The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Managers aren’t comfortable with this powerful emotion in the workplace.

Airlines 64

Airlines Fixed Costs Collins Video 64

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. The web ain't cool, it's a tool.

Airlines 82

Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. Southwest was the first U.S.

Airlines 69

Airlines Travel Magazine Crisis 69

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. Well, why don’t all airlines do this?

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

HR Digest

SEPTEMBER 2, 2021

Blackrock: Back in June, the asset manager required all of its employees to report their vaccination status. employees informing them that all of its salaried employees, office-based staff, sales team, and employees who need to travel for business will be required to get vaccinated by Oct. United Airlines: The U.S. company.

Company 98

Company Offshoring Airlines Banking 98

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. Engagement magically appears at the intersection of personal responsibility and employee-centered leadership!”. He consistently exhibited high standards of integrity.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. As a result, they are viewed as having less leadership potential. And there seems to be a stigma surrounding creative types.

Creativity 268

Creativity Benchmarking Learning-by-Doing Construction 268

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. A travel day. A digital list manager. Balance Efficiency/Effectiveness Travel' Download the chapter for free right here.)

Productivity 159

Productivity Products Tips Travel 159

Lead Change Blog

FEBRUARY 12, 2015

At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. One of de Meo’s early steps was to travel the globe (154 countries in 24 time zones) to meet all employees. Managing by walking around is not about close inspection or superficial posturing. Add sprinkles to your leadership!

Open-book 150

Open-book Airlines CEO Hotels 150

QAspire

NOVEMBER 4, 2009

Home Go to QAspire.com Guest Posts Disclaimer What NOT to do in Customer Service 7 I know I have been silent since long, thanks to hectic travel last week. Even my travel was a great learning experience. It is only customer service that enhances quality of experience and makes an airline preferable over other.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Women on Business

JANUARY 11, 2011

Gretchen Glasscock said: Navigate Your Path to Success: I have always traveled quite a bit for business, and before every trip I would d… [link] [.] Often this meant trying to read Mapquest directions while driving on a highway or in the dark. This post was mentioned on Twitter by Gretchen Glasscock and others. Thanks for the post!

Press Release 160

Press Release Succession Discount PR 160

Steve Farber

NOVEMBER 28, 2010

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel-weary brain cells. Technorati Tags: leadership , relationship , the radical edge , trust , workplace.

Airlines 85

Airlines Travel Software Cooper 85

Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). Still, this post caught my attention and reminded me of a very important point. Meeting the criteria laid out by NASA would require thinking quite different from the thinking that leads to the planes of today.

Creativity 183

Creativity Workshop Blog Video 183

Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. systems, air travel feels a bit more like a chore than like a treat. Synchronize siloed processes : Imagine if ATC activities were standard but siloed off from other aviation processes, such as airport gate management.

Industry 269

Industry Stage-Gate Organization Company 269

Strategy Driven

JANUARY 17, 2014

This is why air travel is routinely among the most stress-inducing activities, as it inherently presents frustrations regarding arrival times, security, and the quality of experience itself. All airlines are the same, except for their people. Our inability to influence the outcome of an event is deeply unsettling. About the Author.

ROE 50

ROE ROI Letter Airlines 50

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

Environment 42

Environment Servant Leader Leadership Airlines 42

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Your teammates will be happy to play a role in deconflicting the route of travel. You’ll be seeing great sights! Theodor Seuss Geisel (Dr.

Airlines 410

Airlines Proposal Planning Travel 410

QAspire

DECEMBER 24, 2009

March 2009: Personal Leadership - It shines in difficult times We are all leaders - but our education, upbringing and organization structures suppresses our leadership traits. This post talks about how personal leadership comes to the fore in light of difficult situations. Quality is not just conformance to requirements.

Blog 84

Blog Constraint Quality Directory 84

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. I had a lot to think about. The meeting had gone okay, I guess. and Steve Farber in the same breath.

