Strategy Driven

OCTOBER 14, 2013

We were trained to greet and treat customers in a different way,” said one of the agents. Here is his eye-opening response about the big things Alaska does better than other airlines: It starts before training. They don’t just train front-line employees, they train all employees. Book value is not guaranteed.

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Strategy Driven

DECEMBER 11, 2013

Your company’s hiring managers are working tirelessly to write accurate job descriptions. You also need to factor in unnecessary loss of time for recruiting, training and productivity. ranked high in citing an impact on employee morale and cost to recruit and train another worker. Book value is not guaranteed.

Quality 68

Quality Pre-Employment Screening Talent Management Reference 68

Strategy Driven

SEPTEMBER 16, 2013

Great leaders train WITH their people, continuously. If training is to have a lasting value, it must have leadership support AND participation. Leaders must train to be better leaders. A coach and a teacher, not a manager or a boss. Books typically valued from $14.95 – $29.95

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Then train AND empower everyone with specific phrases and actions they can take on behalf of customers. Book value is not guaranteed.

Customer Loyalty 63

Customer Loyalty Reputation Loyalty Competitive Advantage 63

Strategy Driven

JULY 3, 2015

Today's workforce will need three times the amount of training that it now gets if the organization intends to stay in business, remain competitive and tackle the future successfully. Training is rarely allowed to be extensive. I conduct Executive Think Tanks for corporate management. Teaching-Training. One Size Fits All.

Education 50

Education Company Succession Mentor 50

Eric Jacobson

FEBRUARY 14, 2017

He is author of over 20 books on management, many translated around the world. His book, Charisma , has been translated into over 17 languages and his long running Essentials of Management was short-listed for Book of Year award by the Chartered Institute of Management.

Charisma 50

Charisma Ethics How To Human Resources 50

Strategy Driven

JUNE 2, 2014

On-going, on-demand weekly training and reinforcement to both help and support salespeople in the field or on the phone. Real-world, web-based training available on all mobile platforms. Ask yourself: What type of training am I offering that actually HELPS my team improve and make more sales? Coach them; don’t manage them.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

APRIL 17, 2014

A surprising fact is that the number one carriers of Sales Call Reluctance are sales managers, sales trainers, and motivational speakers. For example, in a training a sales manager says, “We all know people hate talking to sales people” or “Get out and sell, but don’t be a salesperson!” Book value is not guaranteed.

Competitive Advantage 68

Competitive Advantage Learning-by-Doing Training Content 68

Strategy Driven

NOVEMBER 21, 2013

This will require a dramatic shift in the way we train our leaders, managers, and team members, but it is the key to inventing new, more powerful futures together. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Name and address information required.

Six Sigma 65

Six Sigma Productivity Products Chief Executive Officer 65

Strategy Driven

APRIL 25, 2013

marketplace shortage of executives and managers with business acumen skills and the impact on companies with this skills deficiency. business acumen skills differences between executives and managers. trend towards and benefits of using business simulations over traditional classroom training. Book value is not guaranteed.

Execution 51

Execution Skills Strategy Business Simulation 51

Strategy Driven

FEBRUARY 7, 2013

The individualized leadership lessons enable managers to conduct training and/or group discussion sessions focused on a particular principle. Additionally, this segmentation allows the book to be used in daily reflection to help one hone his or her own leadership skills. . Books typically valued from $14.95 – $29.95

Resources 57

Resources Competitive Advantage Newsletter Tips 57

Strategy Driven

SEPTEMBER 5, 2014

Failures Make the Best Case Studies – Case studies of success and failure form the basis for planning, improvement, training and other business practices. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. Name and address information required. Consider leaving a comment!

Succession 80

Succession Due Diligence Budgeting Risk Management 80

Strategy Driven

OCTOBER 29, 2014

She designs and leads training and group planning experiences and creates learning tools and assessments to speed up group success. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. StrategyDriven Project Management Forum. Enjoy the powerful results that follow!

Efficiency 70

Efficiency Armstrong Human Resources Handbook 70

Strategy Driven

DECEMBER 23, 2013

Innovation begins with management; by fostering a culture that prioritizes innovation, creativity is incentivized among team members. Managing Change : Because technology is constantly evolving, it is imperative that companies – especially IT organizations – adapt these new technologies and build an expertise around them.

Organization 58

Organization Open-book Innovation Technology 58

Strategy Driven

OCTOBER 7, 2013

Martin agreed to help me get ‘in better physical shape’ at his training facility. He has been a trainer-consultant to athletes from the NFL, MLB, NBA, and has trained numerous Olympic medalists. My training is taking place at one of the facilities he licenses in his, ‘Training for Warriors’ program.

Training 51

Training Customer Loyalty Competitive Advantage Follow-up 51

Strategy Driven

MAY 14, 2014

If your company started out small, it may have seemed easy at first to manage your data. Syncing data is critical if you want to make sure everyone has access to up-to-date information, which is especially important for companies that manage mobile workforces. which offers the top-rated RoboForm Password Manager software.

Strategy 58

Strategy Directory System Competitive Advantage 58

Strategy Driven

DECEMBER 5, 2013

While this might have been the most efficient way to train assembly line workers during the Industrial Era, human capital is now the greatest resource for most companies. Unfortunately, contemporary management theory offers no alternatives to this style of organizing work and designing organizational structures.

