Book Value Customer Loyalty Leadership Management 
Strategy Driven
SEPTEMBER 16, 2013
’ Here are the actions I have observed about leadership that are mandatory for leadership success. They’re internal actions that build trust, earn respect, and create a team of inspired people – inspired to be productive and do their best… Great leaders are value providers, not order givers. BUT not without gambling.
Strategy Driven
OCTOBER 21, 2013
The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Meanwhile, customers need help, service, and answers. Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Books typically valued from $14.95 – $29.95
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Strategy Driven
JUNE 2, 2014
Customer loyalty. Leadership support. Coach them; don’t manage them. MAJOR CLUE: The quality of salespeople and willingness of management to help and support are more than half of the answers. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.
Strategy Driven
JUNE 9, 2014
The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. Teach customer loyalty, not customer satisfaction.
Strategy Driven
OCTOBER 14, 2013
Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ ’ All employees feel valued and are happy to serve. And customers love it. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Why is this eye opening?
Strategy Driven
JULY 6, 2015
Here is John’s networking and leadership history in the Charlotte Chamber: Business Growth Network. A higher level membership that attracts more of the high-level business owners and managers. John says, “It's about the developing core networking places and participating, getting involved, and establishing a leadership position.
Strategy Driven
JUNE 15, 2015
I’m asked one question more than any other: “Jeffrey, how can I better manage my time?” I’m going to write a book on time management entitled, You Already Know What to Do, You’re Just Not Doing It. You don’t need a course in time management (which by the way I consider the biggest waste of time).
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