Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You guys are the experts and I’m expecting to help me to learn this process. And Kelleher would say, “not on my airline. We’ll teach you our technology.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

JULY 19, 2017

AI is a huge set of technologies, each with a specific, fine-tuned purpose. With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% By linking this technology with a relatively small and finite data set of U.S.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 10

Airlines Real Estate Operations Business Model 10

Harvard Business Review

OCTOBER 12, 2016

Experience with Robotic Process Automation (RPA) seems to confirm this prediction. However, with technology, digitalization, and artificial intelligence accelerating changes to jobs, the relationships between performance and value become even more complex and yield potentially exponential opportunities for value creation.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. There were no processes in place to share the learning.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Hammer 8

Hammer Company Operations Information Technology 8

Harvard Business Review

FEBRUARY 6, 2018

To help matters even further, there are threat intelligence platforms that can help to simplify, make sense of, and integrate the intelligence into existing infrastructures and processes. No one knows this better than Jessica Ferguson, director of information security architecture at Alaska Airlines.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Note that whether the technology used is “leading edge” is secondary. Note that whether the technology used is “leading edge” is secondary. They are driven by novel ideas or perhaps a new technology.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 10

Health Care System Technology Airlines 10

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes. Operations in a Connected World. Insight Center.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

JUNE 29, 2016

Drone-mounted sensors can be used to capture an impressive array of data, paving the way for increased digitalization of industrial processes. Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections. Leaders across a spectrum of industries are already availing themselves of drone-based data.

Competitive Advantage 9

Competitive Advantage Company Outsourcing Analysis 9

Harvard Business Review

JUNE 13, 2014

The developers then pass the releases to the operations group, where the software is tested for three weeks to make sure the complete system is stable, for a total cycle of nine weeks. But Amazon has a completely different architecture and management process, which Singleton calls a “matrix of services.” Innovation Operations'

Software 8

Software Industry Productivity Products 8

Harvard Business Review

APRIL 2, 2014

It started life as an ironworks company, pursued vertical integration by entering coal, eventually moved into pressed steel wheels before diversifying into front wheel drive technology and beyond. Land deeply believed in Polaroid as a technology-led company committed to expensive, long-term technology projects.

Competitive Advantage 8

Competitive Advantage Airlines Telecommunications Long-term 8

Harvard Business Review

JULY 5, 2016

It might be an earnings boost, where the post-acquisition company continues to operate independently while increasing the value of the parent company. This process has become doubly important in a digital world of seamless customer experience. There are all sorts of good reasons for one company to acquire another.

Due Diligence 8

Due Diligence Software Construction Technology 8

Harvard Business Review

APRIL 25, 2016

That is a remarkable example of how technology will reshape how we organize to get work done at scale in the future. Airline operations are a huge optimization challenge. Maybe it’s not an exact apples-to-apples comparison, since you can’t break up an airline into multiple moving parts (at least not yet).

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

AUGUST 2, 2018

How companies are using artificial intelligence in their business operations. It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. People do not need to know how to fly a plane to be able to spot sensible new airline routes.

Learning-by-Doing 10

Learning-by-Doing Software Technology Travel 10

Harvard Business Review

MAY 13, 2014

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Hammer 8

Hammer Company Operations Process 8

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. We want to feel part of the process. We all want to be insiders.

Brand 121

Brand Storytelling Trends Content 121

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.

ROI 8

ROI Long-term Banking System 8

Harvard Business Review

NOVEMBER 17, 2015

Becton Dickinson , a global medical technology company, has made its purpose helping all people live healthier lives. These practices have allowed Southwest Airlines to develop high employee commitment, to be admired for their customer service, and to outperform the industry. Culture is, however, very fragile.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

NOVEMBER 23, 2015

Until recently, however, the tools and capabilities to execute this operation—delivering truly relevant personalized offers and content to millions of customers and prospects, across channels, content formats and touchpoints–have not existed. agency and technology partners) to manage the process.

Marketing 8

Marketing Content Supply Chain CRM 8

Frank Sonnenberg Online

JUNE 21, 2021

Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. One challenge of managing change is that it’s often regarded as a linear sequence when it’s in fact more of an organic process. Others will resist getting in the car at all.

Hotels 125

Hotels Stress Resistance Restructuring 125

Harvard Business Review

DECEMBER 7, 2015

I’d like to share the features of our innovative planning process, with an eye toward helping other institutions adopt the elements that will work for them. Restructuring the process. The hospital opened five months ahead of schedule and has won national recognition for quality and safety in its first year of operation.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. From a pure business perspective, the greatest value in joining forces is that it makes the pie bigger for everyone and creates more value for consumers in the process.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

JUNE 21, 2011

Companies can offload their noncore technologies and focus on their core businesses, providing a better product for their customers. Servers and technology can be found at secondary sites, but if the data is locked in the cloud, the business's ability to function may be severely compromised. The key issue is access to the data.

Airlines 12

Airlines Health Care Strategic Planning Licensing 12

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Would shareholders of Kodak — which had some of the earliest digital photography technology — agree that its destruction made evolutionary sense, or would they echo Harvard Professor John Kotter's remark that it was the result of "complacency"? Markets change; technology evolves.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. In addition, the two leaders need to identify disconnection points between the two groups and develop processes to bridge them.

Marketing 10

Marketing Guidelines B2C Analysis 10

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Freedom to explore long-term ideas and emerging technologies is important. …The line of business leaders are very vocal participants in that process.” At Aon Health, part of $11.7

Project 9

Project Innovation Press Release Survey 9

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

DECEMBER 1, 2015

While a vanilla version of a software application can be okay (and many corporations use standard versions of major vendors’ ERP software), any choice should be a business decision made by business managers for operational and strategic reasons. Operating this way today is a big no-no in the corporate world.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

NOVEMBER 5, 2013

Others need a course correction while still profitable (Microsoft), or a momentum shift because of disruptive new technologies (newspaper companies). For airlines, it is on-time performance. Turnarounds operate on several time frames. So it is almost impossible to know the full extent of problems. Think small as well as big.

How To 8

How To Airlines Open-book CEO 8

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. For most organizations, this is the least risky option, and a good middle road, despite the fact that many traditional organizations often see digital network operators as threats rather than allies. Build it yourself.

Real Estate 8

Real Estate Business Model Incubator Short-term 8