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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Why Consensus Kills Team Building | N2Growth Blog

N2Growth Blog

It reminds me of Drucker’s first rule of decision making: one does not make a decision unless there is disagreement. A team helps to create the best foundation for a decision or action. Consensus isn’t the goal. Good input is. It’s nice when everyone agrees on a direction, but it should also give one pause.

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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

The paradox is that companies spend millions acquiring competitive or market “intelligence” from armies of vendors and deploy the latest technology disseminating the information internally. Some estimate the market for market research alone at $20 billion annually. What Did Peter Drucker Really Say?

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Are CEOs Overhyped and Overpaid?

Harvard Business Review

My focus was on peer-reviewed journal articles (academic papers) that included reliable measures of CEO attributes (e.g., Second, as a 20-year review from 1993 to 2012 showed, CEOs’ judgment affects key strategic and managerial processes , such as staffing, financing, and marketing decisions.

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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

In 1960, marketing legend Ted Levitt provided perhaps his seminal contribution to the Harvard Business Review : “ Marketing Myopia.” The article castigated companies for losing sight of the essence of their business, setting themselves up for challenges from competitors and, ultimately, for obsolescence.

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Digital Transformation Doesn’t Have to Leave Employees Behind

Harvard Business Review

Drucker Forum 2015: Managing in the Digital Age. This post is one in a series of perspectives by presenters and participants in the 7th Global Drucker Forum. Roland Berger applied its methodology to the French labor market and estimated that 42% of French jobs could be at risk.

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To Understand the Future of Tesla, Look to the History of GM

Harvard Business Review

Peter Drucker wrote that Sloan was “the first to work out how to systematically organize a big company. Sloan kept the corporate staff small and focused on policy making, corporate finance, and planning. Modern Corporation Marketing. auto market. car market. General Motors had 20%.