Chart Your Course

OCTOBER 27, 2014

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. .”

Quality 182

Quality Succession White Paper Customer Loyalty 182

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. What Leaders Need To Do To Create A Thriving Organization The Language Of Leadership.

Succession 269

Succession Politics Delegation Commitment 269

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Absenteeism Leadership 52

Tanveer Naseer

FEBRUARY 21, 2012

That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”. Over the course of our conversation, Andrea and I discuss - What organizations really need to do to be innovative in today’s global market.

Innovation 189

Innovation Leadership Airlines Brand 189

Great Leadership By Dan

JUNE 16, 2012

This new understanding of the brain as a complex, interconnected network where information is constantly created, communicated and reinvented provides an accurate model of the inner workings of many successful matrix corporations. The bad news is that the competencies that leaders need to be successful in the matrix are still in short supply.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Women on Business

JANUARY 11, 2011

Related posts: Mentorship and success go hand in hand “A mentor is someone who allows you to see the. Success is a Choice We can achieve what we can conceive and believe. ~. Success Factors Essential to the Advancement of Women in Business It is amazing! Do You Have Success Amnesia? It is amazing, after all the has.

Press Release 160

Press Release Succession Discount PR 160

HR Digest

MAY 3, 2019

It’s no coincidence that CEOs know they depend on their company’s human resources to achieve success. Their success is the result of an unwavering leadership acumen in the face of a hyper-competitive market. Nevertheless, their companies have shown remarkable success as they consistently deliver results.

Power 75

Power Ries Human Resources Airlines 75

Leading Blog

JULY 25, 2019

Established organizations of a certain size and age, sometimes called “legacy organizations,” are stressed by the entrepreneurial successes. They have money, customers, data, employees, suppliers, partners, and infrastructure -- which put them in a perfect position to transform new ideas into concrete, value-creating, successful offerings.

Innovation 221

Innovation Organization Bottom-up Airlines 221

Great Leadership By Dan

FEBRUARY 19, 2019

We all have personal styles that drive our leadership images. To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. This can be based on key performance indicators that you’ve identified to define success in various company roles.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

In the CEO Afterlife

APRIL 8, 2012

Even Procter & Gamble, a perennial success and a company I greatly admire, struggles to find nimbleness. I’d suggest hearing aids for the executives of BP, AT&T, Bank of America, American Airlines, and Charter Communications (cable TV provider). Check out the complete list of similarities between big companies and snails.

Company 212

Company Bureaucracy Airlines Banking 212

Lead Change Blog

FEBRUARY 17, 2016

But we have also reached the outer edges of success through incremental improvements in quality. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

In the CEO Afterlife

AUGUST 5, 2015

In Theodore Levitt’s The Marketing Imagination , the renowned marketing professor said there was no such thing as a commodity, only people who think like commodities. Differentiation is still the name of the marketing game. Several big brand marketers have fallen on their own swords in their effort to drive growth.

Brand 100

Brand Airlines Bottom-up Marketing 100

The Practical Leader

FEBRUARY 13, 2012

They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. He shows that the most successful organizations create fanatical loyalty that goes way beyond reason to highly charged emotional connections.

Airlines 53

Airlines P&L Collins Leadership 53

In the CEO Afterlife

SEPTEMBER 8, 2015

While some handle their “success” well, others fail to realize the happiness that money and celebrity status is expected to bring. One of the best sources of understanding is experience, such as in-market know-how, familiarity with competitors and customers, or expertise in leading during turbulent times. The reason?

Power 100

Power Competitive Advantage Airlines Information 100

Lead Change Blog

FEBRUARY 12, 2015

They toil for successful outcomes and take pleasure in winning relationships. At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. When former Alfa Romeo CEO Luca de Meo came from Audi to head up marketing at Volkswagen AG, he realized the global function was filled with gossip and suspicion.

Open-book 150

Open-book Airlines CEO Hotels 150

Lead Change Blog

DECEMBER 17, 2015

When it came time to drive cows to market, the hot tattoo was a convenient way to identify a particular cow. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. And, it is the dream of every brand manager.

Brand 150

Brand Airlines Wilde Tools 150

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 5) Invest in culture rather than governance.

How To 110

How To Airlines Media Innovation 110

Strategy Driven

JANUARY 17, 2014

Business has always concentrated on Return on Investment (ROI) as the primary metric to calculate success. As a result significant business resources are wasted buy an over-reliance on market research that poses only rational questions but neglects to probe customers’ emotional reactions that lie hidden within their answers.