Productivity 50

Productivity Products Six Sigma Competitive Advantage 50

Strategy Driven

APRIL 16, 2014

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Make Metrics Visible and Accessible – Having workers, managers, supervisors, and executives see metrics helps employees make decisions and take action.

Metrics 52

Metrics Process BPM KPI 52

Strategy Driven

JULY 23, 2015

He’s the managing director of thoughtLEADERS, LLC – a leadership development training firm. Books typically valued from $14.95 - $29.95 Book value is not guaranteed. Relate Articles: Complimentary Resource – The Next Step in Performance Management: Blending Formal and Social Approaches.

Team 50

Team Competitive Advantage McKinsey Energy 50

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 Train everyone (and I do mean everyone) in the tools and techniques of innovation. Your manufacturing manager has been producing your widgets for what seems like forever. 3 Innovation is DOA.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

DECEMBER 5, 2014

The following pointers are offered to companies who communicate with niche publics: Seek and train multi-cultural professionals. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. If not pursued in a sophisticated, sensitive way, good intentions will be wasted.

Diversity 88

Diversity Budgeting Open-book Risk Management 88

Strategy Driven

JUNE 26, 2014

I suggest starting with a small group of executives/managers who know the work of the department or division. (If With the managers: Begin with listing the customers – the people who receive or use the output. Explain how you built the first draft of the map with the managers, and what its components are.

Process 57

Process Strategy BPM Metrics 57

Strategy Driven

JULY 31, 2015

This review is the basis for most elements that will appear in a strategic plan, including the organization’s strengths, weaknesses, opportunities, threats, actions, challenges, teamwork, change management, commitment, future trends and external forces. It transcends customer service training. Book value is not guaranteed.

Article 50

Article Strategy Long-term Mentor 50

Strategy Driven

JUNE 15, 2015

I’m asked one question more than any other: “Jeffrey, how can I better manage my time?” I’m going to write a book on time management entitled, You Already Know What to Do, You’re Just Not Doing It. You don’t need a course in time management (which by the way I consider the biggest waste of time).

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

MARCH 10, 2014

Things like rundown hotels, lousy food in a restaurant, rude clerk in a retail store, long lines to be served, long waits on hold, not keeping up with technology, and poor management seem to be pervasive in our society. But there is a real answer: training. Books typically valued from $14.95 – $29.95

Collins 53

Collins Customer Loyalty Reputation Competitive Advantage 53

Strategy Driven

JANUARY 19, 2015

The person that trained it sucked. FORTH FAILURE: Senior management has not endorsed or used the process. Senior management won’t use the process themselves. Poor training by the launch person. Books typically valued from $14.95 – $29.95 Book value is not guaranteed. The process is old.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

APRIL 7, 2014

From there, I am going to send out a master email every week with the subject line “Build your own or expand your existing sales training business.” It will make NO promises other than “start or build your own sales training business using my material and my brand.”. Books typically valued from $14.95 – $29.95

Media 51

Media Video Customer Loyalty Competitive Advantage 51

Strategy Driven

AUGUST 24, 2015

Employees are not present to serve management or reinforce bureaucracy. Managers have the ability to track progress toward department goals. Trying to create an environment that is measurement friendly also involves a change agent— someone to lead this effort and manage the change process within an organization.

Organization 50

Organization Human Resources Bureaucracy Competitive Advantage 50

Strategy Driven

JULY 6, 2015

How to hire, fire, train, and market business. A higher level membership that attracts more of the high-level business owners and managers. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 16, 2015

Learn to make change, not just manage it. Murphy is an award-winning author, speaker, business consultant, whose most recent book is Zentrepreneur : Get Out of the Way and Lead. In 1988 he left corporate management to start his consulting company. He has now trained tens of thousands of people from dozens of countries.

Critical Success Factor 50

Critical Success Factor Six Sigma How To Resistance 50

Strategy Driven

MARCH 12, 2014

Most leaders are ill equipped, and have had very little, if any, training or good experience in this area. Then manage the emotions by allowing their voice to be heard and engage in solutions as much as they can. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Competitive Advantage 51

Competitive Advantage Strategic Planning Guidelines Diversity 51

Strategy Driven

MAY 7, 2014

Are the hours longer, is there travel, do you have to manage others? Make sure your work is truly adding value to your company/organization and be prepared to prove it. If you don’t know, you’re missing the train. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Objective 51

Objective Competitive Advantage Self-aware Strategic Planning 51

Strategy Driven

NOVEMBER 25, 2013

I define churn as management’s inability to keep customers loyal. Why doesn’t management have the intestinal fortitude to present that as a dollar amount? Customer relationship management is the most purchased, least-used, and least-adopted software in the history of computers. Book value is not guaranteed.

CRM 58

CRM Customer Loyalty Competitive Advantage Belief Systems 58

Strategy Driven

MARCH 2, 2015

Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JUNE 9, 2014

The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. Books typically valued from $14.95 – $29.95

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

FEBRUARY 24, 2014

Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Travel Seminar 51

Strategy Driven

AUGUST 4, 2014

Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67