article thumbnail

The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

The result is a case study in the cost of ignoring employees. 07-through Thorough: The model also emphasizes focusing on long-term sustainability, over short-term gains. Ultimately, this lead to the costly operational failure and reputational damage​​. The root-cause of Southwest’s meltdown?

Airlines 130
article thumbnail

Always Day One

Leading Blog

He presents case studies of these five tech giants in Always Day One. The case studies also provide ample examples of pitfalls we should avoid too. And when people bought in, they brought him ideas—tough ideas that required rethinking how the company operated—and those ideas ultimately saved Facebook from disaster.”.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mastering the Middle: Unlocking Your Company's Hidden Potential.

Rich Gee Group

They are tasked with translating strategic direction into operational reality, managing teams, and dealing with the practicalities of day-to-day work. Strategic Thinking: While they're closer to operational details, middle managers also need to be able to think strategically.

article thumbnail

2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

Find HR’s hand (in a good way) in everything as an enabler and contributor to operations flowing all the way through to customer/client satisfaction. With a diverse background in human resources, information technology, and operations, his business and leadership acumen is only exceeded by his commitment to making others better.

article thumbnail

Apprenticeship Levy flexibility and productivity

Chartered Management Institute

As a result, businesses are experiencing reduced output, reduced long term growth plans and decreased staff morale and wellbeing. Learning and Work Institute Short-term focus: Employers tend to prioritise immediate business needs rather than longer-term strategic requirements or broader economic needs.

article thumbnail

Apprenticeship Levy flexibility and productivity

Chartered Management Institute

As a result, businesses are experiencing reduced output, reduced long term growth plans and decreased staff morale and wellbeing. Learning and Work Institute Short-term focus: Employers tend to prioritise immediate business needs rather than longer-term strategic requirements or broader economic needs.

article thumbnail

Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Customer complaints are down from one a week to one a quarter. And read on… there are even more!