Coaching Tip

SEPTEMBER 26, 2013

The only way to succeed in today’s media-driven marketplace as an entrepreneur is to build a brand and viable market share. What is a Market Presence? Marketing presence is the message your organization communicates to its prospect and customer base. A Feminine Leadership Way of Doing Things. Related articles.

Marketing 97

Marketing Self-aware Customer Loyalty Short-term 97

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. In fact, I doubt this type of outreach is even on a marketing team’s mindset.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. Noah Fleming Fortunately, in Fleming's timely and intensively relevant book , he shows you through strategies, exercises and examples what to do.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . When asked about one of the best moments he has had professionally, Chip shared, “Watching my books hit the national best seller list. Being on CNBC, Fox Business, CNN and ABC pitching a new book.

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Levitt Godin Customer Loyalty Airlines 150

Eric Jacobson

JULY 30, 2023

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 74

How To Customer Loyalty Operations Objective 74

Eric Jacobson

OCTOBER 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 93

How To Customer Loyalty Operations Objective 93

Leading Blog

DECEMBER 5, 2012

The seven facts he presents are clearly articulated in this very straightforward book. Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

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Loyalty Blog Leadership Brand 390

Eric Jacobson

DECEMBER 6, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

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How To Customer Loyalty Operations Objective 65

Skip Prichard

OCTOBER 3, 2022

His book, Deep Purpose: The Heart and Soul of High-Performance Companies , is written after extensive research on the fatal mistakes leaders make in this area. I recently spoke with him about his research and book. . But true leadership means going beyond the numbers and the operational details. ” -Ranjay Gulati.

Short-term 113

Short-term How To Long-term Operations 113

Eric Jacobson

JULY 5, 2022

Having conducted extensive field research, Ranjay Gulati , author of the book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Customers always have and will be the most valuable asset of every successful business. Retention Is Key.

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Quality Succession White Paper Customer Loyalty 182

Eric Jacobson

FEBRUARY 7, 2022

Having conducted extensive field research, Ranjay Gulati , author of the new book, Deep Purpose , The Heart and Soul of High-Performance Companies , reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. “My Gulati : A key insight in my book is that purpose is not a tax on business.

How To 65

How To Customer Loyalty Operations Objective 65

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

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Brand Press Release Discount Loyalty 237

N2Growth Blog

JANUARY 3, 2011

They don’t sit idly by and watch the business lose market share, suffer margin erosion, see their competitive value propositions vaporize, or watch their brand go into decline. This isn’t rocket science, rather it’s just plain-old, good leadership. They make changes.

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Restructuring Blog CEO Brand 287

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. Leverage the Social Web to Define Your Personal Brand Personal branding is absolutely essential in the world of the.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

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CEO Productivity Products Loyalty 66

Strategy Driven

OCTOBER 19, 2015

If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Are those the values you bring to the table?

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Mission Statement Customer Loyalty Loyalty Seminar 50

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Excerpt from Law 12: Serve Memorably from my Jeffrey’s new book, 21.5 FREE COPY of a StrategyDriven Expert Contributor book †. Books typically valued from $14.95 – $29.95 Book value is not guaranteed.

Customer Loyalty 63

Customer Loyalty Reputation Loyalty Competitive Advantage 63

Strategy Driven

JUNE 2, 2014

Customer loyalty. What is your sales team doing this year to dominate the market and the competition? What are you doing to create real value for customers and prospects in your sales presentation? Leadership support. FREE COPY of a StrategyDriven Expert Contributor book †. Book value is not guaranteed.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

JUNE 9, 2014

The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. Teach customer loyalty, not customer satisfaction.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Tanveer Naseer

AUGUST 16, 2011

After reading his new book, Reputation Rules: Strategies for Building Your Company’s Most Valuable Asset , I invited Daniel to share his insights on crisis management and its impact on an organization’s reputation with my readers. By delegating these decisions to any functional unit managers effectively abdicate their responsibility.

Crisis Management 193

Crisis Management Crisis Management Reputation 193

Strategy Driven

JULY 7, 2014

A marketing approach that tells me how I win, not who you are. Social messages that your prospective customer can find. Earn customer loyalty. Loyalty is earned slowly over time. FREE COPY of a StrategyDriven Expert Contributor book †. Books typically valued from $14.95 – $29.95 The New Way.

Loyalty 57

Loyalty Customer Loyalty Price Reputation 57

Steve Farber

MARCH 13, 2017

And Jill Lublin, author of the new book The Profit of Kindness , claims that “kindness is the new currency” of the marketplace. In her book, Lublin takes a deep look at seven “pathways to profit”: compassion, flexibility, patience, positivity, generosity, gratitude, and connection. Follow the Right Path.

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P&L Company Hotels Policies 99

Strategy Driven

AUGUST 4, 2014

You say you must become an expert at what you’re trying to sell to have any hope of future success but what I’m selling requires loads of previously acquired knowledge and the ability to implement that knowledge in a world where the market is constantly changing. FREE COPY of a StrategyDriven Expert Contributor book †.

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Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

The Practical Leader

FEBRUARY 13, 2012

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. ” Ya gotta love it!

Airlines 53

Airlines P&L Collins Leadership 53

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. 9) Customer and market focus. Instant download.

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Newsletter Insurance Class Workshop 165

Strategy Driven

MAY 23, 2016

Companies spend millions, sometimes billions of dollars in advertising, branding, merchandising, strategizing, and every other element of marketing that they believe will bring business success. But if there are people involved, marketing means nothing if the people are not great. Anything less than “best” is not acceptable.

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

FEBRUARY 17, 2014

They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. SECRET: They don’t use the slide deck provided by marketing, because it didn’t help them make a sale.). Customers ask their advice before they buy. They are experts about their product and their market.

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

JUNE 24, 2013

Even fewer companies and salespeople understand that business social media must be combined with, in conjunction with, and in harmony with all other internet and face-to-face marketing outreaches. Bought The Little Red Book of Selling , or one of my other 11 books. Value in the messages you tweet, post, and share. Study them.

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Media Seminar Follow-up Customer Loyalty 70

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Book value is not guaranteed.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

NOVEMBER 25, 2013

Salespeople are missing huge opportunities for engagement and opportunities to gain response from customers by not being imaginative or creative in their communications. Show me a slide deck prepared by marketing, and I’ll show you a boring message. FREE COPY of a StrategyDriven Expert Contributor book †.

CRM 58

CRM Customer Loyalty Competitive Advantage Belief Systems 58

Strategy Driven

DECEMBER 8, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Book value is not guaranteed.

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62

Strategy Driven

MAY 5, 2014

In order for salespeople to feel ‘in the groove,’ and get the sales rhythm, there has to be leadership support, and there has to be leadership encouragement. Leadership has to change the word accountability to the word responsibility. And that value must be perceived as value by the customer. Here are the 7.5

Planning 51

Planning Belief Systems Customer Loyalty Reputation 51

Strategy Driven

JULY 8, 2013

With all the dumb laws on the books these days, you’d think they’d have one smart one for taking responsibility. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Objective 78

Objective Customer Loyalty Seminar Books 78

Strategy Driven

MARCH 30, 2015

Reach and engage customers and prospects socially. Seek leadership positions in every group you join. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! GIVE referrals.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50