Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. The company found that using robotic process automation alone could free up to 75 full-time equivalent staff. For most companies, however, benefits at this scale are elusive. Shift 1: Automate with a product mindset.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

Harvard Business Review

MAY 13, 2014

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. The hard part is executing the idea to build a business, which takes a process that actually works.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

OCTOBER 31, 2016

This requires a degree of knowledge of strategic planning processes that even the most experienced sales managers may not have. The closest analogy for this is an airline status program where you earn status based on whether you engage in a defined set of behaviors or achieve certain goals (e.g., Laura Schneider for HBR.

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. Insight Center. Adopting AI. Sponsored by SAS.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

DECEMBER 20, 2016

I also know all too well that, like all strategies, superconsumer strategies can be hard to implement, because of internal processes, misaligned incentives, and organizational structures that are difficult to navigate. “The learning curve in any industry is steep, but it is particularly so in the airline industry. Adapted from.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Processes, Running the Company.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59