ROE 50

ROE ROI Letter Airlines 50

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. They illustrate the significance of showing leadership in improving customer service. Two days later, all the points were back on my account. Seven nights at the Marriott; no third-rate Hilton and definitely no painful presentation. And I’ve seen many other bloggers do the same.

Examples 113

Examples Hotels Productivity Products 113

Kevin Eikenberry

JANUARY 22, 2011

Five Reasons to Make Discomfort Your Friend How to Get Lazy People to Work Ten Decisions Leaders Make Everyday Ten Ways to Make a Great First Impression Five Minutes - a Key to Successful Time Management Kevin Eikenberry: Thanks Dave!Kevin Do You Really Need a Meeting to Make a Decision?

Creativity 183

Creativity Workshop Blog Video 183

Strategy Driven

MARCH 4, 2013

Ever get poor service at an airline? It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. What’s your proactive marketing approach to loyalty?

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

NOVEMBER 27, 2010

Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.

Transportation 50

Transportation Execution Simon Newsletter 50

Strategy Driven

OCTOBER 21, 2013

MAJOR CLUE: Keep in mind that no company ever CUT their way to success. You have to SELL your way to success. Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). REALITY: You cut your way to safety. How ready are you?

Customer Loyalty 65

Customer Loyalty Reputation Loyalty Competitive Advantage 65

Strategy Driven

JANUARY 21, 2011

SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Consider these 11 ideas from the Radical Times Webcast series by SAS Marketing Director Jonathan Hornby: 1. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

NOVEMBER 23, 2015

Marketing has entered its “uncanny valley” moment. Some marketing efforts give off the same vibe, like that creepy feeling when a casual online search leads to a glut of ads for the same pair of boots or getaway destination. Sales & Marketing. And that’s off-putting. It’s worth trying to get right.

Marketing 8

Marketing Content Supply Chain CRM 8

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. They include the biotech, semiconductor, personal computer, and airline industries. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. Markets down? Market hype?

Skills 14

Skills Leadership Airlines Long-term 14

Skip Prichard

OCTOBER 21, 2019

Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. This chapter offers thirty lessons as a reflection of my leadership experience. Leadership Tip: Learn how to make small steps while dreaming big. Leadership is not a dictatorship. Oleg Konovalov.

Leadership 91

Leadership Diversity Learning-by-Doing Licensing 91

Women on Business

JANUARY 24, 2011

Many even believe in the myth that just good work creates success!) What promotional vehicles are most successful in your industry? Evaluate organizations online: their mission, major products/markets, history, and biographies of key participants. Even the most successful empire-builders found shoulders to stand on!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced.

Airlines 8

Airlines Retail Loyalty Price 8

Skip Prichard

MARCH 3, 2021

That’s why I was fascinated by Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World by Stephen Denny and Paul Leinberger. “Leadership in this digitally distracted world demands a new kind of leader. Everything begins with the collapse of trust.

Brand 117

Brand Storytelling Trends Content 117

Harvard Business Review

SEPTEMBER 27, 2011

However, when management teams do the same in their businesses, great harm can occur, for self-awareness is the first building block of successful growth strategies. That's the cold truth even in hot markets. These are companies like IKEA, Tetra Pak, Singapore Airlines, Tesco, Apple, Enterprise Rent-a-Car, Nike, and Vanguard.

Self-aware 12

Self-aware Competitive Advantage Airlines Strategy 12

Harvard Business Review

DECEMBER 19, 2013

Alan Mulally creates a “working–together” spirit at Ford Motor Company that focuses and re-energizes the automaker, reversing a decades-long slide in market share. Herb Kelleher fosters a culture of employee empowerment and cost containment at Southwest, enabling the airline to become one of the world’s most admired and profitable carriers.

Airlines 8

Airlines Automotive Competitive Advantage Cost 8

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. Historically, corporate Goliaths have taken one of two approaches to this kind of upstart competition—try to muscle them out of the market or bring them into the fold through acquisition.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

DECEMBER 20, 2016

And even if you’re successful at overcoming those obstacles, it’s very hard to keep up the momentum. Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The key is to look beyond just the obvious places like marketing. Sales & Marketing Adapted from.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

FEBRUARY 7, 2014

To gain advantage on this leveled playing field, there’s one powerful branding tool that has been generally overlooked — or perhaps undervalued — by most marketers: sound. First, already in competition with airlines, they were beginning to compete with German and Italian railroads. The French national railway, SNCF , did just that.

Brand 8

Brand Advertising B2C B2B 8