Marshall Goldsmith

FEBRUARY 8, 2018

Deepa Prahalad – Focused on design and emerging markets. Forbes – #1 Leader in Retail. Telisa Yancy – Chief Marketing Officer at American Family Insurance. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. World authority on project management. Non-profit CEOs.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

OCTOBER 3, 2018

About 30 minutes prior to her weekly one-on-one with the CEO, the chief marketing officer at a multibillion global financial services firm received a cryptic email from him with the subject line “The Trouble with CMOs.” Finally, the CMO began insisting that marketing deliver greater financial accountability.

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

MARCH 4, 2011

For retailers, the future of shopping is here and many are scrambling just to keep up. Some retailers are responding with clever innovations. And we've all seen Apple apply IT to out-retail pretty much everyone else. But many retailers seem a bit overwhelmed. That is a battle most retailers will lose.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

APRIL 18, 2014

The company was hell-bent on entering a new market but knew it had to automate its warehouse to do so. The malfunction caused major delays shipping toys to retailers. Not surprisingly, many of those retailers refused to pay when the toys finally did arrive, too late for the holiday season. Forecasting acumen.

CFO 8

CFO Venture Funding IPO Retail 8

Harvard Business Review

MAY 8, 2014

Large companies rarely face this growth killer since most of them maintain deep cash reserves, have access to the financial markets, and possess the financial discipline to react long before a crash. Midsized companies need to be far more cash-conscious — even penurious — when their markets go sour. firm in 1989.

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

MAY 3, 2017

Rick Jensen, who left a big job in marketing to become SVP, Chief Talent Officer at Intuit, recalled a lesson he learned in marketing: “Fall in love with the problem.” Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

OCTOBER 18, 2018

Lance was struck by what he saw in CFO Damon Ewen’s file. His CFO and his sales chief had been at loggerheads for a while. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly. ” Nina asked.

Case Study 13

Case Study Team CFO Merchandising 13

Harvard Business Review

NOVEMBER 9, 2018

Take Jim, a front-runner CFO candidate for a leading medical device manufacturer on the verge of an IPO. Take Denise, a talented marketing executive who has helped reinvigorate some of the world’s most iconic retail brands. What ultimately cost Denise a coveted CMO job was a pattern of poor peer relationships.

Career 15

Career CFO Sample Execution 15

Harvard Business Review

AUGUST 4, 2015

A new Conference Board study, as CFO magazine reported , reveals some startling growth in greener products at a dozen big companies like Kimberly-Clark, Dow, GE, Siemens, Toshiba, and more. For years, the retail giant has also applied imposing pressure on suppliers to reduce and improve packaging, cut carbon, and much more.

Productivity 8

Productivity Products Chemicals Retail 8

Harvard Business Review

JULY 17, 2017

Eastman Kodak is the textbook case for failing to prioritize an innovation agenda; business schools around the world study the ramifications of the company’s ill-fated decision to ignore the digital photography market until it was too late. Its recent launch of Marcus , an online retail bank, is a particularly promising signal.

Industry 13

Industry Short-term Planning Long-term 13

Harvard Business Review

APRIL 5, 2013

My consulting firm works with many successful market leaders with amazing market shares — 30%, 50%, 70% and even 90%. One example of a company in this situation is Gillette, which has approximately a 70% share of the shaving market. For decades, the shaving market was men''s facial hair removal.

Price 8

Price Franchising Marketing CFO 8

Harvard Business Review

AUGUST 23, 2012

Just ask Gene Morphis, ex-CFO of clothing retailer Francesca's. Employees, particularly those in the sales and marketing functions, need to know the rules of the road," Langford says. The risks and penalties are real. Once a policy is in place, training is critical.

Compliance 15

Compliance Media Compliance Officer Policies 15

Harvard Business Review

AUGUST 5, 2016

So the PPA terms that retailers and tech companies sign have not worked for the heavy guys. They had framing conversations with the CEO and CFO early on to discuss any financial or operational challenges. This allowed the company to claim carbon-neutral status for Texas-made products, a nice and strategic marketing win.

