Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. There’s only two reasons three traveling parties would be so poorly organized. Sounds common enough, the flight was just too full, right?

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System Airlines Travel Learning-by-Doing 185

Great Leadership By Dan

JULY 6, 2020

They will constitute our leadership moments. I offer the following story in the spirit of us staying focused on our personal leadership opportunities, be they born of position, status, rank, reputation, health or wealth and in the service of our acting as we and those we might lead would hope. No Gucci bags or Rolex watches.

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Travel Crisis Airlines Follow-up 269

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

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Servant Leader Leadership Airlines Travel 150

Next Level Blog

DECEMBER 12, 2014

She was travelling on her own airline and as her plane from taxiing away from its gate at JFK, a flight attendant gave her macadamia nuts without asking if she wanted any and, (worse!) First, we had the story of Heather Cho, the vice president of inflight customer service for Korean Air. left them in the package.

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Airlines Travel Examples Leadership 182

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Leadership is centered on emotions. They were named the #1 U.S.

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Airlines Fixed Costs Collins Video 64

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

Airlines 82

Airlines Travel Magazine Crisis 82

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. Well, why don’t all airlines do this?

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

Airlines 69

Airlines Travel Magazine Crisis 69

Kevin Eikenberry

JANUARY 2, 2013

I travel enough to have lots of travel and airline stories. Today, however, I want to talk about one of “those” travel days. This particularly interesting travel happened about [.]. Overall, I have as many positive ones as negative ones.

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Airlines Travel Positioning Productivity 192

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. I had been bitten by the travel bug. I soon thereafter began traveling for for my job, and went out west to visit friends when I got time off work. Mostly, however, I stayed close to home in the good old Flint area.

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Travel Education Open-book Letter 115

HR Digest

SEPTEMBER 2, 2021

employees informing them that all of its salaried employees, office-based staff, sales team, and employees who need to travel for business will be required to get vaccinated by Oct. oil producer is now requiring expatriate employees, staffers traveling internationally, and U.S. United Airlines: The U.S. Chevron: The U.S.

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Company Offshoring Airlines Banking 98

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. That’s real leadership.” This requires trust at all levels and a different view of real leadership, says Kurtzman. Kurtzman notes, “Leadership is not coaching.

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Leadership Simon Cooper Gordon 282

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. Engagement magically appears at the intersection of personal responsibility and employee-centered leadership!”. The post Leadership and Engagement: Is it Really That Simple?

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Leadership Document Airlines Learning-by-Doing 95

Kevin Eikenberry

JULY 4, 2011

I’m not a travel agent, and I don’t work for an airline or cruise ship company. This article isn’t about where you should vacation, what places you should visit or what foods you should eat. For the important point I hope to make in the next few hundred words, those parts of our vacation matter [.].

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Airlines Travel Article Company 202

Leading Blog

JANUARY 14, 2019

As a result, they are viewed as having less leadership potential. American Airlines competes against Skype and WebEx, not just Delta and United.”. Travel helps to spark creativity as does creating temporal distance. And there seems to be a stigma surrounding creative types. Even to speculate in public is rather worrisome.”.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

CO2

SEPTEMBER 3, 2013

Variety isn’t something we usually associate with plane travel, though–particularly when it comes to watching airlines’ safety videos. “Repetition penetrates the dullest of minds” is an adage that marketers have used and abused over the years, and most airlines are abusers.

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Airlines Video Travel Learning-by-Doing 79

Ron Edmondson

OCTOBER 3, 2016

Leadership advice from airline safety If you’ve spent any time flying commercially, you’ve most likely memorized the flight attendants instructions prior to take off. If you are travelling with a child or someone who requires assistance, secure your mask on first, and then assist the other person.

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Airlines Travel Edmondson Advice 79

Leading Blog

JULY 25, 2019

Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. Learn more at sunordic.org. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *.

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Innovation Organization Bottom-up Airlines 225

You're Not the Boss of Me

OCTOBER 5, 2014

Perhaps it is that many of us, when we think of the term Servant Leadership, take this subservient perspective (a.k.a. So, if you have been leaning in that direction when you think about the notion of Servant Leadership, I have some good news for you. So, is servant leadership for the faint of heart? It’s about…. I’d say no.

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Environment Servant Leader Leadership Airlines 66

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. A travel day. Balance Efficiency/Effectiveness Travel' I reply, “I go to learn, I go to experience, I go to see new things.”

