Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? That is, is variety really the spice of life , or does it represent a non-value added effort, if not simply waste? In other words, should variation always be reduced to zero?

Management 28

Management System Deming Goal 28

Harvard Business Review

NOVEMBER 15, 2013

Government involvement would inevitably complicate and retard the process of reform. They stressed that purchasing a car was very different from flying an airline — it was the difference between a date and getting married. How systematic was that whole process? That question is actually a part of my decision-making process.

Process 8

Process Uncertainty Analysis Industry 8

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. I consider it a facet of my lifelong, self-directed educational process, and therefore priceless. Mostly, however, I stayed close to home in the good old Flint area. Then it all changed.

Travel 115

Travel Education Open-book Letter 115

Harvard Business Review

JULY 19, 2017

With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% zip codes and cities, the USPS can now process upwards of 36,000 pieces of mail per hour. of machine-printed mail without human assistance.

USP 8

USP Airlines Productivity Products 8

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. The company found that using robotic process automation alone could free up to 75 full-time equivalent staff. For most companies, however, benefits at this scale are elusive. Shift 1: Automate with a product mindset.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Similar waves of innovative applications of technology (e.g.,

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

JUNE 28, 2016

For instance, Amazon has created a cloud services business that enables established firms and startups alike to rent IT infrastructures and processes from Amazon. But it is not stopping there, partnering with third parties like American Express, Nest, Tesla and KLM Airlines to provide their customers with more value added services.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. Economists and finance.

Strategy 11

Strategy Black-Scholes Airlines Price 11

Harvard Business Review

AUGUST 24, 2015

Publishing in the journal Organizational Behavior and Human Decision Processes , they present the findings of two studies. Another paper appearing in the Journal of Corporate Finance adds an interesting wrinkle to this subject. First, Leanne ten Brinke of the UC Berkeley Haas School of Business and Gabrielle S.

CEO 8

CEO Airlines Press Release Price 8

Strategy Driven

FEBRUARY 4, 2011

A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

NOVEMBER 1, 2017

So that’s the alternative explanation: at least some of the increasing concentration we are seeing reflects the competitive process at work. The common theme is that antitrust prevents firms from doing things, either alone or in groups, that disrupts the competitive process and harms consumers. It’s bipartisan.

Policies 8

Policies Airlines Politics Proposal 8

Harvard Business Review

OCTOBER 31, 2016

This requires a degree of knowledge of strategic planning processes that even the most experienced sales managers may not have. The closest analogy for this is an airline status program where you earn status based on whether you engage in a defined set of behaviors or achieve certain goals (e.g., Laura Schneider for HBR.

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. But in the process, little attention is paid to the humanity of either customers or employees. The energy, finance, and technology sectors tend to tweet using a male-biased tone of voice. American Airlines again provides a good example.

Company 8

Company Airlines Brand Analysis 8

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. And, being ready, you are confident.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. And what should it never do?

Learning-by-Doing 10

Learning-by-Doing Software Technology Travel 10

Harvard Business Review

JANUARY 26, 2012

The business model innovation of accelerators is that they have a systematized selection process that is akin to the application process for college. In classic cases of industry disruption, such as in steel or airlines , incumbent firms have tens of thousands of employees. Money scales, time spent on analysis does not.

Disruptive Innovation 14

Disruptive Innovation Hedge Venture Capitalist Venture Funding 14

Harvard Business Review

MAY 13, 2014

That includes learning from the outside and striving to adopt certain start-up practices, with a focus on three key management processes: (1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups. Resource allocation: i ncubating a protected class of ideas.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

DECEMBER 20, 2016

I also know all too well that, like all strategies, superconsumer strategies can be hard to implement, because of internal processes, misaligned incentives, and organizational structures that are difficult to navigate. “The learning curve in any industry is steep, but it is particularly so in the airline industry.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

APRIL 5, 2012

If you know market potential by account segment, you can scale and deploy sales resources appropriately against opportunities and can develop segment-appropriate value propositions and sales processes. Sales force deployment. Some approaches include: • Buy existing data. Deduce the data. Build the data.

Retail 9

Retail Incentives Tactics Pharmaceuticals 9