Energy 8

Energy Industry Finance CFO 8

Harvard Business Review

NOVEMBER 30, 2018

Both of those leaders are now CEOs — one of a $10 billion retail chain and another of a specialty eyewear company. Functional experiences help make you great at something, i.e. marketing, supply chain, R&D. Find the leaders on the industry “best” lists (best chief marketing officer, chief information officer, etc.),

Career 8

Career Chief Financial Officer Supply Chain Chief Information Officer 8

Harvard Business Review

SEPTEMBER 28, 2012

With the company's retail insights into the browsing, shopping, and purchasing behaviors of its customers, its views into entrepreneurial investment through its Web Services offering, and its Kindle and Fire media consumption devices, Amazon is extraordinarily well-positioned to strategically invest in explicit companies or particular sectors.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

JANUARY 19, 2018

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. Stemberg turned to Basil Anderson, who had tackled similar challenges as CFO of Campbell Soup and Scott Paper. Here’s what we learned.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

DECEMBER 26, 2014

The phenomenon of fast-track CEO succession appears to be most prominent in the retail, technology, media, and telecommunications sectors—all of which are particularly affected by disruptive business models and new competitors. Through this effort, we have observed certain characteristics of this emerging trend.

CEO 13

CEO Contingency Plans Telecommunications Planning 13

Harvard Business Review

SEPTEMBER 22, 2011

Phones4U, a UK mobile phone retailer, announced a big increase in the weight of Net Promoter scores in its frontline pay plan. Your CFO and finance team can take a leadership role here. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth.

Incentives 11

Incentives Sample Customer Loyalty Metrics 11

Harvard Business Review

JULY 14, 2017

When we asked one successful online retailer “How do you compete with Amazon?” A platform connects providers and users in a multisided market. Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. ” the response was “You don’t.”

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

SEPTEMBER 9, 2014

Almost any enterprise you can think of, no matter the industry or sector, is trying (or being pressured by competitors) to use new technology to harness the vast new oceans of data being generated by smartphones, sensors, digital cameras, GPS devices, and myriad other sources of information originating from customers and markets.

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

OCTOBER 11, 2013

Half a dozen companies worldwide are licensed to manufacture the machines and pods and sell them to retailers and distributors, paying royalties to Terranola on each sale. Competitive products came on the market, but none were as popular as the Express. Terranola’s market cap skyrocketed to $8.1 As CFO, A.J.

Case Study 8

Case Study CFO Hedge PR 8

Harvard Business Review

OCTOBER 26, 2016

Tasked with rethinking the bank’s retail approach, she’d rejected the traditional path of expanding the branches. The next day, back in Istanbul, Sena met with Ahmet Ozan, the company’s CFO. “The market research from Capital is promising. “I can just hear Erkan saying that,” Sophie said.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

OCTOBER 31, 2011

Yes, sir, I was worried about that, too — market saturation. And I think there's a market that you should consider: Mexico." It's a good time for us and potentially a great market," he told Aubrey. Back at the office, Stan stopped by to see his CFO, Carl Amirault. Stan looked around at the room displays. "We

Case Study 10

Case Study Marketing Real Estate Retail 10

Harvard Business Review

MAY 14, 2015

McDonald’s is the world’s largest fast-food chain: It has 36,200 retail outlets in 119 countries, 6,700 of which are owned by the corporation; the rest are run as franchises. In the United States, where there are about 12,500 McDonald’s restaurants with 840,000 employees, the corporation owns 1,500 stores that employ 90,000.

Price 8

Price Franchising Short-term CFO 8

Harvard Business Review

MAY 8, 2015

The plan was to go public next year, and Jake and his CFO had been trying to cut costs, but they had mostly spared the IT group. SimplePay is—was—the market leader in the mobile-pay space because of its reputation for being reliable and secure. Some of that was true. They’ve set the precedent.

Case Study 8

Case Study Crisis IPO CIO 8