Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? That is, is variety really the spice of life , or does it represent a non-value added effort, if not simply waste? In other words, should variation always be reduced to zero?

Management 28

Management System Deming Goal 28

Harvard Business Review

NOVEMBER 27, 2015

These qualities are increasingly important as social media feeds popular demand for transparency and authentic interaction. (Last year’s empathy index can be found here.). At Lady Geek, a consultancy based in London, we define empathy as a cognitive and emotional understanding of others’ experiences. Procter & Gamble.

Tourism 8

Tourism Telecommunications Automotive Company 8

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. last year, unemployment is slowly decreasing , and public finances are improving faster than anticipated. For a start, despite the discontent in some sectors, the French economy is not doing too badly.

Proposal 8

Proposal GDP Airlines Transportation 8

Harvard Business Review

OCTOBER 30, 2018

Members of the hospital’s design thinking team were inspired by something they saw when they boarded a KLM Airline flight: During a pre-flight huddle of the cabin crew, team members introduced each other and then asked each other two questions on flight safety. That’s it. on a 10-point scale after staff began playing the game.

Health Care 8

Health Care Stress Morale Airlines 8

Strategy Driven

FEBRUARY 4, 2011

A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

OCTOBER 31, 2016

The capabilities and qualities that make someone a great sales manager are not the same as those that make an effective channel manager. The closest analogy for this is an airline status program where you earn status based on whether you engage in a defined set of behaviors or achieve certain goals (e.g., Laura Schneider for HBR.

Marketing 8

Marketing Channel Management Incentives Survey 8