Eric Jacobson

JANUARY 17, 2015

"Today''s customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping. When was it started?

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Lead Change Blog

DECEMBER 20, 2018

Development Debunked. Developing employees. What IF… you could more easily and frequently engage in the career development. it was possible for career development to be integrated into the work. it was possible for career development to be integrated into the work. That’s why we’ve written this book.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Leading Blog

APRIL 8, 2020

To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

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Crisis Short-term Customer Loyalty Long-term 326

Leading Blog

DECEMBER 5, 2012

The seven facts he presents are clearly articulated in this very straightforward book. Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is.

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Automotive Customer Loyalty Open-book Definition 285

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. .

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Levitt Godin Customer Loyalty Airlines 150

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand. The boss will never go for that.&#

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Loyalty Blog Leadership Brand 390

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. Noah Fleming Fortunately, in Fleming's timely and intensively relevant book , he shows you through strategies, exercises and examples what to do.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. Each chapter in the book looks at several companies that do well on each function, with a deep dive on one company in particular. What are some ways to cultivate and develop this skill?

Strategy 140

Strategy Venture Capitalist Innovation Company 140

Eric Jacobson

JULY 30, 2023

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 74

How To Customer Loyalty Operations Objective 74

Eric Jacobson

OCTOBER 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 93

How To Customer Loyalty Operations Objective 93

Skip Prichard

OCTOBER 3, 2022

His book, Deep Purpose: The Heart and Soul of High-Performance Companies , is written after extensive research on the fatal mistakes leaders make in this area. I recently spoke with him about his research and book. . How do leaders best develop these skills? He is an author, speaker, and frequent media guest.

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Short-term How To Long-term Operations 113

Eric Jacobson

DECEMBER 6, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Lead Change Blog

SEPTEMBER 1, 2015

Taking a large, national chain that had decreased in popularity for various reasons over a number of years and once again winning customers’ loyalty: extremely difficult. I think it’s really important to look at leadership as not just another step up the career ladder, but a opportunity to give back using your own unique set of skills.

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Resources Customer Loyalty Open-book Commitment 150

Eric Jacobson

SEPTEMBER 23, 2014

Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. Develop a repertoire of short, easy to remember phrases around issues that are important to customers. Practice until the words come naturally. Communicate with silence.

Tips 101

Tips Customer Loyalty Loyalty Stress 101

Eric Jacobson

JULY 5, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Women on Business

DECEMBER 8, 2010

What do you your customers believe and understand about your brand? Using “Buddy the Elf” as an example for the four steps to brand building, this week we’ll discuss steps three and four: developing brand identification and meaning, and developing relationships with customers. What would you think then? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Skip Prichard

OCTOBER 20, 2020

She started the Women’s Entrepreneurial Center and the Decatur, Georgia branch of the Small Business Development Center. Her book, Profit or Wealth: Simple Rules for Sustainable Business Growth includes numerous helpful financial lessons for business owners. I reached out to talk about her book. Leaders must watch cash.

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Loyalty Long-term Bottom-up Proposal 131

Eric Jacobson

FEBRUARY 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the new book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

MARCH 31, 2014

Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. Develop a repertoire of short, easy to remember phrases around issues that are important to customers. Practice until the words come naturally. Communicate with silence.

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Tips Customer Loyalty Loyalty Stress 78

Michael Lee Stallard

NOVEMBER 9, 2010

Organizations that have heart and soul enrich their owners, customers and communities in both economic and non-economic ways. If I owned that jewelry store I would encourage everyone on the staff to be intentional about developing heart, soul, mind and strength. Many customers can sense this. What do I mean by heart and soul?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Eric Jacobson

DECEMBER 1, 2013

Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. Develop a repertoire of short, easy to remember phrases around issues that are important to customers. Practice until the words come naturally. Communicate with silence.

Customer Loyalty 92

Customer Loyalty Loyalty Tips Stress 92

Women on Business

DECEMBER 2, 2010

But let’s assume that Buddy is indeed an elf, developed and created by the North Pole to fill a need…to make toys. Building Customer Loyalty Building customer loyalty by being loyal to them. If Buddy was originally trained to be a toymaker, how well did he compete against the other elves?

