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How Thomson Reuters Is Creating a Culture of Innovation

Harvard Business Review

It’s not easy for big companies to innovate. As Steve Blank, Clay Christensen, and many others have pointed out, once firms reach a certain size, most of their resources (and investment dollars) are rightly devoted to executing and defending their existing business model. global information solutions company.

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How Our Hotel Used Data to Make Our Laundry Service Glamorous

Harvard Business Review

Our innovation team, at 45 Park Lane, in London, started by compiling data about our guests’ clothing behaviors and our hotel laundry processes, getting housekeeping and bell staff involved, as well as searching social media for customer posts. We are rolling out these innovations, and more, to our other hotels.

Hotels 8
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Keeping Work Organized when Your Team Is Fragmented

Harvard Business Review

Driven by the ever-lower costs of global communication and online collaboration tools, Henry Ford's vertically integrated organization is yielding to Procter & Gamble's network of external innovators. That's essential to tweaking products and marketing campaigns — or overhauling them when necessary.