Real Estate 40

Real Estate Travel Conference Airlines 40

Strategy Driven

JANUARY 21, 2011

Peter Turney, CEO of Cost Technology, suggests using activity-based management techniques to recognize which business activities and which customers are causing a drain on your bottom line. With that understanding, focus on how you will continuously recycle resources from invention to deployment, management, offloading and back.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. Insight Center. Adopting AI.

Learning-by-Doing 14

Learning-by-Doing Software Technology Travel 14

Harvard Business Review

MAY 16, 2011

How you managed people there will not work here. Having led and managed people in eight countries across three continents, I have found the exact opposite to be true. Thus, great leadership looks the same wherever you are. Managers are encouraged to innovate. The quicker you figure out the differences, the better.".

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Women on Business

JANUARY 24, 2011

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. Metaphors from nature, sports, and travel are very useful to generate repurposed solutions. Exhaust resources that don’t cost first and at least come up to “Dummy&# level on each initiative that you manage.

Press Release 100

Press Release Discount Sharpe Advertising 100

Frank Sonnenberg Online

JANUARY 2, 2024

It was a time when airline travel was luxurious, politicians were considered role models, and celebrities were famous for the roles they took on, not the clothes they took off. There was a time when hard work was a celebrated virtue, PC meant computer, and face-to-face conversations weren’t made via phone.

Airlines 97

Airlines Learning-by-Doing Follow-up Ethics 97

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. There is some tension in this independence, but with thoughtful management, we’ve been able to bring out best in both organizations. Buy-in from the Goliath’s top leadership was critical.

Health Care 9

Health Care Innovation Airlines Retail 9

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers' CEO Sandy Weill should leave. We all have.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JULY 22, 2016

Organizations that manage digital networks (we call them network orchestrators) are different from traditional product and service providers. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. They begin with different values, invest in different assets, and choose different leaders.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Strategy Driven

OCTOBER 4, 2013

The insightful companies examine their own backyards… applying the discussions, uncoverings and applicabilities to how they will better manage in the future. Recommendations for crisis management and preparedness as part of macro planning are offered. The Business Tree : Growth Strategies and Tactics for Surviving and Thriving.

Crisis 56

Crisis Airlines Transportation Crisis Management 56

Harvard Business Review

JANUARY 20, 2014

Specifically, he saw that the advent of digital technologies was going to fundamentally alter the way people conduct commerce, pay for things, and manage and move their money. It’s incredibly inconvenient and time-consuming—it’s practically a part-time job just to manage and move your money. Leadership'

Execution 8

Execution Software Banking Franchising 8

Harvard Business Review

SEPTEMBER 27, 2018

And they carefully manage leadership transitions, so nothing is lost along the way. And all the Centennials carefully work out what to take on and how to manage it, so standards don’t slip. How can you manage handovers? Find great experts, rather than just managing the ones you’ve got.

Organization 15

Organization Learning-by-Doing Open-book McKinsey 15

Harvard Business Review

FEBRUARY 28, 2011

Thomas Green winced as he reread an e-mail message from his new boss, Frank Davis, marketing director for the travel and hospitality group at D7 Displays. Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. You'll have to manage that.

Case Study 16

Case Study Airlines Hotels Software 16

Harvard Business Review

OCTOBER 19, 2012

Enamored by these numbers — and encouraged by a new wave of reforms to retail, airlines, broadcast, and power sectors — executives who previously ignored India are making a dash for it. Save yourself some trouble and manage India from India. After all, it's a lot easier to manage a single distributor. And rightly so.

Marketing 16

Marketing Market Segmentation Retail Travel 16

The Practical Leader

JUNE 4, 2012

Once we’d landed in Newark he came into the cabin and asked who would like to get off here and travel into New York City (it was only a few minutes longer for most of going to Manhattan). Our captain treated us like valued customers — like people — and not “the cattle in the back” as with too many airline crews.

Airlines 58

Airlines Letter Travel Blog 58