Frank Sonnenberg Online

JUNE 21, 2021

Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. One challenge of managing change is that it’s often regarded as a linear sequence when it’s in fact more of an organic process. Others will resist getting in the car at all.

Hotels 125

Hotels Stress Resistance Restructuring 125

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. As a college student in this technological era, I’ve felt the constant burden of having to pursue a “practical” degree. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. My uncle pushes engineering.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. As a college student in this technological era, I’ve felt the constant burden of having to pursue a “practical” degree. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. My uncle pushes engineering.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Great Leadership By Dan

JUNE 16, 2012

They know they need leaders who are avid and rapid continuous learners because the shelf-life of any particular piece of expertise gets shorter as the pace of technological change accelerates. For instance, a hospital CEO built several valuable connections with some airline industry executives who had deep expertise in logistics.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. Rather, it was the result of something far more modest: the slicing of airlines’ base offerings into customizable “options and extras.” airlines earned an estimated $12.4 In 2012, the major U.S.

Airlines 8

Airlines Industry Transportation Travel 8

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

JUNE 13, 2017

One big reason why is that hospitals purchase technologies without requiring that they communicate with each other. Yet these technologies rarely share data, let alone leverage it to support better clinical care. Health care leaders that purchase technologies need to do the same. But in health care, few things work as expected.

Technology 8

Technology Health Care Wireless System 8

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You guys are the experts and I’m expecting to help me to learn this process. And Kelleher would say, “not on my airline. We’ll teach you our technology.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. You guys are the experts and I’m expecting to help me to learn this process. And Kelleher would say, “not on my airline. We’ll teach you our technology.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

MARCH 19, 2015

Bringing new technology and tools into your organization can increase productivity, boost sales, and help you make better, faster decisions. However, 63% said the pace of technological change in their workplaces is too slow, primarily due to a “lack of urgency” and poor communication about the strategic benefits of new tools.

Technology 8

Technology CRM Training System 8

Coaching Tip

JANUARY 27, 2011

His rise to glory with Virgin Airlines was seen as a direct result of his "take no prisoners" personal aggressiveness. One can hardly imagine a decentralized decision- making process in his operations. General Electric and HCL Technologies provide a good counter example. Virgin Group. Take a clear rock star - Richard Branson.

Succession 113

Succession Welch Leadership Diversity 113

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. Technology does not do much in a complex interaction (per McKinsey´s articles on interaction). This got us talking about trust – trusting people because of who they are personally vs. who they are professionally.

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Efficiency Energy Senge Resources 132

Harvard Business Review

JULY 19, 2017

AI is a huge set of technologies, each with a specific, fine-tuned purpose. With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% By linking this technology with a relatively small and finite data set of U.S.

USP 8

USP Airlines Productivity Products 8

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). They also discuss how an online university changed their processes to address the issues their potential customers faced in the “hiring” process.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

OCTOBER 12, 2016

Experience with Robotic Process Automation (RPA) seems to confirm this prediction. However, with technology, digitalization, and artificial intelligence accelerating changes to jobs, the relationships between performance and value become even more complex and yield potentially exponential opportunities for value creation.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Harvard Business Review

FEBRUARY 6, 2018

To help matters even further, there are threat intelligence platforms that can help to simplify, make sense of, and integrate the intelligence into existing infrastructures and processes. No one knows this better than Jessica Ferguson, director of information security architecture at Alaska Airlines.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

FEBRUARY 16, 2011

The two processes work in parallel, and most organizational structures, which group activities by function, reflect that belief. Of course, processes, people, organization, and assets must all be aligned so companies can deliver the customer value proposition efficiently. didn't offer peanuts to passengers on short-haul flights.

Airlines 11

Airlines Real Estate Operations Business Model 11

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

APRIL 25, 2016

That is a remarkable example of how technology will reshape how we organize to get work done at scale in the future. Airline operations are a huge optimization challenge. Maybe it’s not an exact apples-to-apples comparison, since you can’t break up an airline into multiple moving parts (at least not yet).

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

Stage-Gate 13

Stage-Gate Airlines Brand Loyalty 13

Harvard Business Review

AUGUST 2, 2018

It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete. And what should it never do?

Learning-by-Doing 10

Learning-by-Doing Software Technology Travel 10

Harvard Business Review

SEPTEMBER 11, 2012

airline learned from an internal study that about 10% of the flights into its major hub had at least a 10-minute gap between the estimated time of arrival and the actual arrival time — and 30% had a gap of at least five minutes — it decided to take action. The technologies are new and in some cases exotic.

Management 8

Management Airlines Supply Chain CTO 8

Harvard Business Review

FEBRUARY 4, 2015

When Southwest Airlines started to occupy the same market space as established air carriers, the incumbents predictably focused more on business class and international routes. But not reacting at the business model level does not mean failing to react at the technological level. One such example is the smartphone’s screen size.

Report 8

Report Disruptive Innovation Banking Insurance 8

Harvard Business Review

JUNE 28, 2016

For instance, Amazon has created a cloud services business that enables established firms and startups alike to rent IT infrastructures and processes from Amazon. APIs are a technology that allows firms to interact and share information with other firms at an unprecedented scale. Microsoft, IBM, and Google offer similar services.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting). Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

OCTOBER 4, 2018

By combining natural language processing, computational linguistics, and psychology experiments, we can now uncover the true importance of subtle variations in how customers talk to front-line employees, and how customers respond to the words chosen by those employees. First, relate. Move from relating to solving.

Analysis 13

Analysis Retail Airlines Reference 13

Harvard Business Review

JUNE 29, 2016

Drone-mounted sensors can be used to capture an impressive array of data, paving the way for increased digitalization of industrial processes. Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections. This will mean hiring the types of data scientists typically found at data-rich technology companies.

Competitive Advantage 9

Competitive Advantage Company Outsourcing Analysis 9

Harvard Business Review

APRIL 2, 2014

It started life as an ironworks company, pursued vertical integration by entering coal, eventually moved into pressed steel wheels before diversifying into front wheel drive technology and beyond. Land deeply believed in Polaroid as a technology-led company committed to expensive, long-term technology projects.

Competitive Advantage 8

Competitive Advantage Airlines Telecommunications Long-term 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 10

Health Care System Technology Airlines 10

Harvard Business Review

FEBRUARY 10, 2014

It turns out, where there is money to be made, self-interest prevails, thus trumping cooperation in the process. Co-opetitions work especially well for businesses that create the “latest- and-most-gadgeted” technologies and innovations because R&D is expensive. Focus on building something new. Your company is awesome at doing A.

Co-Opetition 8

Co-Opetition Nalebuff Licensing Cooper 8

Strategy Driven

NOVEMBER 7, 2011

To mitigate the lack of buy-in, Johns Kotter created an 8-step change process model the first step of which is to Increase the Urgency for Change. Always thank the stakeholders for their input, and provide specific examples of how he/she added value to the process. Be specific about the type of support you need.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. There were no processes in place to share the learning.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Harvard Business Review

JUNE 22, 2012

You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. Here are a few examples where a simple twist on an existing paradigm changed everything — often in complicated technological businesses. And at $10 an hour for labor, the process adds $1.25

Innovation 15

Innovation Retail Airlines Technology 15

Harvard Business Review

OCTOBER 18, 2016

Note that whether the technology used is “leading edge” is secondary. For key operational investments, the focus is about improving the performance of existing activities, which often entails looking for opportunities for integration and rationalization to speed up business processes and remove inefficiencies.

Tools 8

Tools Competitive Advantage Operations Technology 8