Leading Blog

JANUARY 16, 2019

They will view their current operating model and customer offerings as merely a means to achieve their larger purpose and should, therefore, be able to change direction more easily when market forces require a more radical shift. is a short but well thought out book. Leadership Blind Spot #2: Story. What Are Your Blind Spots?

Hotels 314

Hotels Strategy Learning-by-Doing Organization 314

Strategy Driven

NOVEMBER 25, 2019

Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. This is where hotel marketing comes to the fore, because it includes a range of strategies that can be combined into one cohesive marketing campaign.

Hotels 81

Hotels Marketing Tips Audience 81

Great Leadership By Dan

OCTOBER 2, 2012

Why shouldn’t there be something, other than a book and a “good luck” handshake, to offer a newly promoted or soon to be promoted senior manager to help them be successful in their new role? In my opinion, Scott’s book is one of the best on senior leadership transitions, and much of the program will be based on its principles.

Freedman 230

Freedman Executive Coaching Participative McCarthy 230

In the CEO Afterlife

NOVEMBER 13, 2017

When my business book Do Less Better was published, I had the pleasure of meeting National Post journalist Peter Kuitenbrouwer who interviewed me about the challenges facing an ex-CEO hell-bent on finding a publisher for his historical fiction manuscript. publishing house released Mr. Bell’s first book. Last month, a U.S.

CEO 100

CEO Golden Parachute Books Brand 100

In the CEO Afterlife

NOVEMBER 13, 2017

When my business book Do Less Better was published, I had the pleasure of meeting National Post journalist Peter Kuitenbrouwer who interviewed me about the challenges facing an ex-CEO hell-bent on finding a publisher for his historical fiction manuscript. publishing house released Mr. Bell’s first book. Last month, a U.S.

CEO 100

CEO Golden Parachute Books Brand 100

Marshall Goldsmith

FEBRUARY 8, 2018

Author or editor of 29 books. Liz Wiseman – Author of the best-selling books: Rookie Smarts and Multipliers. Author of several New York Times and Wall Street Journal best-selling books. Deepa Prahalad – Focused on design and emerging markets. Author of three books on nation building.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Terry Starbucker

MAY 21, 2017

It’s one of my favorite chapters from my “More Human” book manuscript, a project that has yet to fully see the light of day (and that’s another blog post in and of itself, but I’ll save it for another time). Maybe all wasn’t lost to the marketing holding pattern after all. It was time to call an audible.

Succession 253

Succession Leadership Commitment Travel 253

Next Level Blog

NOVEMBER 5, 2010

  Through her company, Hooks Book Events , my friend Perry Hooks arranged to give 200 copies of a new book about women combat veterans called When Janey Comes Marching Home to wounded warriors and their families going through rehabilitation at Walter Reed Army Medical Center. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

Sales Wolf Blog

AUGUST 30, 2010

Wally Bock, Three Star Leadership : Simple Leadership Basics - Leadership is a discipline awash in thousands of books, articles, videos, and white papers attempting to find and share the secrets to being an effective leader.  Wally suggests keeping it simple and focusing on the basics.

Blog 124

Blog Maslow Talent Management Human Resources 124

LDRLB

MAY 26, 2014

I’ve really enjoyed that for this book. Talk about some of the ideas that kind of led you both to wanting to write this book, and then we’ll get into what this term big bang disruption means. We’re glad to hear that you thought the article worked as an entire book. LARRY: Sure. Thank you, by the way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 404

Blog Hotels Follow-up Brand 404

Strategy Driven

JULY 13, 2011

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. People can even book flights through voice-enabled Google Search. Insight Center.

Travel 8

Travel Industry Hotels Airlines 8

Harvard Business Review

APRIL 4, 2016

So far, the theory behind this laissez-fair regulatory approach — which many in Silicon Valley are happy to endorse — is that platform companies define new markets for which regulators were not prepared, and as such can’t be regulated in the same way as legacy companies. In contrast, in the U.S., In contrast, in the U.S.,

Hotels 8

Hotels Disintermediation Real Estate Franchising 8

Harvard Business Review

JUNE 24, 2015

Let’s consider first the example of Blink Booking , which Rebeca Minguela started in 2011 after graduating from HBS. based Hotel Tonight , a last-minute online-booking service founded in 2010. She identified her home country of Spain as a great market to port the model to. Insight Center. Growing Digital Business.

Business Model 8

Business Model Hotels Supply Chain Globalization 8

Harvard Business Review

SEPTEMBER 21, 2015

Lotta Tindal, the chief marketing officer for the Dutch hospitality group Ervaring Hotels & Resorts, hadn’t wanted to come to the presentation, but Gerard Bakker, Ervaring’s CFO, had twisted her arm. hotel brands — and was looking for more. “Stop acting like a teenager,” he joked.

Case Study 8

Case Study Travel Hotels NPV 8

Harvard Business Review

SEPTEMBER 21, 2016

They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers. Village matchmakers started making their living organizing marriage markets millennia ago. After all, platforms, including disruptive ones, are nothing new. Airbnb is the one exception.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change. It must be marketing. And she put marketing in charge of an organization-wide growth program. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Go for the best.

Hotels 16

Hotels Entrepreneur Advertising Case Study 16

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Go for the best.

