Ron Edmondson

SEPTEMBER 3, 2019

Then recently I was traveling on a major airline (Okay, it was American. In fact, she picked up on the fact that I had been on several delayed flights over the last couple days of travel. Which I tried – successfully for the most part – to control.). This is a good story, so I’ll share the name.) What great service!

Travel 32

Travel Handbook Airlines Reputation 32

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Innovate constantly. Get strategic.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. A year later, we did acquire them — but rather than swallow RelayHealth whole, we wanted to preserve its innovative DNA and disseminate it across our company.

Health Care 9

Health Care Innovation Airlines Retail 9

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MAY 16, 2011

Thus, great leadership looks the same wherever you are. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. Managers are encouraged to innovate. No matter where I am, my leadership style never changes.

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Ideas come from everywhere!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers' CEO Sandy Weill should leave. We all have.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. Customers can tweet at JetBlue with questions or problems, and the account helps keep JetBlue front of mind for its followers, even when they’re not traveling. Building in-house is not for the faint of heart.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

AUGUST 12, 2011

While the pundits continue to parse the no-win "deal" and the bloviators bemoan the failures of leadership, the rest of us might take the opportunity to consider the benefits of being uncompromising. Southwest Airlines drew that line between flying for the few and well-to-do and the "freedom to move about the country."

McKinsey 13

McKinsey Banking Mission Statement Document 13