Airlines Drucker Operations Resources 
CO2
JUNE 29, 2010
Twenty thousand years ago most people lived in small, nomadic groups, and these groups offered individuals more protection, resources for securing food, and mating opportunities than they would have had on their own. This effect can be so strong as to cause followers to give their lives for the cause.
Strategy Driven
OCTOBER 21, 2011
Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.
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Harvard Business Review
AUGUST 10, 2015
His favorite, Southwest Airlines, certainly doesn’t lack for press about its positive organizational culture and cheerful customer-facing employees, but the example makes a more nuanced point about the contribution of people in a capital-intensive business. Therefore, they cease to provide a competitive advantage.
Harvard Business Review
SEPTEMBER 23, 2016
Many business leaders are fond of the spurious Peter Drucker quote that “you can’t manage what you can’t measure.” Metrics tried and proven over years become a guide to what’s important, driving resource allocation. I understood the concern of our store operators, but customers were asking for the service.”
Harvard Business Review
AUGUST 16, 2016
.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”
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