Leading Blog

JULY 25, 2019

Many established organizations commit the mistake of engaging in innovation as if it were a homogeneous process. Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. It’s about upgrading the organization and its core offerings and processes from analog to digital.

Innovation 222

Innovation Organization Bottom-up Airlines 222

HR Digest

NOVEMBER 17, 2018

Generally, most jobs are performed by employees who operate the machines, run business models and design new corporate procedures. Hence, they learn to invest in the employees much more than the machines or processes. In this kind of management, an established framework is given by the manager and then the employees operate within it.

Productivity 69

Productivity Products Metrics Micromanagement 69

CO2

FEBRUARY 2, 2017

But not every operation at the airport runs with the country’s trademark efficiency. As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful.

Management 78

Management Airlines Efficiency Long-term 78

Coaching Tip

OCTOBER 28, 2015

One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong.

Health Care 70

Health Care Management Airlines Long-term 70

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. The best leaders I’ve seen know what they’re good at – some are operating leaders, some turn-around, some growth-oriented leaders. Tell us more about your process of writing it. During Covid with so much shut down, I’ll give myself a facial or mani at home.

Open-book 144

Open-book Self-aware Books Airlines 144

CO2

FEBRUARY 2, 2017

But not every operation at the airport runs with the country’s trademark efficiency. As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful.

Management 60

Management Airlines Efficiency Long-term 60

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. Even worse, functional processes — finance, human resources, sales, etc.

Industry 269

Industry Stage-Gate Organization Company 269

The Horizons Tracker

JULY 15, 2020

The airline industry has been one of the hardest hit, with roughly 100,000 fewer flights made per day. The production of computers is normally very energy intensive, and involves various rare earth elements in their production, and energy-intensive processes, such as cloud storage, for their operation.

Travel 87

Travel Energy Efficiency Airlines 87

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Operating without clear strategy could ultimately leave you with the potential to be doomed to failure. Guest post by Sarah Rawson. Great leaders are either born or trained.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Great Leadership By Dan

JUNE 16, 2012

Similarly, in today’s business climate, economic asteroid hits are becoming more frequent, forcing organizations to embrace matrix operating models that enable vital adaptability, flexibility and the capacity to rapidly assimilate new ideas. Matrix Competencies in Short Supply. Create space to learn.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Change Starts Here

MARCH 5, 2015

They empowered those most affected by the problems to come up with solutions, and fostered a team-based process improvement approach. At the same time, they centralized their functions and standardized processes across dozens of departments. Adopting a Process Framework. Adopting a Process Framework. Developing Teams.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Tanveer Naseer

SEPTEMBER 17, 2013

In other words, in our pursuit to create meaning through our shared efforts, we need to ensure that we’re creating value not just for our customers or shareholders, but also for our employees, if not also for the community in which we operate. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Chasing the next-higher-margin consumer requires both new firms and incumbents to leverage their resources, processes, and priorities. Chasing the next-higher-margin consumer requires both new firms and incumbents to leverage their resources, processes, and priorities.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

CO2

DECEMBER 19, 2012

5 Step Personal Development Process. During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Becoming a Leader: Challenge #8–Encourage Dissent. Yet, their pilots (and co-pilots) were impeccably trained. So, why the rash of crashes?

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 6) Give trust away. 10) Compete on behavior.

How To 110

How To Airlines Media Innovation 110

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. And they attribute it to their “culture” – from how they operate, to how they hire, to how they make, spend, and save money. Because it’s the easiest process to change.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. From an operations standpoint, they use Boeing 737's for every flight, simplifying training and maintenance. What's not to like?

Airlines 11

Airlines Brand Short-term Price 11

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries).

Short-term 59

Short-term Committee Incentives Long-term 59

Tanveer Naseer

AUGUST 23, 2011

This way, you can make a proper evaluation of your organization’s progress that takes into account not only the accomplishments and issues you’re aware of, but also those aspects about your operations which you ordinarily don’t have the time to review and reflect upon.

Review 191

Review Goal Course Learning-by-Doing 191

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries).

Short-term 52

Short-term Committee Incentives Long-term 52

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. He wasnt a process manager.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. He wasn't a process manager.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

JANUARY 7, 2013

Too often, old, legacy processes prevent companies from having that agility. Fortunately, social media offers us a chance to improve the communications supporting process improvement. Leading organizations are already using the power of social media to shape their business process management (BPM) agendas.

BPM 8

BPM Media Process Airlines 8

Harvard Business Review

JANUARY 21, 2011

Putting executives in charge of improving cross-functional processes in large organizations is akin to asking them to paddle a boat upstream. Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You guys are the experts and I’m expecting to help me to learn this process. And Kelleher would say, “not on my airline. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You guys are the experts and I’m expecting to help me to learn this process. And Kelleher would say, “not on my airline. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Harvard Business Review

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. The implication? An estimated cost savings of $5.37

Hawthorne Effect 17

Hawthorne Effect Airlines Efficiency Letter 17

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 11

Airlines Real Estate Operations Business Model 11

Harvard Business Review

NOVEMBER 15, 2013

Government involvement would inevitably complicate and retard the process of reform. They stressed that purchasing a car was very different from flying an airline — it was the difference between a date and getting married. How systematic was that whole process? That question is actually a part of my decision-making process.

Process 9

Process Uncertainty Analysis Industry 9

Harvard Business Review

JULY 19, 2017

With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% zip codes and cities, the USPS can now process upwards of 36,000 pieces of mail per hour. of machine-printed mail without human assistance.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. There were no processes in place to share the learning.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

FEBRUARY 6, 2018

To help matters even further, there are threat intelligence platforms that can help to simplify, make sense of, and integrate the intelligence into existing infrastructures and processes. No one knows this better than Jessica Ferguson, director of information security architecture at Alaska Airlines.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

OCTOBER 12, 2016

Experience with Robotic Process Automation (RPA) seems to confirm this prediction. Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. This is the reason airlines invest in elongated career paths for pilots. the legally required element).

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JUNE 13, 2014

The developers then pass the releases to the operations group, where the software is tested for three weeks to make sure the complete system is stable, for a total cycle of nine weeks. But Amazon has a completely different architecture and management process, which Singleton calls a “matrix of services.” Innovation Operations'

Software 8

Software Industry Productivity Products 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Company 8

Company Hammer Operations Information Technology 8