N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

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Restructuring Blog CEO Brand 287

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

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Brand Press Release Discount Customer Loyalty 215

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Same with Apple.

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ROI Media Customer Loyalty Webinar 66

Eric Jacobson

NOVEMBER 13, 2019

Earlier this year brought the release of the book, Unlocking The Customer Value Chain , by Thales S. He shows in his book how and why consumer industries are disrupted and what established companies can do about it—while highlighting the specific strategies potential startups use to gain a competitive edge.

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Business Model Technology Books Industry 50

Strategy Driven

JANUARY 5, 2015

The Tech Trends Report also found that the gaps in IT skills that used to exist within these core segments are starting to narrow as organizations are uncovering the skill sets needed to use these technologies to their full advantage. FREE COPY of a StrategyDriven Expert Contributor book †. Book value is not guaranteed.

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Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

MARCH 10, 2014

Jim Collins immortal business bestseller, Good to Great , created a revolution in many businesses and an explosion in book sales. The book was adopted, adapted, taught, and implemented. The real issue is, and the thing that has always bothered me about the book, is that the beginning premise assumes you are ‘good.’

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Collins Customer Loyalty Reputation Competitive Advantage 53

Strategy Driven

APRIL 30, 2012

Guidelines of phone use have significantly changed because of technology availability. That was a technological EON ago. Your phone holds technological mysteries and magic that can make your hours pay higher dividends once you master them. Remember your early texts – a-b-c-(oh crap)-2. Cellular phones are smart these days.

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Guidelines Customer Loyalty Seminar Hotels 50

Strategy Driven

AUGUST 20, 2012

I just finished his biography and it was as compelling a book as Atlas Shrugged. As I was reading the Walter Isaacson Steve Jobs biography (a book I could NOT put down), I got goosebumps when Jobs got fired from Apple after a decade of it being his creation and child. The hardbound book is being taken over by an e-book.

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Open-book Customer Loyalty Seminar Books 50

Strategy Driven

SEPTEMBER 23, 2013

Question from a fan: Hi Jeffrey, I just purchased your new book on the 21.5 NOTE WELL: You can only SELL at your place – but customers can BUY anyplace in the world – any time of the day or night. No personal website, no personal brand, no social media interaction, and not taking advantage of smartphone technology.

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Media Advice Customer Loyalty Competitive Advantage 63

Strategy Driven

JANUARY 20, 2014

LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Achieve big.

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Succession Customer Loyalty Competitive Advantage Content 50

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. As social media helps shift power to individual citizens and employees, leadership itself must shift with it.

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How To Airlines Media Innovation 110

Strategy Driven

JANUARY 6, 2014

Technology shifts. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

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Goal Incentives Objective Customer Loyalty 50

Strategy Driven

SEPTEMBER 10, 2012

In your newest book Social Boom you say that social media is the new cold call. Is it true that many leaders are not keeping up with changes in the market, changes in technology, and changes in human capital needs? When they are not on top of market changes and technology updates, they are giving their people permission to do the same.

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Globalization Mission Statement Human Capital Seminar 50

Eric Jacobson

FEBRUARY 22, 2021

“Marketing today is at the brink of unprecedented disruption”, explains, Raja Rajamannar , author of the new book, Quantum Marketing. “An An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.”

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Marketing Loyalty Brand Customer Loyalty 65

Strategy Driven

NOVEMBER 8, 2010

Social Nation : How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business by Barry Libert It’s time to join Social Nation and prosper! The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

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Media Follow-up Software Newsletter 50

Eric Jacobson

MAY 28, 2021

“Marketing today is at the brink of unprecedented disruption”, explains, Raja Rajamannar , author of the book, Quantum Marketing. “An An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.”

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Harvard Business Review

DECEMBER 14, 2011

Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.

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Company Heskett Ryan Audience 17

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

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Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

JANUARY 19, 2011

Three key aspects of Ford's sustainability strategy strike me as critical, and show the company's real leadership: It's based on hard science. The 2011 Ford Explorer, for example, is using EcoBoost engine technology to improve fuel efficiency by 25%. But it's very smart.

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Strategy PPM Long-term Short-term 15

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Reallocate advertising and marketing dollars to customer experience.

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Company P&L Bottom-up Advertising 71

Harvard Business Review

NOVEMBER 22, 2017

The idea that organizational structure follows strategy is not new — business historian Alfred Chandler laid this out in 1962 in his book Strategy & Structure. And finally, does the operating model support the company’s strategic mission with the right combination of people, process, technology, and tools?

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Strategy Company Banking Apparel 8

Harvard Business Review

DECEMBER 17, 2014

And the more growth opportunities stretch beyond a company’s current capabilities, the more the company needs to build systems to manage the unique nature of these opportunities (the kind we describe in more depth in our recent article “ Build an Innovation Engine in 90 Days ” and our 2012 e-book Building a Growth Factory ).

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Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

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P&L Banking Marketing Call Center 10

Harvard Business Review

AUGUST 16, 2016

GE vice chairman Beth Comstock spoke to the issues of speed and continual customer input in a 2014 interview, when she said, “We work in these very complex, deep industrial technologies. You want to get as close to perfection in some of these technologies as possible, but the goal also has to be progress, not just perfection.

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Company Airlines Ries Survey 8