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Moving on from ROI to ROE, a Return on Empathy

Strategy Driven

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. Compare that to the familiar “We value your call” response. Businesses that practice genuine care earn the hearts and loyalties of customers.

ROE 50
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IT Organizations Built to Last

Strategy Driven

Innovation begins with management; by fostering a culture that prioritizes innovation, creativity is incentivized among team members. Customer centricity: It’s been proven that companies that prioritize their customers see greater business results and continually bring more innovative products to the market. No related articles.

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The 7 Silent Business Killers

Strategy Driven

3 Innovation is DOA. You need to re-energize innovation-fast. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). Train everyone (and I do mean everyone) in the tools and techniques of innovation. Throw a challenge down for an annual innovation award.

Price 92
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Are you a social sales pacesetter? Or are you losing business to one?

Strategy Driven

PERSONAL NOTE: When I saw the statistic that 68% of Facebook usage is mobile, I realized the revolution was in full swing and those not playing hard would lose sales, loyalty, goodwill, reputation, and profit. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Customers are social.

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Improve Marketing Emails to Boost Sales

Strategy Driven

Books typically valued from $14.95 - $29.95 Book value is not guaranteed. Pricing Strategy: Pricking the Veil of Value Exchange. What’s your proactive marketing approach to loyalty? The Emerging Strategy of Innovative Service. Name and address information required. Consider leaving a comment!

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Don’t just drink the water, eat it!

Strategy Driven

Your innovative ideas water. Once you get in the groove of innovation in creating ideas it will spill over to everything that you do. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! .

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How is a cup of coffee like a sale? When it’s with a customer!

Strategy Driven

It’s so unusual that customers will set the meeting, and then talk about how innovative it was. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! . Book value is not guaranteed.