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Are You Squandering Money on Acquiring Rather than Retaining Customers?

The Practical Leader

Their analysis showed that on average, each one-point increase in the American Customer Satisfaction Index score lowered a firm’s future Cost of Selling by almost 3%.” In fact, our operating expenses associated with service have gone down because we’re more streamlined, and we limit friction points and errors.”

McKinsey 124
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LeadershipNow 140: March 2016 Compilation

Leading Blog

How technology is creating a new world of work via @McKinsey. How technology is creating a new world of work via @McKinsey. What’s Your Organization’s Values Operating System? From @WallyBock Decision Making: 10 Great Situation Analysis Questions. FT: We prefer bad bosses to be 100% horrible. by @scedmonds.

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The Impact Of Automation On Low-Skilled Workers

The Horizons Tracker

The authors highlight that low-skilled workers not only operate in roles that are more vulnerable to automation, but they’re also less likely to have the skills to make transferring to any new jobs that emerge particularly easy. “Without proper action, automation could cause further deep distress, ” they say.

Skills 95
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10 Best Leadership Blogs Every Leader Must Follow

Experience to Lead

This robust leadership blog from INSEAD features incisive pieces on strategy, operations and management. The McKinsey Podcast. Great for business and management insights from leading experts at McKinsey. The podcast is available on major platforms including Spotify and Apple Podcasts, as well as on the McKinsey Insights app.

Blog 52
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The Big Shift: Demand for Future Work Skills in 2021

HR Digest

Coding, budgeting, and marketing operations are examples. The companies and research studies in our analysis included: Deloitte, LinkedIn, IBM Institute for Business Value, Indeed.com, Institute for the Future (IFTF), McKinsey, Society of Human Resources Management (SHRM), Udemy, Willis Towers Watson, and World Economic Forum.

Skills 145
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The Essential CHRO Roles Every CEO Must Support

HR Digest

But more CEOs rarely understand the true position of their CHROs, let alone giving them the necessary backup to operate in the required capacity. Most CEOs rank HRs as the eighth most important function in their organization, according to a research by McKinsey. Such analysis should be provided by CHROs and not consultants.

CEO 63
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It’s a Match! How to Create an Equitable Compensation System That Fits You

HR Digest

percent of senior managerial and directorial roles , according to McKinsey. Pay Equity Analysis: How to Create Fair Salary Structures With the number of tools and data collection resources available to us, it’s impossible for companies to claim ignorance of the pay disparity and the struggles personally encountered by their employees.

System 52