Leading Blog

DECEMBER 1, 2021

Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton.

Books 314

Books Leadership Uncertainty Customer Loyalty 314

First Friday Book Synopsis

AUGUST 28, 2014

Bob''s blog entries 10 Simple Secrets of the World’s Greatest Business Communicators: How you too can learn the presentation secrets behind today’s greatest CEOs Carmine Gallo on Talking Like TED: A third interview by Bob Morris CBS CNN Fire Them Up! He has sat down with many of the most dynamic and respected business leaders of our time.

Customer Loyalty 80

Customer Loyalty Loyalty Audience Innovation 80

N2Growth Blog

JUNE 15, 2014

Building Customer Loyalty. Innovation. to encourage innovation, even at the expense of quarterly returns. to put the customer first and the Wall Street analysts last. Here’s a typical list of competencies, again from the Harvard’s Competency Dictionary: Adaptability. Aligning Performance for Success. Communication.

Leadership 407

Leadership Goleman Long-term Emotional Intelligence 407

Leading Blog

JULY 25, 2016

the customer always come first? Putting employees first may be the best way to serve the needs of the customer. Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.”

Management 150

Management Customer Loyalty Loyalty Policies 150

Women on Business

DECEMBER 8, 2010

Using “Buddy the Elf” as an example for the four steps to brand building, this week we’ll discuss steps three and four: developing brand identification and meaning, and developing relationships with customers. Here is a link to last’s week blog addressing steps one and two. Are you ready?? When is a “brand&# not just a brand?

Brand 237

Brand Press Release Discount Loyalty 237

Strategy Driven

JUNE 10, 2019

Even if you are the most successful brand in your industry, you can be sure that the competition will be looking for innovative ways to grow and knock you off of your perch. It is important to share this content on social media and to use this platform to directly engage and communicate with your target customer. Stay Current.

Industry 51

Industry Customer Loyalty How To Loyalty 51

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

CoachStation

AUGUST 26, 2022

This blog addresses 4 key skills and areas to focus on that contribute to employee engagement. The fact that you are taking the time to read this blog is a positive example. Additionally, teams with thriving workers also see higher customer loyalty. Every employee has to own their development and situation too.

Motivation 130

Motivation McKinsey Attrition Influence 130

N2Growth Blog

MAY 3, 2017

Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? Product Strength: Where does the firm’s product set sit within the industry? What segment of the market do they serve? Are new entrants threatening the firm’s current position?

Strategy 261

Strategy Company Strategic Planning Market Segmentation 261

First Friday Book Synopsis

MARCH 25, 2012

of Edatanetworks, a developer of customer loyalty software. He suggests selling innovation in an organization [.]. Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times.

Customer Loyalty 75

Customer Loyalty Loyalty Software Innovation 75

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. If your team is responsible for product development, innovation and creativity need to be core values. The values you choose need to support your team’s mission.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. The amazing thing is there are lots of innovative employees who have great ideas, but most of them go untapped.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

APRIL 22, 2013

You’re only trying to get people to ‘go here’ to ‘read this’ and ‘see my blog post’ or ‘watch this video.’ MAJOR FAUX PAS: Your links better work – especially if they’re to your website, your blog, or other social media like LinkedIn. You fail to tweet your own thoughts. Do not abuse it.

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50

Strategy Driven

JANUARY 20, 2014

Companies like Amazon, Zappos, and Apple have marched to the head of the class by innovating BEFORE the market did, and they set the standard for others to follow. On the improvement side of life, my four words are: INSTAGRAM – BLOG – SHAPE – BEST. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

First Friday Book Synopsis

MAY 8, 2012

A former journalist for CNN and CBS, Gallo works directly with the world’s top business leaders to craft compelling messages, tell inspiring stories and share innovative ideas. Carmine Gallo is the communications coach for the world’s most admired brands.

Brand 75

Brand Innovation Execution Customer Loyalty 75

Strategy Driven

JANUARY 28, 2013

” She focuses blog posts and actions around the word. One innovation helping me significantly is Dragon Dictate for Mac. Many people, like my almost sister-in-law, and blogger extraordinaire, Ali Edwards ( www.aliedwards.com ), pick one word to focus on for the entire year. Her word this year is “open.”

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Harvard Business Review

JUNE 15, 2012

"The study shows that owners of vehicles that fail an emissions test are 11 percent less likely to return to that facility the following year, which implies that those same customers also are less likely to use that business for future repairs and routine service," according to Working Knowledge. Yet, advertising isn’t going anywhere.

Environment 10

Environment Advertising Customer Loyalty Ethics 10

Harvard Business Review

DECEMBER 29, 2011

The video, an interview about his agenda-setting article, " Creating Shared Value ," kicked off a year of revisiting our current economic system across our book , blog , and magazine channels, and it produced some of our best rich media features: Illustrated timeline. Turn Customers into Promoters. The Good Company: Then and Now.

Video 14

Video Porter Charisma Customer Loyalty 14

Joseph Lalonde

MARCH 14, 2018

This includes not only books but various blogs and online resources. Bell, Customer Loyalty Consultant and author at [link]. is a Senior Consultant with NextMove and Partner at Innovation Partners International and author of Conversations Worth Having. I’m trying to focus on positivity and avoid negative things.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

APRIL 20, 2016

But there are parts of his book that should send shivers down the spine of anyone who uses the Internet — like his tale of writing blog copy that prioritizes lead generation above all else, to the point of explicitly eschewing smart content. It’s going to take a combination of business innovation and personal responsibility.

Cost 8

Cost Marketing Content Media 8

Harvard Business Review

APRIL 7, 2014

In business, if you’re not listening to the right customers, it can all disappear before you realize what’s happening. Many modern businesses take stock in the reality of disruptive innovation and try to react accordingly. Customers Disruptive innovation Strategy' I don’t believe these answers.

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8