Brand 215

Brand Press Release Discount Customer Loyalty 215

N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

Restructuring 287

Restructuring Blog CEO Brand 287

Strategy Driven

NOVEMBER 12, 2012

I immediately made a lifelong goal to read a thousand books. I love the hardbound vintage book, but I’m finding that reading on my iPad’s Kindle app provides the perfect strategy to increase my desire to read in spare moments. Here’s my list of must read books: 1. Written just two years later, this book is an unknown gem.

Books 56

Books Open-book Benchmarking Godin 56

Strategy Driven

JANUARY 4, 2016

I have hundreds of hours of sales, customer loyalty, attitude, trust, and personal development training available, ( GitomerLearningAcademy.com ) and my inside team will be the first to take advantage of it. Study the history of sales and personal development more. I will complete three books this year.

Customer Loyalty 50

Customer Loyalty Seminar Loyalty Objective 50

The Practical Leader

FEBRUARY 13, 2012

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. ” Ya gotta love it!

Airlines 53

Airlines P&L Collins Leadership 53

Chart Your Course

AUGUST 14, 2012

Here are seven steps to build customer loyalty. In the book, From Good to Great, Jim Collins said, “People are not your most important asset, the RIGHT people are.” Outline the behaviors of how employees should act, speak and respond to customer needs and requests. Select the right people.

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Newsletter CRM Customer Loyalty Collins 154

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. Creating “happiness” is not just an altruistic thing to do. No excuses.

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Newsletter Insurance Class Workshop 165

Strategy Driven

JUNE 9, 2014

The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. Teach customer loyalty, not customer satisfaction.

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Customer Loyalty B2C Reputation CRM 63

Strategy Driven

MAY 16, 2016

How did you develop yours? Mine came from a combination of home environment, books, education, mentors, personal development programs, personal experience, and observations. Growing up on a farm in Idaho, Jim developed principles and philosophies that were gleaned from his dad and his first employer and mentor, Earl Schoaff.

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Succession Education Mentor Customer Loyalty 51

Strategy Driven

FEBRUARY 29, 2016

Knowing what one wants is the first and, perhaps, the most important step toward the development of persistence. Self-reliance can be developed through the principle described in the chapter on autosuggestion). Sympathy, understanding, and harmonious cooperation with others tend to develop persistence. Definiteness of purpose.

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Definition Cooper Absenteeism Customer Loyalty 50

Skip Prichard

JUNE 26, 2019

In his book Outsizing: Strategies To Grow Your Business, Profits, And Potential , Steve Coughran tackles these questions. My research led me to develop the six-step process that allows companies to outsize: (Copyright Steve Coughran, Used by Permission). Poor customer service is a killer of customer loyalty.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

APRIL 11, 2016

This is the tenth anniversary of the Little Gold Book of Yes! In this year’s edition – ironically the 10th printing of the book, I have added content, new ideas and new lessons. MIND THE GAP: As you rate yourself, you will develop gaps – or opportunities as I prefer to call them.

Self-aware 50

Self-aware Open-book Customer Loyalty Books 50

Strategy Driven

APRIL 18, 2016

“Thoughts are things” is the title and the first words of the first chapter in the immortal Napoleon Hill book, Think and Grow Rich. Your mind will seek to develop the picture… Do not build up obstacles in your imagination.”. Hold this picture tenaciously. Never permit it to fade.

Succession 50

Succession Customer Loyalty Seminar Books 50

Strategy Driven

AUGUST 11, 2014

My personal development, and real creative thinking, began when I read Think and Grow Rich, by Napoleon Hill, in 1971. Most notable to me are How to Sell Your Way Through Life (the best sales book of all time), and The Master Key to Riches (the follow-on elaboration of Think and Grow Rich ). Book value is not guaranteed.

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Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

OCTOBER 26, 2015

In fact, you may have never read a book on the subject of attitude. You determine the way you think about, develop, and deliver your attitude. In my Little Gold Book of YES! Books have been written on attitude that you have not exposed yourself to. Most people don’t live the essence of attitude. You included.

How To 50

How To Customer Loyalty Seminar Definition 50

Strategy Driven

MAY 23, 2016

Each employee has the responsibility of representing their company to their customers in a way that reflects the image and reputation needed to build or maintain a great reputation and a leadership position. Anything less than “best” is not acceptable. But here’s the secret: Don’t do it for your company – do it for yourself.

Company 51

Company Advertising Merchandising Retail 51