is Key. Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Leading Blog

JANUARY 14, 2019

American Airlines competes against Skype and WebEx, not just Delta and United.”. Srini Pillay wrote in the Harvard Business Review, “The brain operates optimally when it toggles between focus and unfocus, allowing you to develop resilience, enhance creativity, and make better decisions too.” Avoiding this mindset takes courage.

Creativity 268

Creativity Benchmarking Learning-by-Doing Construction 268

Lead Change Blog

FEBRUARY 17, 2016

Strategy guru Gary Hamel wrote in the Harvard Business Review: “Corporations around the world are reaching the limits of incrementalism. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Fun Leaders Are Real.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Harvard Business Review

OCTOBER 31, 2018

Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. The views and opinions expressed are solely those of the authors and do not necessarily reflect the official policy or position of Harvard Business Review or its affiliates.

Airlines 10

Airlines Ryan Download Reputation 10

Harvard Business Review

SEPTEMBER 7, 2021

How did CEO Doug Parker successfully merge US Airways and American Airlines?

Airlines 10

Airlines How To CEO Succession 10

First Friday Book Synopsis

OCTOBER 28, 2013

Getting Naked Harvard Business Review Henry Wadsworth Longfellow Inc.

Welch 75

Welch Airlines Drucker Magazine 75

LDRLB

JUNE 1, 2012

Jennings presents some clear strategies and includes profiles of “reinventors” like Starbucks, Southwest Airlines and Smithfield Foods. Leadership book review continous improvement jennings' Jennings also presents eight “reinvention killers” including ego, conventional wisdom and a sense of entitle meant.

Company 94

Company Airlines Case Study Proposal 94

HR Digest

OCTOBER 17, 2020

Reviewing work from home policies. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Review the organization’s performance and reward strategy.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

Reviewing work from home policies. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Review the organization’s performance and reward strategy.

Short-term 52

Short-term Committee Incentives Long-term 52

Marshall Goldsmith

DECEMBER 1, 2014

If you don’t, take a few minutes now to go back and review “Why You Should Get a Handle on Your Identity”. On American Airlines alone, I just passed the dubious milestone of more than 10 million frequent flyer miles! Last week, I shared with you how to get a handle on your identity. Why is understanding your identity so important?

Airlines 157

Airlines Health Care Learning-by-Doing Video 157

Tanveer Naseer

AUGUST 23, 2011

As it turns out, the summer downtime provides an excellent opportunity for leaders to review their team’s efforts, in order to assess how much progress has been made to date and what issues continue to deter their team from pushing ahead. What changes should we make in the upcoming months to ensure we stay on target?

Review 191

Review Goal Course Learning-by-Doing 191

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Harvard Business Review

OCTOBER 6, 2021

Eighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back.

Airlines 16

Airlines Industry Travel Tourism 16

Harvard Business Review

APRIL 12, 2017

By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. This helps the airline keep fares lower and provide more flexibility to passengers.

Airlines 9

Airlines Transportation Incentives Travel 9

Jesse Lyn Stoner Blog

DECEMBER 31, 2011

5 Easy Ways To Tell If An Organization Is REALLY Values-Driven What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? Diagnose & Cure Team Drift (published in The Harvard Business Review) This post tackles an important, little-talked about issue for teams – “team drift.”

Self-aware 147

Self-aware Airlines Guidelines Learning-by-Doing 147

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

Harvard Business Review

NOVEMBER 23, 2011

The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers. Why airlines? And Qantas makes three.

Airlines 15

Airlines Media Travel Marketing 15

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 19

Stage-Gate Project Management Airlines 19

Harvard Business Review

NOVEMBER 17, 2016

Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. airlines had one thing in common: their largest investors. billion in the four largest U.S.

Airlines 8

Airlines Price Hedge Industry 8

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. Each week for the next month I’ll review and comment on your comments - and one lucky writer will win a signed copy of my book!

Productivity 159

Productivity Products Tips Travel 159

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. It strikes me, based on this admittedly selective review, that perhaps we make more of all things leadership and engagement than we need to. He consistently exhibited high standards of integrity.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

First Friday Book Synopsis

OCTOBER 25, 2012

The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line David Horsager Free Press (2012) “As soon as you trust yourself, you will know how to live.”

Review 85

Review Books Execution How To 85

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. So far this year, for example, we’ve reviewed 287,422 resumes, chosen 102,112 candidates to interview, and hired only 6,582 people, or less than 2% of all applicants. That’s because we view engagement as a two-way street.

Airlines 8

Airlines Review Engineering Career 8

LDRLB

JUNE 1, 2012

Jennings presents some clear strategies and includes profiles of “reinventors” like Starbucks, Southwest Airlines and Smithfield Foods. Jennings also presents eight “reinvention killers” including ego, conventional wisdom and a sense of entitle meant.

Company 115

Company Airlines Case Study Proposal 115

Harvard Business Review

MARCH 3, 2017

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. At first blush, it’s difficult to see how a further degradation of airline service can enhance profits and attract customers. Want to save a couple of bucks on your next flight?

Airlines 8

Airlines Price Discount Power 8

Harvard Business Review

AUGUST 14, 2014

Established airlines might be expected to improve their on-time performance to protect their market share when low-cost competitors enter their markets, but the opposite happens, say Jeffrey T. The performance decline may be a result of airlines’ cost-cutting in response to the new threat, the researchers say. Prince and Daniel H.

Airlines 8

Airlines Cost Simon Marketing 8

Harvard Business Review

JUNE 14, 2021

Frequent flyer miles can incentivize passengers not to use some high-cost services.

Cost 15

Cost Airlines Price Travel 15