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Can Small Business learn from the American Airlines Merger?

Women on Business

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. This merger will give American Airways access to new markets, expanded human capital resources and more flight capacity. The post Can Small Business learn from the American Airlines Merger?

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We Don’t Trust AI To Give Us Financial Advice

The Horizons Tracker

The researchers estimate that such AI advisors will be managing around a trillion dollars in the US alone soon. The success of these apps has emboldened some banks to try rolling out robo-advisors to provide automated financial advice. “We’re incredibly social creatures.

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The Emerging Strategy of Innovative Service

Strategy Driven

The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen. The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Television has become both high definition and multi-media.

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Is It Fun Being Led by You?

Lead Change Blog

Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. ” Welcome to the era of growth through innovation.

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Featured Leading Voice: Chip Bell

Lead Change Blog

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness.

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Is Your Leadership Creating an Energy Crisis?

The Practical Leader

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

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Leadership Essentials for the Matrix Environment

Great Leadership By Dan

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. Innovation and the Ghost Organization. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.