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Productivity Products Tips Travel 159

QAspire

FEBRUARY 22, 2015

Mark could not hold back his tears as he kept pleading to the staff members of Southwest Airlines to expedite the process and no one seemed to care. Was this an individual decision OR outcome of a culture that Southwest Airlines has built? Great Stories Leadership Culture Building HR Humans SouthwestAirlines'

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Airlines Travel Brand Process 70

Lead Change Blog

FEBRUARY 12, 2015

At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. One of de Meo’s early steps was to travel the globe (154 countries in 24 time zones) to meet all employees. Add sprinkles to your leadership! Books Collective Genius customer service Leadership' Sprinkles Are Colorful and Fun.

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Open-book Airlines CEO Hotels 150

Women on Business

JANUARY 11, 2011

Gretchen Glasscock said: Navigate Your Path to Success: I have always traveled quite a bit for business, and before every trip I would d… [link] [.] Often this meant trying to read Mapquest directions while driving on a highway or in the dark. This post was mentioned on Twitter by Gretchen Glasscock and others. Thanks for the post!

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Press Release Succession Discount PR 160

QAspire

NOVEMBER 4, 2009

Home Go to QAspire.com Guest Posts Disclaimer What NOT to do in Customer Service 7 I know I have been silent since long, thanks to hectic travel last week. Even my travel was a great learning experience. It is only customer service that enhances quality of experience and makes an airline preferable over other.

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Travel Airlines Learning-by-Doing Quality 84

Harvard Business Review

NOVEMBER 3, 2015

Although most people equate business travel to a rock ‘n’ roll lifestyle, those who live it on a regular basis tend to have a rather different experience. It also exposes travelers to pathological levels of germs and radiation. As if all this weren’t enough, frequent travel leads to unhealthy lifestyles (e.g.,

Travel 8

Travel Class Airlines Bond 8

Steve Farber

NOVEMBER 28, 2010

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel-weary brain cells. Technorati Tags: leadership , relationship , the radical edge , trust , workplace.

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Airlines Travel Software Cooper 85

Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. systems, air travel feels a bit more like a chore than like a treat. airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines.

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Industry Stage-Gate Organization Company 272

Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). Kevin :) Susan Young: Funny - I just added this to m Poul Andreassen: I should add this book in my s Poul Andreassen: Helpful lessons on leadership Kevin Eikenberry: You are welcome Valerie!Kevi

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Creativity Workshop Blog Video 183

Ron Edmondson

SEPTEMBER 3, 2019

Then recently I was traveling on a major airline (Okay, it was American. In fact, she picked up on the fact that I had been on several delayed flights over the last couple days of travel. Which I tried – successfully for the most part – to control.). This is a good story, so I’ll share the name.) What great service!

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Travel Handbook Airlines Reputation 32

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Your teammates will be happy to play a role in deconflicting the route of travel. You’ll be seeing great sights! Theodor Seuss Geisel (Dr.

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Airlines Proposal Planning Travel 410

Ron Edmondson

FEBRUARY 26, 2013

The airline safety briefing card… Doesn’t mean much to a frequent flier. I’ve learned my way around an airport over the years of traveling in business, government amd now ministry. . ” If you’ve traveled much…You know the drill. But to a first time flier… it’s gold. The same way.

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Airlines Travel Resources Information 57

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

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Environment Servant Leader Leadership Airlines 42

The Recovering Engineer

MAY 31, 2010

soldier who began his travels somewhere in Iraq. As we waited, I saw several people get really agitated with Delta Airlines. I noticed that the solider who had been traveling for 2.5 My two hour layover eventually became a seven hour layover due to mechanical problems with the plane. He had already made 18 hops in his 2.5

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Emotional Intelligence Engineering Self-aware FAQ 102

Strategy Driven

JANUARY 17, 2014

This is why air travel is routinely among the most stress-inducing activities, as it inherently presents frustrations regarding arrival times, security, and the quality of experience itself. All airlines are the same, except for their people. Our inability to influence the outcome of an event is deeply unsettling.

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ROE ROI Letter Airlines 50

Chris Brady

JANUARY 18, 2011

Other leaders have established fun as a pervasive element in their very corporate culture (Southwest Airlines and Zappos come to mind). "People rarely succeed unless they have fun in what they are doing," wrote Dale Carnegie. Tense moments were diffused, heaviness was lifted, and optimism was restored through simple gestures of fun.

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Travel Learning-by-Doing Blog Letter 119

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Keep warm and work in comfort and privacy while avoiding the nasty germs from the other travellers around you! and a Winner Announced! and a Winner Announced!

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Travel Blog Shaw Letter 82

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. I had a lot to think about. The meeting had gone okay, I guess. and Steve Farber in the same breath.

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Real Estate Travel Conference Airlines 40