Hotels 15

Hotels Entrepreneur Advertising Case Study 15

Harvard Business Review

JUNE 8, 2015

Under the banner of Star Alliance, these companies started sharing resources such as sales offices, maintenance facilities, operational staff, and seating capacity. Scalability of operations. The Future of Operations. In addition, they can use and share mileage points across these numerous organizations. Insight Center.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

JUNE 26, 2013

In the early days of the Internet, services such as eBay and Craigslist revolutionized secondary markets, making it easy for individuals to buy and sell used goods. In some cities, for example, sharing economy services have been banned under laws that prohibit unlicensed hotels, taxicabs, and other professional services.

Hotels 8

Hotels Disruptive Innovation Licensing Efficiency 8

Harvard Business Review

APRIL 19, 2017

I’ve learned that truth from 40 years of conducting research in the fields of services marketing, service quality, and health services. One such decision should concern circumstances under which customers are forcibly expelled from the premises, whether an airplane cabin, a hotel lobby, or a sports venue. Use realistic slogans.

Company 9

Company Airlines Meyer Hotels 9

Harvard Business Review

MAY 2, 2011

Rather, they focus on markets (anonymous agglomerations of customers) rather than on any real, living, breathing individual customer. Most recognize that there are no truly mass markets any more. But we must go beyond looking at market segments and niches to embracing the truism that every customer is his own market.

Mass Marketing 11

Mass Marketing Market Segmentation Travel Marketing 11

Harvard Business Review

MAY 11, 2016

Matchmakers, the subject of our new book , make it easy for two or more groups of customers, like drivers and riders in the case of Uber, to get together and do business. They operate platforms that make it easy and efficient for participants to connect and exchange value. Strategy & Execution Book. Adapted from.

Participative 8

Participative Business Model IPO B2B 8

Harvard Business Review

NOVEMBER 11, 2015

But then T&T’s chief operating officer, Jim Zappa, had pulled her aside to tell her the shocking news: A garment factory in Bangladesh that produced and packaged merchandise for T&T and other retailers had collapsed in the middle of a workday. “What’s your view on keeping operations in Bangladesh?

Supply Chain 8

Supply Chain Case Study Merchandising Hotels 8

The Horizons Tracker

JULY 20, 2020

Many businesses have shut down, with many more having to drastically alter their operations to support social distancing or new patterns of consumer behavior. A new report from EIT Health aims to uncover the state of the market across Europe, and especially the challenges startups still face in selling into the sector.

Innovation 103

Innovation Govindarajan Short-term Banking 103

Harvard Business Review

JULY 31, 2017

Digital technology has been roiling markets and disrupting companies for more than two decades, but despite that lengthy history, incumbents are still struggling to enact and deliver on digital transformations. Accor, which is opening its online booking platform to independent hotels offers a good case.

Strategy 8

Strategy ROI Technology Cost of Capital 8

Harvard Business Review

SEPTEMBER 29, 2011

Improving performance by investing in new high-profile marketing campaigns and product and process innovations may be the strategy of a brave few (whom, research and history tell us, will reap disproportionate benefits in the recovery). If you run hotels, offer WiFi in the lobby for five hours after checkout. Don't opt out of the game.

How To 12

How To Trends Hotels Cost 12

Strategy Driven

OCTOBER 4, 2013

For many years, we will be measuring how loss of corporate credibility has tainted all facets of business, in terms of remediation, replacement, litigation, make-good, rework, damage control, recovery process, settlements to victims, decreased stock market value and sagging retail sales. Rebuilding the community image.

Crisis 84

Crisis Airlines Transportation Crisis Management 84

Harvard Business Review

MARCH 29, 2011

Beatriz Soto greeted Fernando Ruiz, the COO of Alegre Hotels, as he stepped out of his taxi into the Cozumel sunshine. The hotel looked fabulous — five-star, just as they'd intended. Have the bookings picked up?" She led him down a long corridor to a door marked "Hotel Manager." Welcome, welcome." How is it going?".

Case Study 10

Case Study Hotels Price Decentralization 10

Harvard Business Review

JUNE 17, 2014

The publishing group Hachette has been in a public fight with Amazon for the last month ; Amazon wants Hachette to cut its prices on books and e-books. Most people think Amazon has the upper hand, since books not available there are almost invisible, and since Amazon’s book business is just a fraction of its overall revenue.

Airlines 8

Airlines Hotels Constraint Incentives 8

Harvard Business Review

JULY 26, 2017

According to the advertising and marketing advisory firm BIA/Kelsey , calls to businesses are expected to exceed 169 billion per year by 2020. The challenge is particularly acute for businesses that operate in categories such as insurance, lending, travel, or healthcare.

Hotels 8

Hotels Brand Advertising Follow-up 8

Harvard Business Review

MARCH 14, 2017

In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors.

Loyalty 10

Loyalty Customer Loyalty Travel Hotels 10

Harvard Business Review

APRIL 20, 2016

Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

OCTOBER 27, 2016

How competitive is our market economy? Antitrust regulators already struggle to keep markets competitive. We are increasingly realizing the market failures and shortcomings of U.S. Here we consider the use of a single pricing algorithm to determine the market price charged by numerous users. Not as much as it ought to be.

Price 8

Price Incentives Marketing Learning-by-Doing 8