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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Why Consensus Kills Team Building | N2Growth Blog

N2Growth Blog

It reminds me of Drucker’s first rule of decision making: one does not make a decision unless there is disagreement. A team helps to create the best foundation for a decision or action. Consensus isn’t the goal. Good input is. It’s nice when everyone agrees on a direction, but it should also give one pause.

Consensus 388
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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

Internal operational issues including execution, budgets, and deadlines are paramount in a company’s deliberation, but what other players will do is hardly ever in focus. What Did Peter Drucker Really Say? Peter Drucker is often quoted as coming up with the managerial bromide, “What gets measured gets managed.”

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business Review

. “To prosper over time,” he argued, “companies must benefit all of their stakeholders, including shareholders, employees, customers, and the communities in which they operate.” Through a well-structured operating process, partners expand and align their efforts and draw on comparative strengths.

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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

The article castigated companies for losing sight of the essence of their business, setting themselves up for challenges from competitors and, ultimately, for obsolescence. Peter Drucker famously said that the point of a business was to create a customer. And short-term numbers at that.

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To Understand the Future of Tesla, Look to the History of GM

Harvard Business Review

Peter Drucker wrote that Sloan was “the first to work out how to systematically organize a big company. Each of these GM divisions focused on its own day-to-day operations with each division general manager responsible for the division’s profit and loss. He had each of the divisions start systematic strategic planning.

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Lessons from the Three Cups of Tea Controversy

Harvard Business Review

These statistics are mentioned in every interview and article. To modify the Peter Drucker quote, "Culture eats tools for breakfast" — if you don't understand the culture you're operating in, creating change will be an uphill battle. When you're trying to push for an intangible goal (e.g.

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