Coaching Tip

DECEMBER 23, 2016

and Southwest Airlines are the most recommended. I go by my favorite airline: 10% 5. AIRLINE NET PROMOTER SCORES SHOW. airline name] for holiday travel to a friend or. VIRGIN AMERICA: NPS of -48 Negative NPS results across several major airline. Survey — a survey of 1,000 American consumers by. colleague?

Travel 70

Travel Brand Airlines Hotels 70

In the CEO Afterlife

JULY 2, 2013

Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. That can mean re-designing the traditional marketing department to include an infrastructure for social media, and a chief content officer position. Promising service is easy. Few deliver it.

Marketing 257

Marketing Levitt Telecommunications Brand 257

Rich Gee Group

SEPTEMBER 19, 2014

” - From Spirit Magazine, Southwest Airlines. Blog Business Coaching C-Level Career Coaching Tip Life Coaching Social Media Uncategorized Ways & Tips Hump Day Jump Day Monday Play Schedule Tuesday Wednesday Weekends' Make sure you take time first thing in the morning to lay out a reasonable and accurate schedule.

Productivity 271

Productivity Products Airlines Tips 271

Chartered Management Institute

FEBRUARY 26, 2024

David Stewart CMgr FCMI and his team quickly coordinated with emergency services, senior airport personnel and representatives of various airlines and began performing their pre-agreed responsibilities. There was a lot of media and political attention. At the time he was a police officer.

Crisis Management 52

Crisis Management Risk Management Crisis Management 52

The Horizons Tracker

SEPTEMBER 19, 2019

New research from the University of Notre Dame highlights how excessive sensationalizing of an issue in the media can ensure that the general public actually feel sorry for an individual rather than the need to condemn them. “Weaker-performing leaders, however, are apt to get dismissed following a scandal with a larger severity gap.

Airlines 70

Airlines PR Politics Media 70

Steve Farber

APRIL 13, 2017

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco.

Airlines 74

Airlines PR Taylorism Taylor 74

HR Digest

SEPTEMBER 2, 2021

Delta Air Lines: The airline issued a vaccine mandate requiring unvaccinated workers to pay an additional $200 per month to remain on Delta’s health plan. Facebook: The social media giant would require anyone coming to work in its U.S. United Airlines: The U.S. and Puerto Rico employees to be vaccinated before Nov. company.

Company 98

Company Offshoring Airlines Banking 98

Harvard Business Review

NOVEMBER 23, 2011

The capacity to operate a 747 is incompatible with social media smarts. That's the conclusion one might draw from the social media fail of the week — a prize that should exist if it doesn't yet. Qantas joins two other airlines, United and Southwest, in the esteemed ranks of the most-covered social media failures.

Airlines 15

Airlines Media Travel Marketing 15

HR Digest

MARCH 27, 2020

Interpreters mostly work in international events like international conferences, sports arenas, company meetings, media houses, and organizations. Many airline companies across the world nowadays look for flight attendants who can speak a foreign language. The airline industry is another field where multilingual people can reap big.

Tourism 116

Tourism Airlines Travel Hotels 116

First Friday Book Synopsis

OCTOBER 9, 2013

The Wisdom of Titans: Secrets of Success from Entrepreneurs Who Rose to the Top William Ferguson bibliomotion books + media (2013) “Vision without execution is hallucination.” Bill") Marriott Jim Collins John Robbins Julia Stewart Noel Watson Paul L. Diaz Richard ("Rick") Federico Robert L.

Books 75

Books Collins Airlines Entrepreneur 75

Next Level Blog

MAY 4, 2017

That happened to me last week and it happened, of all places, on a United Airlines flight from O’Hare to LAX. You know how it feels when you have an unexpected visit with a long-lost friend? And, if you’ve read my blog for a few years or more, you may well remember who I’m talking about.

Airlines 145

Airlines Class Travel Media 145

First Friday Book Synopsis

APRIL 16, 2013

Byrne is chairman and editor-in-chief of C-Change Media Inc., a digital media startup that is launching a network [.]. Byrne Portfolio/Penguin Group (2011) Exemplars of an opportunistic mindset and acceptance of risk and potential failure, as well as independence and control John A.

Welch 75

Welch Airlines Review Entrepreneur 75

First Friday Book Synopsis

JANUARY 30, 2013

Hollywood movie studios, Icelandic investment banks, British chocolate bars and Middle Eastern airlines figure amongst his time on the inside of Adland. He is the author of The Better Mousetrap: Brand Invention in a Media Democracy, and a novel, Remember to Breathe. Simon Pont is a writer, commentator and brand-builder.

Simon 89

Simon Airlines Brand Banking 89

Ron Edmondson

OCTOBER 24, 2023

It’s even on social media. We think we are offering “constructive criticism” when we update our Facebook status or Tweet about our service with an airline or a restaurant or a school system – for example. And it’s not just with leaders. It’s in every phase of life.

Construction 68

Construction Definition Airlines Edmondson 68

Leading Blog

JULY 25, 2019

Still, no matter what great strides the innovative startups make or how much airtime they’re given by the media, innovation in startups is completely different than innovation in established organizations. The bad news for established organizations is that innovation for them is much more difficult than it is for startups.

Innovation 223

Innovation Organization Bottom-up Airlines 223

HR Digest

NOVEMBER 19, 2019

Earlier, the options were limited; one became an airline employee like an air steward, hostess or pilot; or you worked your way through your travels mostly waitressing, nannying, fruit picking, etc. You can also bargain with airlines, hotels, unique destinations, restaurants, etc.

