Books Development Hypercompetition Operations 
Harvard Business Review
MAY 28, 2015
Organizations develop processes through repeated problem solving. The Future of Operations. The latter are troublesome because the knowledge base and skills required to operate in the new realm are so fundamentally different. Managers constantly try to fit new market needs to existing processes and routines. Insight Center.
Harvard Business Review
DECEMBER 20, 2016
So when I asked Mark Krolick—managing director of marketing and product development at United Airlines—about the hypothesis that having more superconsumers as leaders or employees enhances business performance, he smiled. In fact, she literally wrote the book on it. They will benefit the most from being mentored.
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