Remove Airlines Remove Innovation Remove Price Remove Productivity
article thumbnail

The Shadow World Of The Migrant Farm Worker

The Horizons Tracker

Consumers typically buy into this bargain as they want the lowest prices for their food, even if they say they would be happy to pay a bit extra for more responsible farming to become the norm, this seldom translates into changes in buyer behavior. Valuable workers. This has led to a situation whereby there are around 5.5

article thumbnail

The Emerging Strategy of Innovative Service

Strategy Driven

The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Six sigma’s pursuit of eliminating variance has been a boon to productivity; but it is a bane to creating experiences that exceed customer expectations. “It’s called doing things!”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Become Truly Social

Coaching Tip

The days of leading countries or companies via a one-way conversation are over, as Netflix’s one-way conversation with customers on prices, Bank of America’s one-way conversation on debit fees and Verizon’s one-way conversation on an e-billing surcharge recently demonstrated. 6) Give trust away.

How To 110
article thumbnail

Warren Buffett Is Betting the Airline Oligopoly Is Here to Stay

Harvard Business Review

Warren Buffett got burned with an airline investment in the 1990s. He blamed the industry’s notorious low profitability on the “kamikaze pricing tactics of certain carriers” and vowed to not invest in this “death trap” sector again. ” Some of that profit is the result of innovative pricing models.

article thumbnail

0511 | Larry Downes: Full Transcript

LDRLB

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

article thumbnail

Moving on from ROI to ROE, a Return on Empathy

Strategy Driven

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. Such policies often come with a price — forgiveness plans may cost up to 20 percent more than a standard policy. The Need for Caring Relationships.

ROE 50
article thumbnail

How the U.S. Airline Industry Found Its Edge

Harvard Business Review

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. The turnaround can’t be attributed to a bold, Da Vinci-esque initiative such as new carbon fiber aircraft, the pioneering of new markets or even low-cost innovation. airlines earned an estimated $12.4