Strategy Driven

JUNE 30, 2014

The internet has provided them with competitive savvy and social media has provides proof. Power and Associates gives ‘customer satisfaction’ awards to airlines. Low or no social media presence. Low or no social media awareness. The evolution of SOCIAL MEDIA ATTRACTION that leads to a sale.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. Sticking to your policy and ignoring problems faced by the customer: Processes are tools that we use to serve our customers. Aviation is a customer service business more than anything else. Don’t let that happen. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Strategy Driven

JANUARY 21, 2011

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

LDRLB

MAY 26, 2014

It’s not generally a technology problem; it’s a leadership problem. What we say is, long before Netflix showed up, long before any of these disruptives showed up, the leadership of these companies knows full well that there are technology disruptors that are on the horizon. That’s what happened, remember, in the airline industry.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Cultivate the local media.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

AUGUST 2, 2018

Finding opportunities for this kind of clever improvement, saving human time and energy, is not just a leadership challenge. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete. Insight Center. Adopting AI.

Learning-by-Doing 12

Learning-by-Doing Software Technology Travel 12

Harvard Business Review

JUNE 19, 2012

Among the half-dozen tactics to improve your leadership communication skills offered by Dr. Andrew Newberg in Fast Company is this juicy nugget: learn to control your inner voice. The Modern Job Candidate's Approach to Social Media (Forbes). How China's Emerging Airlines Will Change the Industry (BCG Perspectives).

Wireless 8

Wireless Airlines Media Tactics 8

Harvard Business Review

JULY 16, 2013

Storydoing companies — Red Bull, TOMS shoes, Warby Parker, and Tory Burch, for example — emphasize the creation of compelling and useful experiences — new products, new services, and new tools that advance their narrative by lighting up the medium of people. So how do you know a storydoing company when you see one?

Storytelling 9

Storytelling Company Marketing Strategy Media 9

Harvard Business Review

JANUARY 8, 2015

In a transparent world dominated by social media, corporations are feeling the need to become truly responsive to the needs of their customers and employees. It is seen as a soft and frilly add-on rather than a core tool. We define empathy by three components: customer, employee and social media.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

FEBRUARY 7, 2014

But with most B2B and B2C organizations using virtually the same branding tools, they’re arguably seeing less advantage as a result of their efforts — if they’re realizing any advantage at all. First, already in competition with airlines, they were beginning to compete with German and Italian railroads. SNCF Audio DNA, 2005.

Brand 10

Brand Advertising B2C B2B 10

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

APRIL 12, 2013

He blitzed each core constituency — senior managers, store managers, customers, media, analysts, shareholders, and employees — with various communications concisely presenting the case for change or a particular decision." "Schultz''[s] capacity for hands-on communication is impressive," one writer observes. "He

Company 8

Company Video CEO Crisis 8