Travel 66

Travel Airlines Hotels Diversity 66

Skip Prichard

OCTOBER 12, 2020

It’s easy to be negative in this world with media strife, bickering on social media, agita in so many places. It sounds fluffy but self-care is like putting on the airline mask. It’s about turning negative into positive and finding the glass half full. It’s born in gratitude and finding good things however and whenever we can.

Open-book 143

Open-book Self-aware Books Airlines 143

Decker Communication

JULY 10, 2019

However, if you read any social media complaints about a brand or organization, it often has to do with the front lines. As our chairman, Bert Decker likes to state in regards to flying various airlines: “ If the tray table is dirty, what is the engine like? What about the mechanics?”

Airlines 75

Airlines Training Engineering Learning-by-Doing 75

Skip Prichard

MARCH 3, 2021

That’s why we pay close attention to social media where we can see the video for ourselves. We want to see the raw feed – the hidden video, the livestream from the street that tells us what is really happening and that the mainstream media glosses over. Ed Bastian of Delta Airlines comes to mind.

Brand 113

Brand Storytelling Trends Content 113

Chart Your Course

OCTOBER 27, 2014

An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal. Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Terry Starbucker

AUGUST 12, 2010

Deborah, I’ve always heard that Cathay was a great airline, and this certainly confirms that. (I While the interesting part of all this is the intense debate as to whether or not his behavior should be notable or celebrated in the first place, that’s not what I want to write about today. Couldn’t have said it better.

Media 278

Media Blog Taylorism Taylor 278

Strategy Driven

FEBRUARY 11, 2016

It used to be that only airlines had “loyalty” programs. For instance, airlines offering free first class upgrades or hotels upgrading size of the room for elite travelers often creates an allegiance that trumps price point. Pay-for-Play Social Media. Now, everybody from giant corporations like Pepsi Co. And, rightfully so.

Entrepreneur 50

Entrepreneur Loyalty Airlines Advertising 50

Frank Sonnenberg Online

JUNE 21, 2021

His client roster ranges from airlines, banks, and engineering firms to high-tech companies, nuclear power stations, and presidential cabinet officers in two White House administrations. magazine; PBS; and other major media. Dr. Duncan’s work has been featured in The Washington Post; Inc.

Hotels 124

Hotels Stress Resistance Restructuring 124

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Coaching Tip

FEBRUARY 23, 2012

3) Don’t let “freedom from” obstruct “freedom to.” Social media can help liberate employees from traditional hierarchies and structures that stifle collaboration and innovation but only if new frameworks replace what previously existed. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

Harvard Business Review

APRIL 3, 2015

They each show how consumer feedback delivered through social media slayed a popular brand. As a consultant in PR and social media, I thought I knew. I’m no road warrior, but I do clock an average of 100,000 miles a year, meaning I have some elite status on various airlines. Did the airlines just not see the story?

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. If the news media were more tech-oriented, they would report this as an Internet of Things (IoT) story.

Airlines 8

Airlines Supply Chain Management Engineering 8

Strategy Driven

OCTOBER 4, 2013

Or, the organization can bury its head in the sand and hope media attention dies down… thus becoming a generic tagline for troubled communities. It became incumbent to communicate openly to media about the crisis and what was being done. In times of crisis, advisors are called upon more frequently. About the Author.

Crisis 60

Crisis Airlines Transportation Crisis Management 60

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? They go all the way to social media. Return on positive social media posts. Social media is the new “satisfaction” survey or report. Relate Articles: All airlines are the same, except for their people. Least crappy?

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Tanveer Naseer

MARCH 12, 2013

Some of you may remember and be familiar with Servant Leadership, which started in the 1980’s and is still practiced by such corporate giants as Southwest Airlines, Aflac and many others. Her articles have appeared in a number of media outlets, including CNBC, the New York Times, and the Chicago Tribune.

Power 272

Power Loyalty Bottom-up Learning-by-Doing 272

Harvard Business Review

JANUARY 7, 2013

Fortunately, social media offers us a chance to improve the communications supporting process improvement. Leading organizations are already using the power of social media to shape their business process management (BPM) agendas. Too often, old, legacy processes prevent companies from having that agility.

BPM 9

BPM Media Process Airlines 9

Ron Edmondson

JULY 18, 2019

It’s even on social media. We think we are offering “constructive criticism” when we update our Facebook status or Tweet about our service with an airline or a restaurant or a school system – for example. And it’s not just with leaders. It’s in every phase of life.

Construction 54

Construction Definition Airlines Learning-by-Doing 54

Modern Servant Leader

OCTOBER 3, 2011

Nothing’s worse than if they discover you’re there on social media and think you’re snubbing them! This usually doubles as my airline carry-on and typically includes: a. If you have family in the same town as the conference, but won’t have time to visit, tell them before you go. Tablet or netbook. Simple snack.

Conference 192

Conference Hotels Leadership Document 192

Strategy Driven

JUNE 30, 2014

The internet has provided them with competitive savvy and social media has provides proof. Power and Associates gives ‘customer satisfaction’ awards to airlines. Low or no social media presence. Low or no social media awareness. The evolution of SOCIAL MEDIA ATTRACTION that leads to a sale.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Harvard Business Review

OCTOBER 22, 2012

Or his conviction that no American airline would have behaved the same way. Well, author and board director Nilofer Merchant has a similar story — involving a British airline. It's about bringing social to work; a kind of social that has less to do with media, and more to do with its original meaning of (oh yeah) being human.

Airlines 8

Airlines Long-term Crisis Politics 8

Tanveer Naseer

OCTOBER 29, 2013

We’re compelled at an innate level to reach out and bond with those we relate to and who we share a common interest or experience with, a key driving force behind the popularity and growth of today’s social media networks.

Succession 261

Succession Maslow Motivation Airlines 261